Customer Reviews for American Sand and Gravel
(U-Haul Neighborhood Dealer)

181 reviews

12 E Bon Acre Rd   Cataula, GA 31804

(706) 576-2550

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 576-2550

12 E Bon Acre Rd
Cataula, GA 31804

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

First class location.

ERNEST K. 
Rating:
5.0

Very polite. Came right out to me when I arrived and had me out of there in no time. Even apologized about my experience at pick up location, even though it was not their fault. Highly recommend this location.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

tamera R. 
Rating:
5.0

A great UHaul location. I highly recommend.

ERNEST K. 
Rating:
5.0

Easy drop-off

Austin P. 
Rating:
5.0

Great place to drop off a giant truck and car hauler trailer.

AUSTIN SLADE P. 
Rating:
3.0

Customer did not leave a comment.

Maurice J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell F. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
5.0

Customer did not leave a comment.

Wade M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
2.0

The computer system/Uhaul Reservation software in use was not properly maintained and my "quick pickup" took over 30min from the time I pulled into their parking lot to the time I pulled out. I was under time constraints and I couldn't do anything to speed things up. The staff on location that uses the computer system needs to have the proper administrative access to help a customer picking up/dropping off.

STEPHEN W. 
Rating:
5.0

Great place, it was nice having a U-haul center so far from the city but was just down the street from me.

Nicholas K. 
Rating:
5.0

Not allow smoking in your trucks. Have them cleaned between users. Not have them parked touching trees (probably how the ants got in).

Christine O. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Great service

all C. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
5.0

Staff is super friendly and professional..Great Job!!!

Clyde A. 
Rating:
5.0

Very good rental experience!! Excellent courteous staff. KELLY was extremely helpful and professional. I will use this company if I have any future rental needs.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Angea C. 
Rating:
5.0

Very friendly. Pickup and drop off were a breeze.

Trenton N. 
Rating:
5.0

This location was great close to my destination extremely easy to get in and out of when dropping the trailer.

JENNIFER F. 
Rating:
5.0

Experience was great!

Stacy M. 
Rating:
5.0

No improvement needed. Drop-off was fast and efficient. An employee disconnected the trailer from my truck with no involvement from me. Very good experience.

William T. 
Rating:
5.0

Customer did not leave a comment.

Barry K. 
Rating:
5.0

Great customer service.

Rodney R. 
Rating:
5.0

Wonderful customer service!

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

SOON K. 
Rating:
5.0

Location great. I think the uhaul billing process needs some work. It was not clear and I was left feeling I had been charged twice.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

connell S. 
Rating:
5.0

Customer did not leave a comment.

connell S. 
Rating:
4.0

Customer did not leave a comment.

robert H. 
Rating:
4.0

Customer did not leave a comment.

Darius P. 
Rating:
5.0

Customer did not leave a comment.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

cierra W. 
Rating:
5.0

The windshield was very dirty on the inside

pat D. 
Rating:
5.0

Great people at this location. They were Friendly and helpful

John K. 
Rating:
5.0

Just keep up the good work.

John M. 
Rating:
3.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Beverly P. 
Rating:
4.0

Explain what's on the dash board each button especially when u have a car in tow, I had issues with the truck not wanting to gain ground!

Billie H. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

excellent staff, professional and friendly. Will return for my next rental.

ERNEST K. 
Rating:
5.0

Customer did not leave a comment.

Corrine S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great people to deal with. Super quick turn in.

Alan V. 
Rating:
5.0

Customer did not leave a comment.

Ciro M. 
Rating:
5.0

Only thing was that they didn't have any dollies for rental but I had my own. Probably should have some in stock. Great people and truck was ready and waiting.

Trey D. 
Rating:
5.0

nothing, everything excellent!

Steven W. 
Rating:
4.0

This location was not the original pick up location. We got switched less than 24 hrs before pick up. Also changed the equipment to a totally unacceptable truck. Finally Uhaul was able to find the right equipment but this location was over an hour out of our way. Second time Uhaul has changed location on us. Very Frustrating they need better reservation/inventory management

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Samuelle M. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
4.0

Customer did not leave a comment.

vickie S. 
Rating:
5.0

Customer did not leave a comment.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

ERNEST K. 
Rating:
3.0

I rented a trailer for one day, had trouble establishing the correct cost, but finally determined it would be $35.59. After all the discussion on price I was still charged for two days -$71.18. Now I have to go back to see if I can get it straightened out.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

ERNEST K. 
Rating:
5.0

First Class service, very efficient and helpful staff.

ERNEST K. 
Rating:
3.0

Reservation system was confusing to the attendants, did not store my requested drop off location and information. Was charged for an additional trailer later in the day. Had to call corporate to correct.

Roger O. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Cassandra L. 
Rating:
5.0

The folks who operate the American Sand & Gravel U-Haul Rental location in Cataula, GA are super! They were very kind and helpful. I highly recommend them to others.

Charles M. 
Rating:
5.0

The actual location was very good to deal with, but the website and U Haul company were very frustrating to deal with. We got a call the night before the rental, and they said that they had just gotten our order. We had scheduled pick-up to be at 5:00. The location wasn't even open at that time. They said they didn't know why the website even let me book it. We had to re-arrange our entire schedule to make it work and change when we had a group of people coming to help. It was very frustrating, and I would not rent from U Haul company again. The location we picked up was great to work with--just the company of U Haul was beyond frustrating.

Leah OR Antonio L. 
Rating:
5.0

Customer did not leave a comment.

troy H. 
Rating:
3.0

Well maintained except for the nest of ants that were in the trailer frame and subsequently nested in my furniture while it was in transit. American Sand and Gravel Personnel were very apologetic

Louis R. 
Rating:
4.0

After the issues I dealt with at the beginning of this rental, I appreciated that the return process was quick and efficient and that the attendant was very pleasant and professional.

William T. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Nothing. Great place to rent from

Jerry M. 
Rating:
5.0

They saw me driving up and met me at my truck to greet me, asked if there was anything unsatisfactory, recorded the right-turn signal issue that I stated, and then unhooked the trailer for me. Great service.

Marlon L. 
Rating:
5.0

Customer did not leave a comment.

Koa P. 
Rating:
5.0

Customer did not leave a comment.

Julia J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

jacqulyn L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Eddie S. 
Rating:
5.0

Customer did not leave a comment.

ERNEST K. 
Rating:
5.0

Again, excellent service.

TAYLOR J. 
Rating:
5.0

Customer did not leave a comment.

KIRK J. 
Rating:
4.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
5.0

Customer did not leave a comment.

amy C. 
Rating:
4.0

Customer did not leave a comment.

ted D. 
Rating:
5.0

Service was helpful and friendly. We appreciate the extra effort.

DON D. 
Rating:
5.0

Customer did not leave a comment.

RENNY P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

Leah D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

You need more clear instructions on how to get to your site on the web to upload photos of mileage. I spoke with a rep on the phone and was instructed to go to uhaul.com and just upload the mileage photo. This was not possible. Easier link would be a big help.

DON A. 
No reviews have been submitted for this location.

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