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MICHELE W
Customer Reviews for American Sand and Gravel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Makeba BI didn’t interact with any personnel. I like that I didn’t have to go into town. It was nice to run down the street to drop off the truck.
Kara AI requested an appliance dolly but one was not available upon arrival. I got a utility dolly instead but it would have been way better moving appliances with an appropriate dolly.
Christopher WAmerican Sand and Gravel is fine and the employee pleasant and helpful. But one of the assist cables on the trailer's roll up door was broken and did not assist. It actually got caught in the mechanism and made raising and lowering the door more difficult.
Timothy LNot my first time using this location. It is also a gravel/sand business so cleanliness is relative. But all employees I have encountered here are friendly and helpful.
TERESA OThis was the 3rd or 4th time in past couple of years that I rented from U-Haul and it has been flawless and great every single time..
ROBERT WExcellent service!
Steven WGeneral maintanence needed on all equiptment . Door would not come down due to cable on door spring coming apart . Called UHaul service and was repaired promplu . “ Bam” and helper were very pleasant and professional
James PVictor was incredibly friendly and helpful. This was a great experience.
Derek OVery friendly and processed the return immediately. Great drop off location.
David BVery pleased with the prompt service. Everything I requested online was ready to go! Truck performed perfectly to get our belongings moved to South Carolina!
Joel TWonderful gentleman! Zero issues.
Justin TComplete the contract as requested and don't take advantage of the system to rental agent's advantage. Requested 24 hour rental. Contract was 6 hour rental and I was charged for two days when equipment was returned within 24 hours. Do not do business with this rental agent unless you want the to take advantage of you. Contract was emailed and 6 hour rental contract was NOT disclosed.
Joel BNothing…very nice people!!!
Paul CExcellent customer service. Best in the area. I will definitely use this location for future U-Haul needs.
David GAlways a pleasure to work with these folks.
Melissa MClean bird shit off of it! Repair all scratches and dents and dings! I was embarrassed that my wife had to drive a truck that looked like shit and homeless lived in! A/C did not work very good! Fix web sight! Took 5 times to check in!
Charles GThe lady was very pleasant and helpful
Brad HNeed better vehicle maintenance.
Randy MN/A
Robert RVery clean and very inviting Extremely friendly, so very very nice..... The Fish Pond, the Stone Fountain, all the Rocks and Lights !!!!Wow!!!!
RITA DN/A
Okoli AThe individual that checked the rental in was super nice and helpful.
David sTrailer was dirty on the inside with red clay on the floor.
CLARENCE LTruck had old food inside hamburgers and fries under seat which was disgusting because I touched it also the lady charged my wrong card so I was over charged 800.00 and had to wait for a refund 4 days which was terrible cause we were headed out of state whole experience was Terrible
Calvin AI would suggest for this particular location to consider the non smokers when visiting their facility.
Johnny GFirst class location.
ERNEST KVery polite. Came right out to me when I arrived and had me out of there in no time. Even apologized about my experience at pick up location, even though it was not their fault. Highly recommend this location.
DANIEL SA great UHaul location. I highly recommend.
ERNEST KEasy drop-off
Austin PGreat place to drop off a giant truck and car hauler trailer.
AUSTIN SThe computer system/Uhaul Reservation software in use was not properly maintained and my "quick pickup" took over 30min from the time I pulled into their parking lot to the time I pulled out. I was under time constraints and I couldn't do anything to speed things up. The staff on location that uses the computer system needs to have the proper administrative access to help a customer picking up/dropping off.
STEPHEN WGreat place, it was nice having a U-haul center so far from the city but was just down the street from me.
Nicholas KNot allow smoking in your trucks. Have them cleaned between users. Not have them parked touching trees (probably how the ants got in).
Christine OGreat service
all cStaff is super friendly and professional..Great Job!!!
Clyde AVery good rental experience!! Excellent courteous staff. KELLY was extremely helpful and professional. I will use this company if I have any future rental needs.
STEVEN SVery friendly. Pickup and drop off were a breeze.
Trenton NThis location was great close to my destination extremely easy to get in and out of when dropping the trailer.
JENNIFER FExperience was great!
Stacy MNo improvement needed. Drop-off was fast and efficient. An employee disconnected the trailer from my truck with no involvement from me. Very good experience.
William TGreat customer service.
Rodney RWonderful customer service!
RICHARD M