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PHILLIP R
Customer Reviews for Alvey Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Greatest assistance and staff anywhere! Everyone is amazing--they facilitated so much. Like family.
CARL SThe customer service here when we dropped off the truck was very welcoming and very fast.
MICHAEL WWhen we arrived at the time of our reservation we were told that the person who does the uhaul pickups was gone and not available. We were told we wouldn't be able to pickup the trailer that day. After a few minutes, they then told us that if we come back in a couple of hours then someone would be there to help us. When we returned at the new time we were again told they couldn't rent us the trailer. After a lengthy discussion the rep finally figured out a way to get us the rental. This was not the first time that we've had issues with picking up uhaul equipment from this location, even with making a reservation ahead of time. Very frustrating and disappointing experiences.
Michelle HNothing it was perfect thank you!!!
Sandy RGave great instructions on how to maneuver the trailer.
MIRANAH HProvide instructions how to get unhitched when turning in the equipment when the location is closed. That was heavy! :)
SHAUNA CI ordered a 15’ but had to accept a 20’ and pay extra for the larger truck. Made an appointment for 8:30 am but she didn’t arrive until 9:00 so I was late meeting helpers that came to pack
LANEA KNothing
Stacey GThere is no cell phone service in the area and getting the app wouldn’t work for me. They also didn’t have anyone uhaul trained there. When we reached someone on the phone- they had to reset my pickup time for some reason. It took over an hour to pickup the truck when it should have been 5 minutes.
Stephanie BThe employee took the key from me and just said “we will email a receipt to you”.
DENNIS AThe customer service was top notch. I was very impressed with them. They went out of their way to take care of me. I rented usual trailers multiple times. Because of the great customer I go there for my tool and hardware needs now as well.
SCOTT CI rented the truck for one day and returned it within 24 hrs. but was charged for two days. I let the contact know at Alvey Lumber and she said they would take care of it.
Dahlen DSmall but good people
Shannon QAlways fast and courteous
KENNETH WNothing
shawnie wAlvey Lumber employees are very helpful and patient as we deal with the U-Haul app. The app all three times we have used it has given us headaches but Alvey Lumber employees are very helpful.
Wendy MThe address that was provided in the text link sent me to the wrong location. I had to search for the address in a map app to be able to find the location. I also was disappointed that I had to drive an extra 130 miles to pick up a truck because the location I selected did not have one available. The online software or app should be able to provide live information as to the availability of equipment for the location that is selected for pick up. After I made the reservation I received a call that a truck was found for me but it was 70 miles away and I needed to go pick it up. U-Haul did give me an extra day on my rental and more mileage for the inconvenience, which was appreciated.
Damon RNothing everything was was excellent
Kenneth WA+++++
Jill TAlways helpful and friendly
Kenneth WAlways helpful
Kenneth WEverything done right no need for improvement
Kenneth WThe drop off spot was chosen for me. It worked.
Marc SBetter access to hook up trailer.
Chris KHave access to bigger trucks 26ft so you don't have to rent two. I know that is a u haul issue not a deal issue
Brent TI was paying cash and had to give another $ 100 in cash deposit. The process online would not take a credit car for the extra $100. This requirement is not mentioned online. I had to go back to town and use the ATM and search through several accounts to find the additional $100 and pay ATM fees. It took nearly an extra hour to do this. I had help with my moving and timelinie by when I had to be out so losing the extra hour really hurt. When I brought the truck back to West Valley City , they said they don't require cash for the extra $100 deposit on a cash transaction. Please be more consistant about your rules in the company. It was too much hassle with the rules being used by U-Haul in Manti
CAROLYN CUhaul system crashed and I was forced to use the online system to get my truck picked up. Kinda defeated the purpose of doing it days in advance and took 30+ minutes to get going.
Jess BThe entrance was difficult to find when dark. I don’t recall instructions on where/how to drop the key as part of the app return instructions but was able to find it easily.
Kent ESmooth checkout and return.
Rebecka PNot much room for improvement! They were courteous, but perhaps a bit slow.
Marcus WTeam did great
Brett BThe manager was rude and impatient. I left my phone in the truck. It was not there when I went back in the next morning to get it.
Wendy COnly because there is no other location. We requested smaller, got larger and had to pay for larger even though we didnt want it
Veronica WThere was no ramp on the truck that caused a lot of problems
Cole GI rent U-Haul trailers 6-8 times per year. This was the worst experience I have had with U-Haul. It was not the location that was the problem...IT WAS U-HAUL. Apparently U-Haul picked up the majority of trailers from this location and only left them with 6x12 trailers, although I was told they had a 5x8. I had no choice but to rent a 6x12, since I had a delivery scheduled for a customer. So I ended up paying $30.00 more than I should have. When I called U-Haul, I got an idiot on the phone, who told me "Well you had a choice." which I did not have, since I had a scheduled delivery to make. She would not listen and transferred me, supposedly to customer Service of which I was on hold for 1/2 hour. I live in Rural Utah, and this is the closest location for me to pick up and return a trailer. If this is the kind of service U-Haul offers, I'm done with U-Haul.
Linda NReturned on a Sunday. Facility was closed.
Eric CStarks went out of her way to help correct the zip code error on my part for the place of drop off. It was an efficient and easy auto transporter and it worked out great.
jeff jWorked perfect!
Chad HThe only complaint would be the difficulty using your website paperwork. It's long and ridicules that you can't register both trucks at the same time. That was frustrating since I had done all that on line, or at least that's what I thought.
Shauna SGive put refunds for mileage not used, if you return the uhaul with more gas in it then needed, and if its returned in the same day.
STEPHANIE HAlvey lumber is a GREAT example of CustomerCare.
Greg SSuch a friendly young man that helped us. He was very respectful and patience and explained everything to us. Thank You!
greg sVery helpful......
Michael W