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Karina J
Customer Reviews for American Auto Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck drove like a semi truck not much room in the cab, not enough room for a heavy set driver
Tony MAbsolutely nothing!
SARAH CGreat customer service!!!
Diane HService was great... and quick. Thank you.
Debra WNeighborhood Store. Friendly staff.
david mGuys went out of their way to make sure everything was clean and ready to go. Excellent service.
Stephen GVery fast. Much faster than other Uhaul locations.
Abby GConvenient location, prompt service.
David CNo room to park 26” truck with auto tow. But do take note that usual uhaul business has around closed and they were full. As full as they were, they were very helpful and accommodating.
janet zHave equipment inspected before the customer arrives.
Anthony MGood location but closed so left key
Sheryl ALocation was fine, app would not let me enter correct mileage before I started and is trying to way overcharge me. Even after I called and emailed a before photo before I left.
Jonathan BThe guy was grumpy about receiving my trailer!
Jeffrey KU haul is a side thing for them. I had to wait while he finished the part of a job he was working on. When I called him because of a flat on the trailer, he didn't know where to direct me for help. I asked him if he had a number for U haul and he had to look it up on the internet.. But he did that and gave it to me
eileen mI returned everything and got calls for the following days sayung that i hadnt retuend my auti transport. I droped the suto transport at one location and told them all the information about my contract number and they said its fine that i leave it at that location, then when i dropped off the truck at the second location they said everything was fine. It was a rather stressful situation.
taylor rThe location, although average, was not enjoyable. The representative of the business that hosted the rental of U-Haul equipment was rude and slow and certainly less than courteous
Charles LVery helpful, great service!
Rudy RThe first place that I called in Eureka, some kind of "Lube" business - Cory' there, promised me a truck but did not have one and could give no certianty that he could find one. He then sent me a reservation confirmed #90134069- which was very confuing because he said he had no trucks that size in Eureka and the closest one was Redding area. To make things even more confusing and painful for me - he said when you get this the business will be closed, but to leave a message of any of my needs, and all there was all weekend was a fax line buzzing when I called several times both days. He also said that I could call his cell iand gave it to mef I could not get through to the business line as they were closed for the weekend. His cell phone all weekend and into early Monday morning was "this phone is refusing messages at this time!!!!!" IT WAS MADDENING TO HAVE DEALT WITH THIS BOY CORY!!!! I made other arrangesments through the weekend and set up the reservation that we did use: 9089942 since I could not reach Cory or his business and get any certainly. We were told over and over that the truck was there in Eureka at the dealer north of town, 3220 Jacobs Avenue, and they could not find one which took us finally about an extra hour of man power standing around until they found us a truck. They finally sent us to the final destination, 321 Canal to get our truck and promised there was one there now. There was. The wait agin was about 1/2 to 3/4 hours more! Then, after we had our trauck home finally many hours later than expecteed on pick up day....We were given the run around about wanting a longer ramp as the one that came with the 26' foot truck was way too short and and steep and caused many problems and dangerous situations for us. We were used to a 10' ramp with this size truck. We were sent all over Eureka to find a longer one until finally the admitted that 8" was the longest now that the "newer" trucks are out and that is all that they have for them (the 26' footers. And we dragged the truck with us everywhere in case we found one!!!!! Then, we were told we could have an "extra day" for all of this trouble - through Thursday 6/6th. They told us to call the return place if we were running andy later and that "night drop was oK without any extra charge! As this began to look lik eit woul dbe so, we called the sedtination place and they said not to drop it off there but another location and gave us all of those directions and number and aid that as long it was there by 9am on the 7th we were cool! So when we go thre about midnight the gage was locked and no where to drop a key or the truck. Soo to keep it safe we sat and thought abuot this for ahile and then called the main line yet again, and were tol dthat it shoul dnever go that place but to another place "7 miles away"! NOw since we had alreadyfilled for the first location we now were using gas again - we went to the directions that she gave us on the phone and no U-Hau
Patricia cGreat customer service
TIMOTHY MHave the truck waiting and ready at the scheduled time for pickup. They were still cleaning it and both times I went to pick it up, I had to go find them in the shop to get help.
Kerry HMake sure the place has someone who speaks and understands the English language and a place that has sufficient area to maneuver a large vehicle with a trailer
Katherine VJust would to say thank you
Tony BAbsolute pleasure from start to finish. Nice and friendly and even willing to help resolve the problem the other guy started. Beyond happy with the service and would recommend to anyone.
