Truck was very clean, pick up and drop off was very easy!Raymond P.
Customer Reviews for Amazing Discount Botanica Pure Ashe
(U-Haul Neighborhood Dealer)
Ocklawaha, FL 32179
Services at this Location:
- Monday11 am–6 pm
- Tuesday10 am–6 pm
- Wednesday11 am–6 pm
- Thursday10 am–6 pm
- Friday11 am–6 pm
- Saturday10 am–6 pm
- Sunday10 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Jose O.
Customer did not leave a comment.theo R.
Customer did not leave a comment.steven M.
Customer did not leave a comment.tommy S.
Nice customer servicelydia B.
This place was very dirtyBrett C.
Customer did not leave a comment.william A.
Absolutely nothing the gentlemen were very kind and helpful. I wish everyone in florida were this way I'd still be there thanks againCharles T.
Customer did not leave a comment.Ester B.
Great experience. The shop owner was extremely helpful and friendlyRobert P.
Customer did not leave a comment.Stanley C.
I was scheduled to return it Monday at 7 AM wait until extra day to do that while I was up in and I got there at 7:10 AM and it was closed. Your app forces me to read the store even though I wasn't able to enter the storeCHEVELLE T.
Customer did not leave a comment.Joe L.
Customer did not leave a comment.Joe L.
Customer did not leave a comment.Chaaron B.
Customer did not leave a comment.JOSEPH T.
Customer did not leave a comment.orestes D.
When renting and returning . Just make rental full 24hr . Dont give option of 6 810 etc.... its the same cost , but if cust doesnt return in 68or 10 as marked uhaul can and will charge another day thats just wrongAnthony D.
Customer did not leave a comment.daniel L.
I was charged for fuel when I returned it with the same amount of fuel in it when I left, I filled the truck before we returned it and was charged $42, and we were charged double, how an order for $103 turn into $212. I will not be renting from an independent contractor for U-Haul again, the truck was filthy when we got it, and we took a leaf blower to it before we returned it and the owner made us sweep it out saying it was dirty, he was very unprofessional in the way he spoke to us, and then he overcharged us by doubleScott T.
Very professionalreene P.
Customer did not leave a comment.steave F.
Customer did not leave a comment.David B.
Customer did not leave a comment.Louise F.
Customer did not leave a comment.Miguel V.
Customer did not leave a comment.MANUEL R.
Tony has been the best customer service provider from U-Haul thus far.MANUEL R.
Customer did not leave a comment.Katelyn L.
Customer did not leave a comment.glen W.
There was a grey putty-like substance in the box container section but overall a clean vehicle.Robert W.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.john M.
Tony made the difference! Otherwise I would never use U-Haul again. He helped us, guide us, and took care of us.MANUEL R.
Customer did not leave a comment.Shelba C.
Customer did not leave a comment.Hannah S.
Customer did not leave a comment.Dennis F.
Positive experience. Tony was helpful and efficient. The truck was everything we needed it to be.EARNEST R.
Tony was very helpful and made the return easy and painless! Special thanks!Steven S.
Nice experienceRay W.
The truck overall was okay, but was a smooth ride, I didn't know if everything would stay in place cause it seemed to feel like we were on a bumpy road at all times.Dawn G.
They're so friendly and helpful! I highly recommend this place! I've found others to be so rude, but not this one! Love it!linda S.
Customer did not leave a comment.WILFREDO R.
first class service!James S.
Tony was very courteous,,good guyjim B.
Customer did not leave a comment.Larstin H.
Great Experience very good customer serviceCorky R.
Replace hand crank ball latch with the new, easier design !!DOUGLAS F.
Tony Santana went above and beyond from recommending the right size truck to providing me with moving help and tips. I couldn't have asked for better treatment!! I would highly recommend this location for all Uhaul needs.Suzanne G.
Customer did not leave a comment.mercedes R.
Customer did not leave a comment.Cathy T.
Was overcharged on gas i didnt use..thank god i have pics to prove otherwise....quick to charge your creditcard without any knowledge..only complaint..LUIS T.
I had difficulty doing the 24/7 check in, I called the number on the door and the employee came right over to help me get checked in and get the keys. He was amazing and helpful! I also recommend this place.Kelley J.
Excelente servicioMaria S.
Very pleasant and great to work with!Robin B.
Gentlemen that owns the location was great. Very clean and welcomed us to the area.LOREN S.
Customer did not leave a comment.Jeffrey B.
Outstanding service and outstanding people! Thank you!Patricia P.
