Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul system being updated where you don't have to purchase two separate contracts and frustrating the owners of this company.
The customer service and Altus were amazing. But then again the Uhaul website sucked we had to order on two separate contracts and it was a lot of wasted time.
Excellent Customer service
It was after business hours
Be more aware that although there are fees involved with unplanned drop off location, uhaul schedulers can change that location while enroute. The schedulers in Huntington Beach, CA and Central Valley of California were very fast and understanding of my concerns while undergoing these wild fires
NA
Always a pleasure to rent from you guys! Thank you so much!
Ensure windshield, inside and out is clean and have more than 1/ 8 tank of gas. People moving already have so much to do, having to get gas before they get started is not a welcomed additional task.
The process of checking the uhaul out and in online was so easy.
Not a comment on the location just a comment on the truck itself. The truck was a massive piece of garbage. Why on earth would your company produce a 26' box truck advertised to pull an auto transport on top of an already loaded truck with a gasoline engine?? When it blew a head gasket and sprayed antifreeze all over my car being towed behind it showed no truck that large should ever be offered in anything other than a Diesel engine. On top of that it had no cruise control. ...it's 2020... speak of 2020 am am/fm radio?! No aux cord? No Bluetooth? No CD player or tape deck?! Not that it mattered. The truck was so incredibly loud from road noise that I should have been using ear protection. I couldn't hear the radio anyways. It sounded like it didn't have doors on it. I rented a Penske a few years back and it was a super comfortable and quiet diesel. Really nice cab with even ...get this...cruise control! Get some new trucks u-haul... my trip was only 4 hours. If I had to drive it any further than that I would have lit it on fire. Luckily it did that for me before I could get the chance.
I would recommend you guys to a friend. But, the truck(20 ft.) that I reserved was not available, and the truck (15ft.) that they had for me was not bug enough for my belongings. I want offered a discount on the smaller truck. Which I felt would've been great. Considering I had to borrow a truck and trailer from a friend and pay to gas it up. So paid extra. But, over all it was ok. Just hope next time the truck I ask for is available, and if not, a discount will be allowed.
Customer service was excellent. Very courteous and helpful. Couldn't ask for better service than we received.
Staff is very friendly and helpful
Fast and friendly service!
Truck and equipment ready at pickup time. Check out/in process was very quick. Staff was extremely helpful.
Lower the charge per mile .89 cents makes it expensive to even move a short distance.
Excellent customer service! Rented a trailer and was driving off the lot less than 15 minutes after arriving.
I had to call U-Haul to approve me dropping the truck off in a location that was 30 minutes closer to me than the place U-Haul wanted me to drop it off at.
Be Friendlier more knowledgeable to questions asked especially to first time renter's
The only negative comment is that the truck had no cruise control or charger for phone.
Amazing staff and will be missed!
This gentleman knows how to portray a excellent image of the uhaul name, warm and inviting, socialable, everything that the Falcon colorado location did not do. I will spread the word as good here and would come back.
Great service, made it very easy!
this truck was a good one and had no problems
I was very satisfied with the service!
Not open on Sundays. Parking a 26 ft truck and car trailer was not very easy because of location. Didn't really have a open space where the truck and trailer wasn't going to block something. I dropped key in key box, but have no way of ok knowing if I am cleared of equipment and is tracked as turned in.
Friendly people , very informative & helpful
It was just fine-- truck performed well -- only problem was truck was about 3 times larger than needed. Dealer said U-haul would not give him 10 foot trucks or vans. I'll look elsewhere next time for a smaller truck.
The location was fine but the U-Haul customer service was absolutely horrific! I waited 30 mins trying to retrieve my rental over the phone. Will never use U-Haul services again.
Excellent service. Very professionally handled!!
Mike was great and had me on the road super fast. Thanks so much!
Mike was awesome, he was very friendly and made sure our concerns were heard. He was also very informative in regards to the proper next steps to take. Thank you Mike!
The only thing discerning was when we returned the trailer they had closed, so we put it back in the same spot where we got it. I was leery that it or the appliance dolley would get stolen, since it was in an open area. I wasn't billed any extra, so I'm assuming all was well, but it did seem odd that nothing was secured. Other than that all was well. Fast, easy, and no hassle.
Would have preferred to pick up all order materials at one location versus having to split the order between multiple sites.
They dont accept Uhaul trucks. They only have Uhaul storage. The website did not say that so I had to find a new location to drop off my truck, and had to wait till the next day to drop it off at a different location.
Was excited to get a 2000 mile truck and incredibly friendly staff. Would recommend all the time to everyone.
Amazing experience renting a truck for a move. Friendly and fast service from the rental agent.
The staff in Altus Oaklahoma don't know what they are doing. We ask for a dolley. She gave me a utility dolley. This was no use to us. When I told her I needed a regular dolley she said she didn't know how to back it out and charge us that price. So we were stuck with the damn dolley we did not use. I took the dolley, and dropped off that dolley. Also we were to pick up our uhaul in Vernon. Not there at all which we made reservations at. Had to drive 45 minutes away to retrieve in Altus. They delayed my move by 3 hours. Did not arrive in Houston until 12 midnight. They did not reinstate me the funds for the dolley we did not use. Upon taking the uhaul and trailer to the location we called and asked about. Tyler told us it was okay to return at there location. When we arrived the girl wanted us to return the truck to another location. We told her no we wouldn't take it anywhere. I will never use uhaul again!!!!
Train your staff better. I paid for a dolley and noted ait was not a regular dolley. When we informed the clerk we wanted the other dolly. The clerk stated she did not know how to remove the utility dolley from the order. So I ended up taking the damn dolley anyway. Then only to return it the same day. Now let's go to getting the uhaul. Went to get the uhaul in Vernon Texas . Only to find out they had no uhaul for us. Had to drive to Altus to pick up the uhaul. Late getting started for the move. Then when we received a call on the return in Houston. Tyler told us it would only be 40.00 dollars if we returned before 7pm in Houston. Went to return uhaul to be charged 60 dollars. The clerk in Houston told us we could not drop off uhaul and trailer at that location. I informed her that when we called Tyler said yes we can drop it there. I will never go to uhaul again for my next move.
The insulation in my unit would constantly fall onto my property. It had excessive spiders & spider webs. A little spraying would help control critters.
The BEST experience in moving ever! In 30 plus years of moving, I've never had a more positive experience than with Mike. He provided outstanding customer service whenever I had a last minute schedule change; the facilities were clean and they cleaned the rental before I picked it up. This should be uhaul's model center!!!
Fast, friendly service. Very easy to complete the paperwork. Good, clean equipment.
Thanks!!
I really enjoy the owners, very friendly and willing to work with you. This is the second time I have used them and my parents have been using them for years. I recommend this facility to everyone.
