Customer Reviews for Altus Mini Storage
(U-Haul Neighborhood Dealer)

506 reviews

1701 Falcon Rd   Altus, OK 73521

(580) 480-1125

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(580) 480-1125

1701 Falcon Rd
Altus, OK 73521

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Excellent

DAWAN B. 
Rating:
5.0

Very professional and friendly.

glenn C. 
Rating:
5.0

Mike does a wonderful job taking care of the customers needs.

Randolph R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
1.0

The app is horrible took 20 to take possession of the uhaul and call to costumer service to turn it in afterwards in all wasted 1 hour and 30 minutes of my time. Uhaul needs to make things quicker if the place isn't going to be open to costumers at certain times.

Nathaniel W. 
Rating:
5.0

Because we needed a small truck immediately due toy husband's semi breaking down and we had to clean it out, U-Haul was able to accommodate me with the smallest truck she had. It was just brought in. It was much bigger than we needed but thankfully it was there. The representative was vevery nice and helpful.

Mia B. 
Rating:
5.0

Had to find a large outdoor storage site for a short storage need and they had exactly what I needed. Quick on the paperwork to sign up and close out. Great folks.

STEVE W.  |  Overall Experience 
Rating:
5.0

The gentleman at this location was excellent and helpful. Took the time to explain everything to make it as easy as possible. Very grateful for his extra care.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Levi L. 
Rating:
5.0

Thanks! Always a pleasure to do business here

DAWAN B. 
Rating:
5.0

Excellent transition to our new home. I loved that you all made payments so easy. Thanks

LARETHA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEWELYN R. 
Rating:
5.0

The staff was extremely helpful and professional.

kristina S. 
Rating:
5.0

The app is horrible! Kept locking up when trying to rent. Evertime it asked for 2nd contact, i added & then asked for 2nd contact again! It wouldn't take same person so added 3rd then 4th........ then said wasnt eligible for truck share. I have rented uhaul 8 times in last 10 years with no problems. Finally went to clerk inside and by the time she has me check gas level & damage, she had paperwork ready to go! When went to return app would not accept pictures! Thankfully clerk has told me to use website instead of app messed up. Website accepted pics just find and got truck checked in. Fix app for android!

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

Customer did not leave a comment.

Fred V. 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
5.0

Trailer was. Lean but upon being pulled over in Tennessee I found out the lights stopped working and had to mess with the cord a bit to get them working again Stopped to have my pigtails checks and all worked fine so mechanic narrowed it down to an issue with trailer wiring

mark W. 
Rating:
5.0

Best Service in town

DAWAN B. 
Rating:
5.0

Unable to correct truck radio time

RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

CAROL SUE T. 
Rating:
5.0

I had to wd40 the door tracks on my unit e 178. Not sliding good and missing a pull rope. All else very good.

Rome J.  |  Overall Experience 
Rating:
5.0

Checkout and Return was super easy. Nothing at this location needs to be changed!

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Friendly n helpful.

SYLVIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTA H. 
Rating:
5.0

I use this facility all the time.

LUKE S. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Awesome customer service. Keep up the great work!

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

Chester R. 
Rating:
5.0

Customer did not leave a comment.

Scott Q. 
Rating:
5.0

Customer did not leave a comment.

DAWAN B. 
Rating:
4.0

Friendly staff

Delena R. 
Rating:
4.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Great Staff.. Great place to do business.

Kimberly F. 
Rating:
5.0

Very friendly and knowledgeable staff!

STEVE D. 
Rating:
5.0

Customer did not leave a comment.

Chester R. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

This place worked well for what we needed. The only constructive criticism I have is that they need to figure out something to do with the insulation. The stuff falls from the ceiling constantly and covers the stuff in the storage area. The staff is very friendly and accommodating!

DAVID A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Roy P. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Wiley S. 
Rating:
4.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
2.0

Customer did not leave a comment.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

The folks at Mini Storage were nice and helpful. They were immediately willing to help me with setting up proper drop off times.

Brady H. 
Rating:
5.0

Had it prepared and ready to go.

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

JIMMY W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

I really appreciate the personal attention and lack of stress and hassle. Thank you for doing a great job

LORI L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
1.0

So upset that my family and I came here thinking we would spend a little more than 19.95 (as advertised) plus typical charges to rent a truck for the day. We came out being charged $119.95 after having probably the worst experience of any UHaul location we've ever been to. There was a dead mouse in the car, the fuel tank was pretty empty and we were not given the sheet to verify the amount, one (of only two) of the seatbelts was jammed and unusable, and the staff were not accommodating in the slightest. How could they charge for a full tank of gas when we received it at only a quarter tank left? The other UHaul location in town and all other locations we have been to in other states never have upcharged this heavily on us. We decided to cancel our future reservation here for our cross-country move because another 600% upcharge on expected price again would cost us thousands.

