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laura H.
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, clean location, hospitable, great detail and information and in & out quickly! Great location. Equipment performed well.
Jeremy N.Extremely clean and well maintained facility.
Bradley B.No one was at location when we arrived. Waited 10-15 min but no one was around, called with no answer. Thank god someone finally came.
Geeta W.Manager told me to call when I returned it and he would give me the code to get in. Drove it all the way back there and he never answered to give me the code.
Zachary F.Easy to reach agent at location and convenient location for dropoff!
Martin G.Overall courteous staff and clean location, but wished I would have listened to my gut by getting at least a 15' instead of the 10' that was recommended by the staff working there that day. I had wanted a uhual to fit a 1 bedroom condo apartment and was told a 10' would definitely be fine. Even though I was thinking at least a 15' would be a minimum needed to fit all. I was reassured that a 10' would work fine, so I trusted the person running the store location. We did hire a movers that were suggested by Uhual website to help us with loading, which they were amazing! But we couldn't fit some furniture in. So now will have to make another trip, which is a whole day since the pickup and drop off is 4 hours round trip. Not very happy about that and either would anyone if time is of importance.
Jonathan B.Ez in/ Ez out. Excellent service
Charles W.The approval process for the 24 hour check in was a little long. We were standing at the uhaul pickup location for 20 minutes waiting to be approved. The system doesn't allow you to start the approval process until you are at the pickup site. This is not related to this location. It is a uhaul.com issue. Staff here is friendly and helpful. This is our second time using them, we will continue to go there for any future needs.
Rhonda C.Nothing to improve… it's fast, safe and user friendly! Thank you! This location is awesome!
AARON B.Excellent straight across the board
Eric V.Very nice customer service
John L.Was to pick up on a Sunday and couldn't do that costed me more money for a move
Brian B.Fast reliable service. Great place.
Gary G.Had a very good experience and the young man that was behind the counter was very helpful and very friendly. Had a nice conversation with him and actually made my day.
Anissa S.Helpful and professional
Lynda B.Honestly, we've used this uhaul location twice, and both times have been great. When we needed to extend our rentals Gary was accommodating and kind. Thanks, Gary!
don K.when I returned trailer in fanning springs there was nobody in the office, took at lease 15 to 20 mins before some one apeared
JOYCE S.the owner/operator behind the counter was personable and friendly, very helpful. Overall a great experience.
ALLEN H.The only thing I would do differently the next time is to wait for the location to open to deal with the agent. I found the on-line process to be a little intimatating going though the steps and waiting for approval. The process took over a half hour before getting approval. I found returning the truck went a little smoother.other wise nice doing buisness with you. Thank You
Robert T.American mini storage is excellent. Safe and secure clean and effective. I highly recommend the storage facility to my friends and family.
Giovanni B. | Overall ExperienceGary was "top-notch" and always accessible!
Peter R. | Overall ExperienceEverything went smoothly!
KATHLEEN A.As usual, Gary provided great customer service and a great experience.
Brian D.Great experience. (not the actual moving of course) Clean and professional place. No hassles.
MARK K.Very convenient very nice and professional would definitely use again
Toriano P. | Overall ExperienceNeeds more space for parking. Too crowded
judy S.Easy process, easy location (GPS was off, but we found it). Convenient with the mobile check in and drop off. Would definitely do again.
Joseph Z.The person that helped us out was very professional and helpful.
MARIANO B.There was a bad tire on the auto transport, so I guess it was a good thing I had to call roadside assistance. Who are Amazing!!!! The road side assistance was so helpful!
Matthew N.NTR
Nathaniel J.Fast and seamless! Thank you!
Andy H.Great friendly service
MATTHEW N.Friendness, customer representative was rough.
RAYMUNDO S.Smooth, easy experience. Thank you!!
Melanie T. | Overall ExperienceGary was helpful and the process of pick up and drop off was very easy. I would use them again.
TIMOTHY S.Place is really nice and clean. Everything is on first floor with gated security! Will use again!
Ashley R. | Overall ExperienceThe guy there was very nice and explained everything that we needed to know. Great place
RICHARD K.Service was very friendly, fast and courteous.
KIRK M.I had an outstanding experience with American Mini Storage and highly recommend them.
Carol M. | Overall ExperienceSince I had to check in online maybe speed up that portion of the approval process. I had to wait over 35 minutes and you don't get that time back in the end so I was right down to the minutes with returning the vehicle. Definitely thought I was renting the vehicle for the amount of time I asked for but that was not the case. Or tell them to get there a little early maybe?
Merin D.This place is great. Derrick did everything in the ohone online. Excellent service. The cargo van was a pleasure to drive….easy to handle and comfortable seats. Life is good
Judy M.the box could have been swept out as it was a little dirty, however i know how to use a broom as well.
Roger L.Parking is tight
Ray S.We appreciate your help in our reservation, pickup and return process! Best experience ever! Thank you
Rebecca K.Excellent service on both ends!! Thanks for a great experience.
WAYNE S.Had trouble with the self check-in because site wouldn't let me sign in.
