Have locations open to park. The storage area and parking spots were full and I had to park in front of other trucks.
Anna B.
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had a great experience. Great customer service. Very clean.
KATHERINE M.Satisfied
Jordon R.1)Have a person working at the store 2) have said rental equipment ready for pick up as described 3) honor what vehicle was ordered
Krystle L.Gary was fantastic to work with and made the process incredibly streamlined.
KEVIN L.When I book online the web page said they would be open, they were not, took me over one hour to get keys, i didn't receive moving blankets that I payed for
Douglas D.Nothing, He was fast, friendly and efficient.
JAMES L.Only issue was the radio didn't work hardly
JAMES G.The app process and instructions are confusing for pickup and drop off. The messages disappear before you know what to do. Lock boxes and return was difficult
Cameron B.Drove a total of 8 miles and was charged for 3 gallons of gas. I guess when you pick it up and they say its full, it is not.
MICHAEL P.Thank you great job
KATHY P.Great and easy with the app and self-service
Rafal H.Great experience.
MARK H.Great experience! Professional and respectful! Thanks
MARK W.Thanks so much had a great experience
JON MICHAEL C.The price overall was not bad had it for 7 days. We moved from miami and it took 2 trips. Very satisfied.
GEORGIANA A.The customer service here is the best in all St Augustine, if you don’t want to deal with the usual Uhaul hassle, then come to these guys and let them handle it, also excellent storage space!
Gary F. | Overall ExperienceThe movers were wonderful as well but due to passwords was not able to give them a review...
JOEI P.I arrived at 1:20 p.m. for my 1:30 reservation to find the door locked and a sign saying Closed for lunch between 1;00 and 2:00 p.m. At 2 I knocked on the and found it still locked. I called the number on the door and the man said he would come up "soon." When he finally arrived at 2:15, I told him this was no way to run a busines, he said he could do whatever he wanted because he owned the business !
WILLIAM M.Nothing all great
Anthony C.We always receive excellent service at this location.
AARRON C.They took 221 dollars out of my account wow
Michelle H.I dropped the trailer after hours. We unhooked and pushed the trailer into a parking space next to another vehicle. I then took pictures of it in its place. I was very surprised to find out the next day that there was a $21.30 “after hours†drop off charge. Not sure what the need was to charge me extra for dropping the trailer at the destination. I mean what extra work did I cause - it's an empty trailer that me, aged 63, and my 30 year old daughter were able to easily push into a parking space. I can't leave a trailer in community overnight (HOA rules) and was told I could drop it at any time ... no one mentioned a few to do that. So beware when you drop after hours.
GLENDA L.Great place. Very friendly, clean and safe.
Lawrence K. | Overall ExperienceEverything was ðŸ‘.
LYNN W.Great job! Everything was neat and clean and service was wonderful!
Kathy D. | Overall ExperienceSuper friendly service! They made the experience easy! Great pricing and easy to understand billing!
Harper J. | Overall ExperienceHighly recommend this storage facility. This was our second time utilizing American Mini Storage and both times it was such a pleasure working with Gary. He does a great job maintaining the property.
Helen S. | Overall ExperienceOutstanding, clean, secure... I recommend American Mini Storage to anyone looking for storage, I was with them for 3 years.
TIMOTHY S. | Overall ExperienceCustomer for several years .., extremely satisfied with facility and employees. Highly recommend !!
JACQUELYN M. | Overall ExperienceGuys in the office were good people/friendly
seth b. | Overall ExperienceGary was Helpful and Polite.
JUNE G.The Gas gauge was all over the place.
MELANIE M.No improvement needed. I was very happy with my rental. My van broke down on hyway 95 and I was in a bad situation .Gary handled everything perfectly and made a terrible day good again. Thanks again Gary
CHARLES EDGAR W.Gary did a great job finding me a 15 foot truck at the last minute. Thanks again.
BRIAN D.Price was right and the gentleman, I believe Gary?, was so nice, friendly & helpful. I’ll definitely use again if ever I need another storage unit. Amy Vogel
Amy V. | Overall ExperienceClean friendly convenient location. The owner Gary was so helpful. Fast and efficient. Reasonable priced. I'll definitely recommend this storage facility.
Mary H.Very nice facility and easy to use.
Marc H. | Overall ExperienceExcellent Customer Service!!!
SHEILA S.Great drop off service. Knowledgeable and friendly. Fast and efficient too.
Steven M.Gary at this location is terrific. He is helpful and goes the extra mile to make sure all is correct. I enjoy doing business with him.
Charles S.Great customer service
David E.Gary and his staff are devoted to legendary customer service. They are knowledgeable is all aspects of what Uhaul has to offer. The facility and equipment are clean and safe. Thanks for all the help.
Brian D.Great service would use again in the future
Zuzu K. | Overall ExperienceDon't schedule a pick-up time when the place is closed. I was told the equipment would be returned at 12 and I told them I would pick it up at 12. The U-Haul scheduler said I should wait and pick it up at 1pm, which I agreed to. However, when I arrived at the rental place, I was greeted with sign that said out to lunch from 1-2pm. I had to wait for and hour. I was very disappointed with that and will use a different company next time.
