Customer Reviews for Alvey Lumber

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alvey Lumber

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Gregory S. on

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Customer did not leave a comment.

Thomas B. on

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James W. on

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Shauna S. on

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The only complaint would be the difficulty using your website paperwork. It's long and ridicules that you can't register both trucks at the same time. That was frustrating since I had done all that on line, or at least that's what I thought.

JOHNNY A. on

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Sylvia S. on

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STEPHANIE H. on

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Give put refunds for mileage not used, if you return the uhaul with more gas in it then needed, and if its returned in the same day.

Greg S. on

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Alvey lumber is a GREAT example of CustomerCare.

greg S. on

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Such a friendly young man that helped us. He was very respectful and patience and explained everything to us. Thank You!

Charles W. on

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Michael W. on

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Very helpful......

Tracy S. on

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Reserved a truck within 15 miles from the house. They called and said I had to pick up 60 miles from the house. They originally gave me extra miles and an extra day. When we discussed the drop-off lacation they gave me extra miles AND an extra day again because the place was closed on sundays. Ended up charging me an extra 316.78 for extra days, extra miles and wrong drop-off location. I'm furious and have better things to do than spend time on the phone trying to get this all sorted.

Cheryl C. on

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Susan W. on

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This location was great .

Michael W. on

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Good job

Cynthia T. on

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I was sold a 5 day package. I did not need 5 days to make my move. I was done in 2 days. I should have been able to get a reimbursement for the 3 days not used. It cost more than enough in the first place. I think people who opt to move themselves should be able to pay for the days actually used and not days as a package.....unless a package would be more cost effective for the renter.

Chelsea C. on

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steven S. on

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amy R. on

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The staff at Alvey Lumber was friendly and really helpful which we were so grateful for at the time.

Keith E. on

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Logan B. on

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Linda N. on

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The exterior and interior of the trailer was clean but in very poor condition. Time for this one to re\tire. The service at this location was excellent. They were very helpful having ready and helpful with the return.

Dan M. on

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David F. on

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We had to pick up the truck after hours. We had great difficulty using the phone app to pick up our vehicle. When we called u-haul customer service the worker didn't know how to talk us through the process. We lost most of our moving help because we were an hour late picking up the truck after we muddled through randomly trying to get the app to work.

Neita S. on

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the clerk was checking out customers and trying to help me with the U-haul rental. would have been nice to have two clerks on duty.

candiace H. on

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Amazing service

mary J. on

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Michael W. on

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ALVEY LUMBER NEEDS THEIR "770" ADDRESS POSTED ON FRONT OF BLDG!

Jana M. on

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Technology is advanced enough for you to have the correct inventory on the internet for a customer to choose from. You should not offer vans to areas that never have vans. Called in to customer service and they were horrible. Spoke with a Michelle and supervisor Christy and they are not trained properly in handling customer complaints and do not show empathy! Basically you need to update inventory on website and train call in customer service. Place I picked up the truck was great.

DUNCAN Frank P. on

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No comment, their power was out and so we couldn't resolve the issues