Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)

288 reviews

4524 US Hwy 1 N   Saint Augustine, FL 32095

(904) 826-4273

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(904) 826-4273

4524 US Hwy 1 N
Saint Augustine, FL 32095

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

laura H. 
Rating:
5.0

Customer did not leave a comment.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Natasha B. 
Rating:
5.0

Great customer service, clean location, hospitable, great detail and information and in & out quickly! Great location. Equipment performed well.

Jeremy N. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne B. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Extremely clean and well maintained facility.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
4.0

No one was at location when we arrived. Waited 10-15 min but no one was around, called with no answer. Thank god someone finally came.

Geeta W. 
Rating:
5.0

Customer did not leave a comment.

Zsolot C. 
Rating:
2.0

Manager told me to call when I returned it and he would give me the code to get in. Drove it all the way back there and he never answered to give me the code.

Zachary F. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Easy to reach agent at location and convenient location for dropoff!

Martin G. 
Rating:
3.0

Overall courteous staff and clean location, but wished I would have listened to my gut by getting at least a 15' instead of the 10' that was recommended by the staff working there that day. I had wanted a uhual to fit a 1 bedroom condo apartment and was told a 10' would definitely be fine. Even though I was thinking at least a 15' would be a minimum needed to fit all. I was reassured that a 10' would work fine, so I trusted the person running the store location. We did hire a movers that were suggested by Uhual website to help us with loading, which they were amazing! But we couldn't fit some furniture in. So now will have to make another trip, which is a whole day since the pickup and drop off is 4 hours round trip. Not very happy about that and either would anyone if time is of importance.

Jonathan B. 
Rating:
5.0

Ez in/ Ez out. Excellent service

Charles W. 
Rating:
5.0

The approval process for the 24 hour check in was a little long. We were standing at the uhaul pickup location for 20 minutes waiting to be approved. The system doesn't allow you to start the approval process until you are at the pickup site. This is not related to this location. It is a uhaul.com issue. Staff here is friendly and helpful. This is our second time using them, we will continue to go there for any future needs.

Rhonda C. 
Rating:
5.0

Nothing to improve… it's fast, safe and user friendly! Thank you! This location is awesome!

AARON B. 
Rating:
5.0

Excellent straight across the board

Eric V. 
Rating:
5.0

Very nice customer service

John L. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
1.0

Was to pick up on a Sunday and couldn't do that costed me more money for a move

Brian B. 
Rating:
5.0

Fast reliable service. Great place.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

albaro M. 
Rating:
5.0

Customer did not leave a comment.

Jacob E.  |  Overall Experience 
Rating:
5.0

Had a very good experience and the young man that was behind the counter was very helpful and very friendly. Had a nice conversation with him and actually made my day.

Anissa S. 
Rating:
5.0

Customer did not leave a comment.

Wendy T. 
Rating:
5.0

Customer did not leave a comment.

gary A. 
Rating:
5.0

Customer did not leave a comment.

Mihai C. 
Rating:
4.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Helpful and professional

Lynda B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN O. 
Rating:
5.0

Honestly, we've used this uhaul location twice, and both times have been great. When we needed to extend our rentals Gary was accommodating and kind. Thanks, Gary!

don K. 
Rating:
4.0

when I returned trailer in fanning springs there was nobody in the office, took at lease 15 to 20 mins before some one apeared

JOYCE S. 
Rating:
5.0

the owner/operator behind the counter was personable and friendly, very helpful. Overall a great experience.

ALLEN H. 
Rating:
5.0

The only thing I would do differently the next time is to wait for the location to open to deal with the agent. I found the on-line process to be a little intimatating going though the steps and waiting for approval. The process took over a half hour before getting approval. I found returning the truck went a little smoother.other wise nice doing buisness with you. Thank You

Robert T. 
Rating:
5.0

American mini storage is excellent. Safe and secure clean and effective. I highly recommend the storage facility to my friends and family.

Giovanni B.  |  Overall Experience 
Rating:
5.0

Gary was "top-notch" and always accessible!

Peter R.  |  Overall Experience 
Rating:
5.0

Everything went smoothly!

KATHLEEN A. 
Rating:
5.0

As usual, Gary provided great customer service and a great experience.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Eder Orlando P. 
Rating:
3.0

Customer did not leave a comment.

Cara L. 
Rating:
5.0

Great experience. (not the actual moving of course) Clean and professional place. No hassles.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

DEANDRIA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY T. 
Rating:
5.0

Very convenient very nice and professional would definitely use again

Toriano P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
4.0

Needs more space for parking. Too crowded

judy S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY K. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
4.0

Easy process, easy location (GPS was off, but we found it). Convenient with the mobile check in and drop off. Would definitely do again.

