Customer Reviews for American Furnishings
(U-Haul Neighborhood Dealer)

Rating:

3.0

The U-Haul did not have any gas. It was on empty, I had to stop to put gas.

Rating:

5.0

It was all around a really good experience Will always use this location. Top notch customer service !!

Rating:

5.0

The location parking was minimal, but the man that assisted me was very pleasant to deal with and cordial. Only reason I wouldn't recommend is because of the parking being so minimal and one way streets. Driving a larger vehicle with a trailer was challenging enough for someone who was unfamiliar with it and those minor things amplified that for me.

Rating:

1.0

To expensive for one day of use never again!!!! Ridiculous

Rating:

3.0

No issues with 15' truck - the gear shifter was a bit clunky but otherwise good. Pick-up was scheduled for 10am but staff opened store sometime after 10:15am. Reservation was made through the app, provided all info, only for the staff to go through the whole process again which took at least another 15 minutes. The store mentioned that people steal from the gas tank so the tank had no fuel, however, he put 1/4 fuel tank in the rental form and I had go through an extra step to submit picture that gas tank was empty.

Rating:

1.0

Make sure there is gas in the damn truck for starters

Rating:

3.0

Make sure that there is gas in the tank. This location may need gas cap locks so that gas is not being stolen. Other than that this location was great.

Rating:

2.0

Truck was leaking and check engine light was on

Rating:

5.0

Good service. Isaac served me well.

Rating:

2.0

The owner locked the keys in the truck before I got there and I had to wait an hour and a half just for the truck to be unlocked. There was nothing done to make this right. I also rented a tow dolly and the person had no knowledge of how I could hook it up and was not helpful.

Rating:

5.0

Isaac of American Furnishings helped us professionally and seamlessly with our UHaul rental.

Rating:

5.0

Great ownership. Very helpful.

Rating:

5.0

Don't give me the rental on empty as the truck was running on fumes and had to pump gas immediately after driving it a couple of blocks.

Rating:

3.0

The guy who runs this particular location is really nice. He went out of his way to come and take the truck since there was no drop off even though I had to drop off it was in the smack dab heart of the ghetto so a little unsavory side of town but the gentleman was really nice. He was very very nice and he helped us check out at 9 PM. He came from his home just to pick up the keys and to take it in the gated facility.

Rating:

5.0

Very professional and awesome person

Rating:

5.0

Reliance on the app was genuinely a strained experience. It constantly froze into a black screen as I switched windows to retrieve information to input.

Rating:

5.0

The truck had a check engine light on. I was told the insurance that doubled my rate was “mandatory.” Had I know prior, I would’ve rented a trailer instead.

Rating:

5.0

Gas gauge was broken. Said quarter tank and all of a sudden went to empty and light lit. Spent 4 hours in the dessert until we could get a ride with gas.

Rating:

5.0

Will be recommending all forms and family here. Isaac was very attentive and made sure everything ran smooth.

Rating:

5.0

I didn't rescieve a print out paper or electronic receipt from the office when the rental truck was returned to this office. I would like a receipt indicating the total cost for your services on 2/28/2023. Myron Edmond Cl# 925-493-0180

Rating:

5.0

Very helpful and kind!

Rating:

5.0

Owner/staff was very friendly and accommodating. I set up my reservation incorrectly but the owner was able to ask me and correct it for me.

Rating:

4.0

Very friendly and good customer service.

Rating:

1.0

Uhaul had me drop off at a location that does not have a drop box for the key and had to drive all the way back when tried to contact someone was hung up on. Then requested back money refund because of all the gas back and forth and zero replies from Uhaul

Rating:

5.0

Isaac was very nice and helpful. Thank you!

Rating:

5.0

Nothing. I was very pleased with the service.

Rating:

3.0

Drop off had a few snags, but overall was acceptable. Isaac in Stockton provided excellent customer service. The ‘lot’ was a small caged area jammed with vehicles with the driveway blocked. Free street parking was only available on an adjacent street a block away. Isaac, the local rep, actually ran over to me to help and took care of parking vehicle. He had some challenges with the app but had me checked in within a few minutes. He was very customer focused.

Rating:

4.0

ro9ugh part of town, nice people , Very small location.

Rating:

2.0

The Uhaul was closed on Sunday and did not open until 10:20 AM on Monday. The sign and website says it opens at 10:00 AM. We did not need the truck on the second day but could not return it because they were not open.

Rating:

3.0

Schedule return time on the contract stated opening from 7am-7pm but opened at 10am.we went there at 7am , nobody was there,then went again at 10am before someone was there to take the key .No provision made where to return the key incase nobody is there in person.

Rating:

2.0

I request the truck for 6 hours when I reserve it and the guy that rented me the truck shortened it to 5 hours. The guys was mad at me because I didn’t run the truck thru the car wash before I brought it back but I did rinse it off with the hose. And he also said I drove the truck over 70 miles when I think I did I only did about 50 and the estimate was around 60 dollars but I had to pay over 100

Rating:

5.0

The owner was so helpful and professional I will always be renting from this location. Bravo

Rating:

5.0

Friendly and fast service. Very professional.

Rating:

3.0

Didn't seem like I could drop off the truck after hours. At the pick up location they said I could. I had to take a second trip the next morning to drop off the keys.

Rating:

5.0

Night drop off

Rating:

3.0

Odd location. Vehicle parked on a busy street.

Rating:

2.0

When I went to drop off my uhual truck your employee tried to overcharge me by adding extra miles.

Rating:

5.0

Friendly and quick service. Also flexible with upgrading rental to larger truck.

Rating:

1.0

There trying to double charge me

Rating:

1.0

My appt to pick up my truck was for 845 7/31 but the location didn’t open till 10am . The gentleman was rude , place was ghetto . My help had to leave before they could help because of picking up my truck later then expected . Never ever going back .

Rating:

5.0

A larger sign! Or at least a combo sign would help.

Rating:

5.0

A little hard to sneak into the back parking lot to drop it off, but the business owner who took my rental back after the long trip was very friendly and had a wonderful selection of trucks to rent if you are looking! I would highly recommend this location if you’re out of luck elsewhere.

Rating:

2.0

The space is very small and can be difficult to get a trailer from

Rating:

5.0

Actually the staff was excellent, I was very satisfied thank you U-Haul 👍🏼

Rating:

5.0

The employee was very helpful and friendly.

Rating:

5.0

Good service

Rating:

2.0

not a professional facility, equipment was late and limited hours on weekends.

Rating:

4.0

Store is on a busy street, hard to park and get out in traffic, otherwise the owner is a very nice and helpful gentleman.

Rating:

3.0

I was promised i can return the truck 24/7 at any time, turns out, this specific location does not have a drop box and the parking lot is locked during non business hours, leading to me having to pay for street parking in hope no one would tow the truck. Too much inconvinience. Customer service was of no help and was rude.

Rating:

4.0

Keep trucks little more cleaner they were a lil dusty . And sweetp out inside of truck. Otherwise it ran smoothly well maintenced. The rep Issac was very charming excellent people skills. Thankyou M. Azarcon

Rating:

3.0

Storage area not very inviting. The gentleman helping was very nice and helpful.

Rating:

5.0

Nice gentleman who assisted me with pick up and return.

Rating:

5.0

AWESOME CUSTOMER SERVICE

Rating:

2.0

I was told the amount would be less than 80 dollars. I paid 101.? I don't know. Would like a receipt