Branden HThank you
Nathan MNothing it was great
Rebecca FTried to rent after hours with account and phone. Lousy experience... denied when given a color test that I wasn’t expecting, didn’t read instructions well, took test with one hand in the dark outside by truck... must have made a mistake... was declined... called help line and told there was nothing that could be done! I would have retaken the test carefully with new info but was told all I could do was come back in the morning! Well duh! If I wanted to rent in a.m. I wouldn’t have driven all the way to rental yard at 9 pm. Stupid system! Hopefully will never need another UHaul truck!
Thomas JI guy told me about the tow button and about how it downshifts when you hit the brakes. That was important. I like the green fuel Econ info reader.
CATHERINE JDaman was great and review everything with me.
Jennifer BCab had pot smell
DONNIE SGreat place good people handle me in and out and great time you couldn't ask for anything more
William MNothing great service Thank you
michael o!!!NOT THIS SHOP, but the UHaul store in Eureka... Why can't I plug a 7 pin connector into one of your rental pick ups??? that is an inexcusable situation... ALL trucks are made today with BOTH 4 pin and 7 pin, why not yours???
Craig GEverything went very smoothly
William NEasy and convenient location. Friendly and helpful staff. I was in and out within 10 minutes for a quick dropoff.
James HI will never recommend Uhual to anyone. We had such a horrible experience and it had nothing to do with the locations but rather ROADSIDE ASSISTANCE IS HORRIBLE.
Lushana LThis location does not provide security to store trucks. Rentals were all parked on the street, and I collected the keys before closing but couldn't return until later to pick it up when I had another person with me to drive my car. When we arrived at the truck we notice the back was unlatched and when we opened the door there was a homeless person sleeping in it with his belongings. We were pretty startled to say the least, as was he. We asked him to leave and he stumbled out. We noticed he had urinated in the back of the truck as well, and I had to use some of my shirts to clean it up and throw away. This happened at the pick up location when we were initially retrieving it (we didn't just leave the truck unlocked in a random location). Fortunately the guy didn't cause any conflict but this could potentially be an unsafe situation for your customers and the guy in the truck. Please consider leaving the latch in the back of trucks locked when they are stored in an open unsecured location!
Andrea BThe process was easy and everyone was friendly
felicia sThey had what I needed even before the day of pickup. Very professional. I would go back to them in a heartbeat.
Tammy CGreat fast service. Very happy.
Jaimi ZWould recommend this business to anyone. Thanks Damon!
dave kAsked for a 26 foot truck and found out shortly before we needed to pack that we could only get a 20 ft truck. Not American Auto Detail's fault because a truck wasn't available but a hassle nonetheless.
Vicky RAmerican Auto did above and beyond to satisfy my rental
RICH AVery helpful, professional location. Always seem to have trucks available and if not, they go above and beyond to find you what you need. Would highly recommend this renting at this location.
DEENA WHave a clearly marked entrance
CRAIG JCourteous, professional, helpful. Clearly explained contract. Truck was well maintained and clean.
PAMELA SExcellent friendly service. The owner was very nice to us and very helpful.
JOHN MVehicle gas tank not full when I picked it up. It would be easier to determine how much gas to put in if it were full when I picked up the truck.
Rudy DGreat and fast disconnect from my truck and friendly direction correction. greatful,
REZA SVery nice people. Couldn't ask for better service at American Auto Detail. Superb Service
Shirley SYour fuel policy is the pits. When i rent a truck, the tank should be full. This business of returning the vehicle with 5/8 or 7/16 of a tank is a pain and I shouldn't have to do some calculation or sit in the vehicle with the ignition on so I can carefully watch the gauge as the tank fills. Make it simple! Rent if full and return it full!
JOHN SDamien handled the vehicle intake, promptly and professionally,I was overly satisfied with my U-Haul experience overall.
HENRY GEverything went according to plan. We were most satisfied
OWEN VA far better location than the Jacobs Ave. lot I rented from in November, where I was lied to about the price on a phone estimate, told the truck had 7/8 of a tank, which it did not, either by the gauge or the 5 gallons it took to fill it before departure Was charged for gas on return by the liar who checked it in. Will never use this location again. I WANT MY GAS MONEY BACK.
JOHN D