Joseph Z. 
Rating:
2.0

Customer did not leave a comment.

BECKY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

NOREEN C. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

The person that helped us out was very professional and helpful.

MARIANO B. 
Rating:
5.0

There was a bad tire on the auto transport, so I guess it was a good thing I had to call roadside assistance. Who are Amazing!!!! The road side assistance was so helpful!

Matthew N. 
Rating:
5.0

NTR

Nathaniel J. 
Rating:
5.0

Fast and seamless! Thank you!

Andy H. 
Rating:
5.0

Great friendly service

MATTHEW N. 
Rating:
3.0

Friendness, customer representative was rough.

RAYMUNDO S. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

TOSH W. 
Rating:
5.0

Smooth, easy experience. Thank you!!

Melanie T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce R. 
Rating:
4.0

Customer did not leave a comment.

Joseph U. 
Rating:
5.0

Gary was helpful and the process of pick up and drop off was very easy. I would use them again.

TIMOTHY S. 
Rating:
5.0

Place is really nice and clean. Everything is on first floor with gated security! Will use again!

Ashley R.  |  Overall Experience 
Rating:
5.0

The guy there was very nice and explained everything that we needed to know. Great place

RICHARD K. 
Rating:
5.0

Service was very friendly, fast and courteous.

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

KE NESHA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Keith O. 
Rating:
5.0

I had an outstanding experience with American Mini Storage and highly recommend them.

Carol M.  |  Overall Experience 
Rating:
4.0

Since I had to check in online maybe speed up that portion of the approval process. I had to wait over 35 minutes and you don't get that time back in the end so I was right down to the minutes with returning the vehicle. Definitely thought I was renting the vehicle for the amount of time I asked for but that was not the case. Or tell them to get there a little early maybe?

Merin D. 
Rating:
4.0

Customer did not leave a comment.

Darran L. 
Rating:
5.0

This place is great. Derrick did everything in the ohone online. Excellent service. The cargo van was a pleasure to drive….easy to handle and comfortable seats. Life is good

Judy M. 
Rating:
4.0

the box could have been swept out as it was a little dirty, however i know how to use a broom as well.

Roger L. 
Rating:
4.0

Parking is tight

Ray S. 
Rating:
4.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

We appreciate your help in our reservation, pickup and return process! Best experience ever! Thank you

Rebecca K. 
Rating:
5.0

Excellent service on both ends!! Thanks for a great experience.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE P. 
Rating:
5.0

Had trouble with the self check-in because site wouldn't let me sign in.

JEAN K. 
Rating:
5.0

Very accommodating and helpful staff, as well as clean facility!!

connie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

I have been a customer of Gary's for years, always a wonderful experience! Highly recommend

GARY F. 
Rating:
5.0

I had called my insurance company to see if I needed to buy extra insurance and was told no. When I asked the U-Haul dealerabout insurance he explanined it too me. I called my insurance companly back and sure enough, I did need to purchase the extra coverage. Luckily, the trip went well and I did not need to use the insurance but you never know if you will need it.

ELISABETH C. 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  Overall Experience 
Rating:
5.0

Gary answered the phone promptly and provided me with direct and thorough instructions. Appreciate his professionalism.

Eric A. 
Rating:
5.0

Customer service was excellent Gary took his time and made sure everything was working correct excellent place to rent from thank you Gary

MERLE W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
3.0

I wanted to be back before they closed at 6 pm in case I had a hard time parking in this small lot. I made sure I was there and the employee had left before 6. I had to look up how to return the truck on my phone.

MEGAN W. 
Rating:
3.0

Have locations open to park. The storage area and parking spots were full and I had to park in front of other trucks.

Anna B. 
Rating:
5.0

Had a great experience. Great customer service. Very clean.

KATHERINE M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

HA'ANI S. 
Rating:
4.0

Satisfied

Jordon R. 
Rating:
1.0

1)Have a person working at the store 2) have said rental equipment ready for pick up as described 3) honor what vehicle was ordered

Krystle L. 
Rating:
5.0

Gary was fantastic to work with and made the process incredibly streamlined.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

Saber H.  |  Overall Experience 
Rating:
1.0

When I book online the web page said they would be open, they were not, took me over one hour to get keys, i didn't receive moving blankets that I payed for

Douglas D. 
Rating:
5.0

Nothing, He was fast, friendly and efficient.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

steven T. 
Rating:
3.0

Only issue was the radio didn't work hardly

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Norma C.  |  Overall Experience 
Rating:
5.0

The customer service here is the best in all St Augustine, if you don’t want to deal with the usual Uhaul hassle, then come to these guys and let them handle it, also excellent storage space!