Jake M. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

Friendly and helpful staff. Highly recommend.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

The clerk was very helpful, courteous, and cheerful.

Michael J. 
Rating:
3.0

There is really nothing that could be done to improve this facility. The best part of this facility is the couple that run it. OUTSTANDING customer service!!! The charge of $20 to have the company check out the vehicle when it is turned in is BS though. Uhauls rates have only gone up over the years and now you expect the customer to do your job.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  Overall Experience 
Rating:
5.0

Mike was very helpful and polite!

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Customer did not leave a comment.

Karissa G.  |  Overall Experience 
Rating:
2.0

The U-Haul system being updated where you don't have to purchase two separate contracts and frustrating the owners of this company.

Angela P. 
Rating:
5.0

The customer service and Altus were amazing. But then again the Uhaul website sucked we had to order on two separate contracts and it was a lot of wasted time.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery E. 
Rating:
5.0

Customer did not leave a comment.

Levi L. 
Rating:
4.0

Excellent Customer service

Dean P. 
Rating:
5.0

Customer did not leave a comment.

Grant F. 
Rating:
3.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Khristal J. 
Rating:
5.0

Customer did not leave a comment.

Levi L. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

It was after business hours

William H. 
Rating:
5.0

Customer did not leave a comment.

BEN L. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Be more aware that although there are fees involved with unplanned drop off location, uhaul schedulers can change that location while enroute. The schedulers in Huntington Beach, CA and Central Valley of California were very fast and understanding of my concerns while undergoing these wild fires

Travis R. 
Rating:
5.0

NA

Destiny C. 
Rating:
5.0

Customer did not leave a comment.

Kyler W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Always a pleasure to rent from you guys! Thank you so much!

NEIL B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

DIETRICH SHAUN C. 
Rating:
3.0

Ensure windshield, inside and out is clean and have more than 1/ 8 tank of gas. People moving already have so much to do, having to get gas before they get started is not a welcomed additional task.

MARIE J. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

The process of checking the uhaul out and in online was so easy.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Scotty K. 
Rating:
5.0

Customer did not leave a comment.

JO W. 
Rating:
5.0

Not a comment on the location just a comment on the truck itself. The truck was a massive piece of garbage. Why on earth would your company produce a 26' box truck advertised to pull an auto transport on top of an already loaded truck with a gasoline engine?? When it blew a head gasket and sprayed antifreeze all over my car being towed behind it showed no truck that large should ever be offered in anything other than a Diesel engine. On top of that it had no cruise control. ...it's 2020... speak of 2020 am am/fm radio?! No aux cord? No Bluetooth? No CD player or tape deck?! Not that it mattered. The truck was so incredibly loud from road noise that I should have been using ear protection. I couldn't hear the radio anyways. It sounded like it didn't have doors on it. I rented a Penske a few years back and it was a super comfortable and quiet diesel. Really nice cab with even ...get this...cruise control! Get some new trucks u-haul... my trip was only 4 hours. If I had to drive it any further than that I would have lit it on fire. Luckily it did that for me before I could get the chance.

ERIC F. 
Rating:
2.0

I would recommend you guys to a friend. But, the truck(20 ft.) that I reserved was not available, and the truck (15ft.) that they had for me was not bug enough for my belongings. I want offered a discount on the smaller truck. Which I felt would've been great. Considering I had to borrow a truck and trailer from a friend and pay to gas it up. So paid extra. But, over all it was ok. Just hope next time the truck I ask for is available, and if not, a discount will be allowed.

Jeanetta H. 
Rating:
4.0

Customer did not leave a comment.

Dean P. 
Rating:
5.0

Customer service was excellent. Very courteous and helpful. Couldn't ask for better service than we received.

diane K. 
Rating:
3.0

The insulation in my unit would constantly fall onto my property. It had excessive spiders & spider webs. A little spraying would help control critters.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Thanks!!

MIKE M.  |  Overall Experience 
Rating:
5.0

I really enjoy the owners, very friendly and willing to work with you. This is the second time I have used them and my parents have been using them for years. I recommend this facility to everyone.

ASHLEY J.  |  Overall Experience 
No reviews have been submitted for this location.

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