HAVE THE EQUIPMENT ORDERED AND CONTRACTED FOR AVAILABLE! ALSO DO NOT CHANGE THE PICKUP LOCATION AT THE LAST MINUTE TO ONE THAT IS 45 MINUTES AWAY!!! The original location was within 10 minutes, last minute change to one that is 45 minutes away and then to get text the morning of that no dollies would be available... total bullshit! Being told "it's our busy season and equipment is shorthanded" IS NOT MY FUCKING PROBLEM!! Customer service must not be in U-haul's vocabulary. The truck was clean and the manager that delivered the furniture pads was nice enough but that does not overcome the fact that I had to drive 45 FUCKING minutes one-way to pick up the truck. Also does not excuse the fact that the U-Haul app would not work after numerous attempts and wasting an hour in trying to check the fucking truck out before the 3rd rep finally suggested to email them pics (something the 1st rep should have done). So, in all, it took 3.5 FUCKING hours to get to the location, fuck around with the non-working app and get back to my location to load. 3.5 FUCKING WASTED TIME... I hope you can feel my dissatisfaction an anger. Equipment logistics needs to do a better job, NOT EXCUSES
Joel G
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Me hicieron perder 2 horas y un compromiso porque la tienda estaba cerrada y hablé por teléfono. Tuve que moverme hacia otras sitios y fue la experiencia más estresante…
LAURA DHas a leak in the roof that ruined some of my things.
Debra MI was not made aware there would be a $20 "after hours" fee. I picked up the unit before 5PM on a Friday and returned the following Saturday before noon. I would not recommend this location due to their hours of operation. There is a full service location just a little further from me that this one is ,in Conroe, and if I have a need to rent again, it will be with them.
mark m