Gary F.  |  Overall Experience 
Rating:
5.0

Great place. Very friendly, clean and safe.

Lawrence K.  |  Overall Experience 
Rating:
5.0

Great job! Everything was neat and clean and service was wonderful!

Kathy D.  |  Overall Experience 
Rating:
5.0

Super friendly service! They made the experience easy! Great pricing and easy to understand billing!

Harper J.  |  Overall Experience 
Rating:
5.0

Highly recommend this storage facility. This was our second time utilizing American Mini Storage and both times it was such a pleasure working with Gary. He does a great job maintaining the property.

Helen S.  |  Overall Experience 
Rating:
5.0

Outstanding, clean, secure... I recommend American Mini Storage to anyone looking for storage, I was with them for 3 years.

TIMOTHY S.  |  Overall Experience 
Rating:
5.0

Customer for several years .., extremely satisfied with facility and employees. Highly recommend !!

JACQUELYN M.  |  Overall Experience 
Rating:
5.0

Guys in the office were good people/friendly

seth b.  |  Overall Experience 
Rating:
5.0

Price was right and the gentleman, I believe Gary?, was so nice, friendly & helpful. I’ll definitely use again if ever I need another storage unit. Amy Vogel

Amy V.  |  Overall Experience 
Rating:
5.0

Very nice facility and easy to use.

Marc H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M.  |  Overall Experience 
Rating:
5.0

Great service would use again in the future

Zuzu K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade S.  |  Overall Experience 
Rating:
5.0

Everything was perfect. Can't say enough about this facility and the staff.

Christan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan l.  |  Overall Experience 
Rating:
5.0

This was the worst customer service I ever had in my entire 51 years. I’m ver disappointed with this place and the manager that worked this place. We tried to resolve both concerns and they were unwilling to assist in any way.

MONICA T.  |  Overall Experience 
Rating:
5.0

Very helpful & friendly!!! Thanks!!

craig w.  |  Reservation 
Rating:
5.0

The staff was very helpful

Chris B.  |  Reservation 
Rating:
5.0

David made everything go smoothly. The facility is well maintained and organized. Thanks.

WILLIAM T.  |  Reservation 
Rating:
5.0

David was so nice. The facility is super clean and friendly. It is the nicest storage facility we have ever seen or been to.

Carolyn T.  |  Reservation 
Rating:
5.0

Very Clean property that was well maintained by the Manager and His Team! Easy to get in and out of, at a convenient location just North of St. Augustine! Would Rent again if needed!

James S.  |  Overall Experience 
Rating:
5.0

The Best storage place in St. Augustine. By far. Very well run and Great staff. I was completely satisfied with my time there and would recommend it to anyone who needs a storage company

THOMAS T.  |  Overall Experience 
Rating:
5.0

I was very satisfied with this storage unit. It was always clean, well lit, available. There was only one time I needed to get to my unit but it was closed. Wished it was 24/7 access.

DANIA B.  |  Overall Experience 
Rating:
5.0

Thank you!

krista t.  |  Overall Experience 
Rating:
5.0

Excellent place

RICHARD S.  |  Overall Experience 
Rating:
5.0

Very helpful personnel on site.

Angela D.  |  Overall Experience 
Rating:
5.0

If anyone needs a storage unit, this is the place to go for that service. I should know, I rented from them for 18 years.

DONNA P.  |  Overall Experience 
Rating:
5.0

This facility was very clean and the staff were very friendly. This is a secure facility with good hours to get to your unit. I would highly recommend this facility to anyone needing a storage unit.

Gary Q.  |  Overall Experience 
Rating:
4.0

Great facility and very convenient to my home

JAY B.  |  Overall Experience 
Rating:
5.0

Only negative is the hours you can enter. Would definitely use again.

COLEEN M.  |  Overall Experience 
Rating:
5.0

This storage facility was the easy to work with. The staff was friendly. I felt very safe when being there alone. I’m very happy with the service and grateful I found this place.

CHRISTINE T.  |  Overall Experience 
Rating:
5.0

Very nice place. Hours for access are 9pm should be later

ROBERT S.  |  First Impressions 
Rating:
5.0

Clean and nice place. Easy to access. Only complaint is hours of access ends at 9pm

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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