JEAN K.Very accommodating and helpful staff, as well as clean facility!!
connie b. | Overall ExperienceI have been a customer of Gary's for years, always a wonderful experience! Highly recommend
GARY F.I had called my insurance company to see if I needed to buy extra insurance and was told no. When I asked the U-Haul dealerabout insurance he explanined it too me. I called my insurance companly back and sure enough, I did need to purchase the extra coverage. Luckily, the trip went well and I did not need to use the insurance but you never know if you will need it.
ELISABETH C.Gary answered the phone promptly and provided me with direct and thorough instructions. Appreciate his professionalism.
Eric A.Customer service was excellent Gary took his time and made sure everything was working correct excellent place to rent from thank you Gary
MERLE W.I wanted to be back before they closed at 6 pm in case I had a hard time parking in this small lot. I made sure I was there and the employee had left before 6. I had to look up how to return the truck on my phone.
MEGAN W.Have locations open to park. The storage area and parking spots were full and I had to park in front of other trucks.
Anna B.Had a great experience. Great customer service. Very clean.
KATHERINE M.Satisfied
Jordon R.1)Have a person working at the store 2) have said rental equipment ready for pick up as described 3) honor what vehicle was ordered
Krystle L.Gary was fantastic to work with and made the process incredibly streamlined.
KEVIN L.When I book online the web page said they would be open, they were not, took me over one hour to get keys, i didn't receive moving blankets that I payed for
Douglas D.Nothing, He was fast, friendly and efficient.
JAMES L.Only issue was the radio didn't work hardly
JAMES G.The customer service here is the best in all St Augustine, if you don’t want to deal with the usual Uhaul hassle, then come to these guys and let them handle it, also excellent storage space!
Gary F. | Overall ExperienceGreat place. Very friendly, clean and safe.
Lawrence K. | Overall ExperienceGreat job! Everything was neat and clean and service was wonderful!
Kathy D. | Overall ExperienceSuper friendly service! They made the experience easy! Great pricing and easy to understand billing!
Harper J. | Overall ExperienceHighly recommend this storage facility. This was our second time utilizing American Mini Storage and both times it was such a pleasure working with Gary. He does a great job maintaining the property.
Helen S. | Overall ExperienceOutstanding, clean, secure... I recommend American Mini Storage to anyone looking for storage, I was with them for 3 years.
TIMOTHY S. | Overall ExperienceCustomer for several years .., extremely satisfied with facility and employees. Highly recommend !!
JACQUELYN M. | Overall ExperienceGuys in the office were good people/friendly
seth b. | Overall ExperiencePrice was right and the gentleman, I believe Gary?, was so nice, friendly & helpful. I’ll definitely use again if ever I need another storage unit. Amy Vogel
Amy V. | Overall ExperienceVery nice facility and easy to use.
Marc H. | Overall ExperienceGreat service would use again in the future
Zuzu K. | Overall ExperienceEverything was perfect. Can't say enough about this facility and the staff.
Christan C. | Overall ExperienceThis was the worst customer service I ever had in my entire 51 years. I’m ver disappointed with this place and the manager that worked this place. We tried to resolve both concerns and they were unwilling to assist in any way.
MONICA T. | Overall ExperienceVery helpful & friendly!!! Thanks!!
craig w. | ReservationThe staff was very helpful
Chris B. | ReservationDavid made everything go smoothly. The facility is well maintained and organized. Thanks.
WILLIAM T. | ReservationDavid was so nice. The facility is super clean and friendly. It is the nicest storage facility we have ever seen or been to.
Carolyn T. | ReservationVery Clean property that was well maintained by the Manager and His Team! Easy to get in and out of, at a convenient location just North of St. Augustine! Would Rent again if needed!
James S. | Overall ExperienceThe Best storage place in St. Augustine. By far. Very well run and Great staff. I was completely satisfied with my time there and would recommend it to anyone who needs a storage company
THOMAS T. | Overall ExperienceI was very satisfied with this storage unit. It was always clean, well lit, available. There was only one time I needed to get to my unit but it was closed. Wished it was 24/7 access.
DANIA B. | Overall ExperienceThank you!
krista t. | Overall ExperienceExcellent place
RICHARD S. | Overall ExperienceVery helpful personnel on site.
Angela D. | Overall ExperienceIf anyone needs a storage unit, this is the place to go for that service. I should know, I rented from them for 18 years.
DONNA P. | Overall ExperienceThis facility was very clean and the staff were very friendly. This is a secure facility with good hours to get to your unit. I would highly recommend this facility to anyone needing a storage unit.
Gary Q. | Overall ExperienceGreat facility and very convenient to my home
JAY B. | Overall ExperienceOnly negative is the hours you can enter. Would definitely use again.
COLEEN M. | Overall ExperienceThis storage facility was the easy to work with. The staff was friendly. I felt very safe when being there alone. I’m very happy with the service and grateful I found this place.
CHRISTINE T. | Overall ExperienceVery nice place. Hours for access are 9pm should be later
ROBERT S. | First ImpressionsClean and nice place. Easy to access. Only complaint is hours of access ends at 9pm
Privacy R. | First Impressions