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CYNTHIA H
Customer Reviews for Alvin Corner Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made the reservation on Friday for Sunday knowing the location that open till three my reservation was for one I showed up using my app and didn’t have a truck reserved for me. I went and asked the clerk for U-Haul representative and she goes. Yes we have one never identified her as the U-Haul representative filing realize she was someone helping me. She scanned the ID of my brother then asked us to wait so she could take care of other customers 20 minutes past finally got to go back to our reservation and she’s like I gotta talk to our boss because they don’t have a truck for me a few minutes later I get a text and see they I have a truck for me show the text she has the keys doesn’t say anything. I don’t find anything and I’ll walk out to the truck truck was very badly damaged on the bumper the hood very dirty on the inside just really poor experience.
Kristie DI was able to add things that the dealer did not have in stock nor will ever have stock. Then I went to three other dealers that only rent out trucks that don't have moving supplies. Not the dolly that I was able to add or the furniture pads when ordering online.
EMILY KTrain all staff at the store so they are able to assist customers instead of having to wait an hour for the manager as overnight staff didn’t know what to do.
JAMAL A