Tony the owner was very helpfulJames M.
Proprietor specifically mentioned cold A/C the truck supposedly had, and the truck had no A/C. Florida is no place to drive long distance without cold air. Very dissappointing. I also went 3 miles over my travel estimate, and he charged me for the three miles, but no concession for the lack of cold air. Once again, very disappointing.michael L.
Customer did not leave a comment.James P.
Customer did not leave a comment.Kathryn P.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Lynda S.
Better lighting outside at night. Kept stepping in puddles.JOSEPH H.
Customer did not leave a comment.Cliff H.
Customer did not leave a comment.Clifton H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.tim F.
Great service!Joseph V.
No improvement needed. Tony was very courteous & helpful.Paul P.
Customer did not leave a comment.gina P.
Customer did not leave a comment.Lauren C.
Customer did not leave a comment.RONALD L.
Customer did not leave a comment.aaron N.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.EDWARD H.
The gentleman was very friendly and I look forward to visiting his store!Brendon L.
Customer did not leave a comment.MANNING R.
Customer did not leave a comment.KENNETH B.
My location got switched to this one. The other one was so bad on mericamp rd in ocala that I would not rent from uhaul anymore.Keith H.
I came as a walk-in to rent a car towing dolly for 24 hours and Tony was able to do all the paperwork for me and get me on the road in just a few minutes with no problems. Tony was very nice and helpful. He even hitched up the dolly and chains and lights for me, and stood behind the dolly to do a quick brake light check. My towing experience went well. Next day when I returned the dolly he inspected it and thanked me for my business. :)vincent K.
Mgr. was very helpful from the time he called to remind me of the drop off time and calming me down on how to get to his location. Friendly.James W.
Talk over things, don't just assume what customer wantsKasey M.
Customer did not leave a comment.ken K.
Customer did not leave a comment.Linda C.
The owner is awesome. He is friendly and very nice. The name of the location should be changed because there is no more botanica there. The botanica is street over, so i had to make an unnecessary stop.Darwin R.
Customer did not leave a comment.matthew H.
Nothing to improve. He was the very bestrobert S.
Customer did not leave a comment.Raul C.
Very impressed with Uhaul ! Used 3 of their trucks, a utility trailer and a car hauler along with some of their moving services and everything was top notch from start to finishJOSEPH G.
Customer did not leave a comment.Joseph G.
Keep doing what you're doing !JOE G.
Not allowed to use restroom.Edward M.
This was the worst u-haul experience I have ever had. I will most likely not be returning any of my future business with you guys which is too bad because i have always used UHAUL and never sought to try any of your competitors since i have never had an issue with your guys until now. I moved into my new apartment on July 22nd of 2021 and today is August 17th, 2021. My fiancÃ© used his debit card to pay $125 for our trip, the money was instantly taken from his account BUT YET u-haul â€œdid not receiveâ€ the payment. The u-haul rep called his support line and the woman who was handling the issue ran my card that is linked to my account from previous rentals, without my knowledge, and by the time i realized we had already left. We were double charged. I figured the money would be automatically returned after 5 business days per my bank's pending transaction policies however that was not the case. It is now nearly a month later and the merchant which is you, U-HAUL, did not complete the transaction, so this is the reason why my money is floating in mid air. It's very frustrating when you live paycheck to paycheck. We overpaid $125 for a 15 foot U HAUL truck rental and the best part is IT HAD ABSOLUTELY NO A/C. The vents were completely broken. No air came out of the passenger vents only the defrost worked. It was probably 90 degrees out that day and sunnier than a b ! t c h and my fiancÃ© had to drive an hour in that truck. So here i am again today waiting on my banks customer service to escalate the issue as to why the merchant still has a hold oh this transaction. Your customer service line is the absolute worst. You should really update it and add a call back option for ridiculous long wait times, i waited 50 minutes on hold then was hung up on. nobody called me back. i had to call back and wait again only to be told â€œu haul never received your payment contact your bankâ€ i'm beyond annoyed there should be no reason our money was INSTANTLY taken from us but can't be instantly returned. i've used u hauls before and i wouldn't be as upset if it was $40 for this dispute but this is $125, that's a whole day of work just lost. Rant over.MAYIA P.
Customer did not leave a comment.Linda C.
Make sure this location provides the requested equipment and if not, does not charge for it. Furthermore, make sure this location doesn't add charges without consulting with customer. It was NOT a good experience and I will be letting others in the area know not to use this location.Victor M.