Adam B.Please commend Gary at this location. I have been there 4 times now and every single time he has been kind, polite and extremely helpful. I will refer others to him.
CHARLES S.Everything was perfect. Can't say enough about this facility and the staff.
Christan C. | Overall ExperienceQuick and clean. Well maintained vehicles. Gary is very good and runs a tight ship! I would definitely rent from this location again.
Julie S.This was the worst customer service I ever had in my entire 51 years. I’m ver disappointed with this place and the manager that worked this place. We tried to resolve both concerns and they were unwilling to assist in any way.
MONICA T. | Overall ExperienceOwner was exceptionally friendly and helpful!
NICHOLAS M.Very friendly to work with. Price, location great.
BESSIE A.We had an excellent experience with Gary. He is friendly, efficient and professional. The property at American Mini Storage is charming and kept in immaculate condition. I highly recommend!
Vera G.Everything was great all the way to the service. Thank you again for everything.
BRETT W.The people were nice and professional and affordable thank you
Marcus W.Make sure your trucks are well maintained because when I showed up the 15ft truck I reserved had broken down when the facility manager went to start it so I had to get a smaller truck
Tyler L.Mr. David Who helped me is excellent in every way. He is polite, customer focused, very friendly and extremely helpful . I truly appreciated his superb personality And great assistance. We will Definitely be back doing business at this location very soon. Thanks again David for everything.
MARWAN H.I wish I could remember the guy's name who took care of me but he was fantastic! Friendly, outgoing and very helpful. We checked the gas, checked the vehicle, checked to make sure that I folded all of my blankets properly and I was off the lot in two shakes of a lamb's tail. He emailed me my invoice shortly thereafter, just as he promised. Outstanding service my friend!
Charles T.Very well run location. Check in and return both were smooth and seamless. No hassle service. Parking at this location can be a little confusing.
Paul B.n/a
wilson D.The gentleman who worked with me was polite and courteous.
Ken D.Have used this location approximately 7 times past 3 years. Always helpful and professional.
MICHAEL M.Dave was fantastic. One of the best experiences I've had with a rental company. He was incredibly helpful, friendly and accommodating.
RANDAL B.Everything about the experience was perfect....explained the options and helped me make the right decision. The truck performed flawlessly and the AC was COLD. Greg and David were precise on check out & in process .....Close to my home and clean clean clean !! Best rental I EVER Had anywhere in the country
CHARLES L.Nice job on both ends of the leg.
Phyllis M.Great experience all around! Thanks guys!
MIRENA N.Extremely clean facility. Very polite and professional attendant.
Mike O.the rental location was fine, the website rental of the vehicle as not so great
Mark T.not much..I was well pleased with the service..
Mark J.Returned truck about 16 hours early and i think custmors should get a little discount for that.
Alvery L.The best U- haul store in your system. It could be a poster location for your company owned stores.
John B.Easy to rent and nice people!
Damon M.Great place to rent a Uhaul or storage unit. Very friendly and accommodating to our rental needs. Truck and facility very clean and safe. Dave and Gary will help you in what ever you're needs are, definitely call them first, no one else in town is this happy and friendly to help you.
David R.Very helpful & friendly!!! Thanks!!
craig w. | ReservationThe staff was very helpful
Chris B. | ReservationDavid made everything go smoothly. The facility is well maintained and organized. Thanks.
WILLIAM T. | ReservationDavid was so nice. The facility is super clean and friendly. It is the nicest storage facility we have ever seen or been to.
Carolyn T. | ReservationVery Clean property that was well maintained by the Manager and His Team! Easy to get in and out of, at a convenient location just North of St. Augustine! Would Rent again if needed!
James S. | Overall ExperienceThe Best storage place in St. Augustine. By far. Very well run and Great staff. I was completely satisfied with my time there and would recommend it to anyone who needs a storage company
THOMAS T. | Overall ExperienceI was very satisfied with this storage unit. It was always clean, well lit, available. There was only one time I needed to get to my unit but it was closed. Wished it was 24/7 access.
DANIA B. | Overall ExperienceThank you!
krista t. | Overall ExperienceExcellent place
RICHARD S. | Overall ExperienceVery helpful personnel on site.
Angela D. | Overall ExperienceIf anyone needs a storage unit, this is the place to go for that service. I should know, I rented from them for 18 years.
DONNA P. | Overall ExperienceThis facility was very clean and the staff were very friendly. This is a secure facility with good hours to get to your unit. I would highly recommend this facility to anyone needing a storage unit.
Gary Q. | Overall ExperienceGreat facility and very convenient to my home
JAY B. | Overall ExperienceOnly negative is the hours you can enter. Would definitely use again.
COLEEN M. | Overall ExperienceThis storage facility was the easy to work with. The staff was friendly. I felt very safe when being there alone. I’m very happy with the service and grateful I found this place.
CHRISTINE T. | Overall Experience