Was a great experience with one exception. The AC in the truck did not work. Moving in an 85 degree day is challenging when there is no AC relief. I spent $333 for the experience. Not really worth it
KRISTINA M
Customer Reviews for American Mini Storage Paris Pike
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Location and the personnel @ this location was very professional and helpful; however the equipment...HAD NO AIR CONDITIONING and based on the lack of air coming out of vents I would assume when it gets cold there will be NO HEAT; there were several lights on the dash board that was lit up...and appears to be issues w/air bags? (not a good thing if you have an accident and your driving)....very disappointed in the condition...did not represent UHAUL very well....The question of recommending this location: I choose NO; not because of the location/personnel but because of the current equipment.....
SHERRY WThe staff at this location were wonderful and friendly and super helpful. What was not wonderful is Uhaul's reservation system and app itself. I cannot fathom why I was able to reserve moving equipment (hand truck, furniture dollies, and moving blankets) that were not even available at this location. When I tried to call the number on my reservation for help, I was transferred to three different corporate places and spend over an hour on the phone explaining the same dilemma and nobody was capable of helping, at all. Uhaul's automated phone system is AWFUL, frustrating and of NO help. The truck was and clean and worked well, but I cannot empasize enough the poorly managed
Margaret FFrom start to finish employees were friendly and helpful in suggesting ways to make my move easier. They made a trying experience a little bit easier
Donna NHave more than 1 truck to rent.
Gary KFriendly people
Whitney HCharged 55 dollars for a uhaul that should been 35.
Austin TMarsha was great, U-Haul not so much!!!!
Rone FIt went very smoothly to pick up and drop off. Staff is so friendly and helpful!!
Stephanie GThey gave me a van that was only to go one way but put it as a two way and cargo vans don’t go out of town the lady that did Reservation was NO and her manager when he redid the reservation was not so nice I paid 116.00 and then for mileage as well ended up being charged twice then having payment reversed recharged when I told him that I didn’t have enough money they told me I have to return the van and I was already on the road so I had to make other recommendations to call Friend and Family for money or I would’ve had to return the van even though this is their mess up which I know you have to pay for what you did that was just lack of communication and lack of training for the new employee never had this problem outta uhaul very uncomfortable and Unsatisfactory experience.
Kimberly FConfirm with U-Haul about off-hours pickup.
Thomas GSlow check in process I think we were over charged
Bill CKeep the joy in your heart and the smile on your face and you got it from there but the little girl that help me on Friday was very excellent she deserve a raise a raise a raise thank you Mattie 😊 🙏 !!
Matelene C