Customer Reviews for American Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of American Mini Storage
Daniel L. on
They need to be more diligent with the fuel quantity at pick and not blame the customer for not "verifying" after the customer had a picture proving the fuel level was inaccurate. More transparency regarding fees, at the time of booking. There was no mention that the location was closed on Sundays or there would be a fee to drop it off on Sunday in the middle of the day, or anything about self check-in to avoid an "after hours" fee.
Carolyn M. on
Dan and Gary were very polite and accommodating
Deana M. on
Nothing that i can see, everything was handled perfectly
steve T. on
David (staff) provided excellent friendly customer service. Went extra mile in giving us all and best options for our rental. Have rented vehicles and storage before this location (top notch).
Chris B. on
The staff was very helpful
chris B. on
The staff was responsive to my needs and very gracious. They made you feel welcome.
Toni G. on
The gentleman at the st. Augustine location went above and beyond anything we had expected. He was very friendly and knowledge of Uhaul. Thanks for all the wonderful help
Joe S. on
Make sure unit is clean inside.
WILLIAM T. on
David made everything go smoothly. The facility is well maintained and organized. Thanks.
WILLIAM T. on
David did an outstanding job getting my rental equipment checked in. He was very helpful and informative.
Christopher M. on
Picking up the truck and returning it was made extremely easy because the office workers were available, friendly, and helpful. Big shoutout to David, who made our long 2 days of moving easier. Will definitely use this location again in the future!
Tanya J. on
Can’t imagine a better place to rent for any move! Perfect customer service and vehicles to satisfy everyone in need of a uhaul??
william C. on
Super easy to work with and very nice. I will rent from them again.
Daniel B. on
Your service dealers were outstanding but getting the reservation set was a problem. The location for pickup was changed, the agent was sending me to a location 35 miles from my home and did not add extra miles with the final location. I ended up a 30 mile upcharge. Not your best effort.
Chris K. on
The representative, David I believe his name was, couldn’t have been nicer. The rental was clean and ready to go. This was an excellent experience.
Carolyn T. on
David was so nice. The facility is super clean and friendly. It is the nicest storage facility we have ever seen or been to.
tim W. on
All of the employees there are amazing!!! Super friendly. Let’s face it, nobody likes to move however, these guys make it a great experience.
James S. on
Very Clean property that was well maintained by the Manager and His Team! Easy to get in and out of, at a convenient location just North of St. Augustine! Would Rent again if needed!
THOMAS T. on
The Best storage place in St. Augustine. By far. Very well run and Great staff. I was completely satisfied with my time there and would recommend it to anyone who needs a storage company
DANIA B. on
I was very satisfied with this storage unit. It was always clean, well lit, available. There was only one time I needed to get to my unit but it was closed. Wished it was 24/7 access.
Vivian J. on
It was a great experience. The only problem was that the employee was 15 minutes late and did not open on time
krista t. on
Thank you!
RICHARD S. on
Excellent place
Angela D. on
Very helpful personnel on site.
DONNA P. on
If anyone needs a storage unit, this is the place to go for that service. I should know, I rented from them for 18 years.
Gary Q. on
This facility was very clean and the staff were very friendly. This is a secure facility with good hours to get to your unit. I would highly recommend this facility to anyone needing a storage unit.
JAY B. on
Great facility and very convenient to my home
COLEEN M. on
Only negative is the hours you can enter. Would definitely use again.
CHRISTINE T. on
This storage facility was the easy to work with. The staff was friendly. I felt very safe when being there alone. I’m very happy with the service and grateful I found this place.
ROBERT S. on
Very nice place. Hours for access are 9pm should be later
ROBERT S. on
Clean and nice place. Easy to access. Only complaint is hours of access ends at 9pm