Customer Reviews for American Sand and Gravel
(U-Haul Neighborhood Dealer)

244 reviews

12 E Bon Acre Rd   Cataula, GA 31804

(706) 576-2550

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 576-2550

12 E Bon Acre Rd
Cataula, GA 31804

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

I didn’t interact with any personnel. I like that I didn’t have to go into town. It was nice to run down the street to drop off the truck.

Kara A 
Rating:
2.0

I requested an appliance dolly but one was not available upon arrival. I got a utility dolly instead but it would have been way better moving appliances with an appropriate dolly.

Christopher W 
Rating:
4.0

American Sand and Gravel is fine and the employee pleasant and helpful. But one of the assist cables on the trailer's roll up door was broken and did not assist. It actually got caught in the mechanism and made raising and lowering the door more difficult.

Timothy L 
Rating:
5.0

Not my first time using this location. It is also a gravel/sand business so cleanliness is relative. But all employees I have encountered here are friendly and helpful.

TERESA O 
Rating:
4.0

Customer did not leave a comment.

Pam G 
Rating:
5.0

Customer did not leave a comment.

Harry W 
Rating:
5.0

This was the 3rd or 4th time in past couple of years that I rented from U-Haul and it has been flawless and great every single time..

ROBERT W 
Rating:
5.0

Customer did not leave a comment.

HERMAN D 
Rating:
5.0

Excellent service!

Steven W 
Rating:
4.0

General maintanence needed on all equiptment . Door would not come down due to cable on door spring coming apart . Called UHaul service and was repaired promplu . “ Bam” and helper were very pleasant and professional

James P 
Rating:
5.0

Customer did not leave a comment.

MARY W 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
4.0

Customer did not leave a comment.

TERRY N 
Rating:
5.0

Customer did not leave a comment.

Jeff N 
Rating:
5.0

Victor was incredibly friendly and helpful. This was a great experience.

Derek O 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Very friendly and processed the return immediately. Great drop off location.

David B 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

LA T 
Rating:
5.0

Customer did not leave a comment.

Calvin S 
Rating:
5.0

Very pleased with the prompt service. Everything I requested online was ready to go! Truck performed perfectly to get our belongings moved to South Carolina!

Joel T 
Rating:
4.0

Customer did not leave a comment.

Wendell W 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Wonderful gentleman! Zero issues.

Justin T 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Michelle C 
Rating:
5.0

Customer did not leave a comment.

Michelle C 
Rating:
1.0

Complete the contract as requested and don't take advantage of the system to rental agent's advantage. Requested 24 hour rental. Contract was 6 hour rental and I was charged for two days when equipment was returned within 24 hours. Do not do business with this rental agent unless you want the to take advantage of you. Contract was emailed and 6 hour rental contract was NOT disclosed.

Joel B 
Rating:
5.0

Nothing…very nice people!!!

Paul C 
Rating:
5.0

Excellent customer service. Best in the area. I will definitely use this location for future U-Haul needs.

David G 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Jeff N 
Rating:
5.0

Always a pleasure to work with these folks.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

Melissa F 
Rating:
5.0

Clean bird shit off of it! Repair all scratches and dents and dings! I was embarrassed that my wife had to drive a truck that looked like shit and homeless lived in! A/C did not work very good! Fix web sight! Took 5 times to check in!

Charles G 
Rating:
5.0

The lady was very pleasant and helpful

Brad H 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
3.0

Need better vehicle maintenance.

Randy M 
Rating:
4.0

N/A

Robert R 
Rating:
5.0

Customer did not leave a comment.

Cameron F 
Rating:
5.0

Very clean and very inviting Extremely friendly, so very very nice..... The Fish Pond, the Stone Fountain, all the Rocks and Lights !!!!Wow!!!!

RITA D 
Rating:
5.0

Customer did not leave a comment.

Tara M 
Rating:
5.0

N/A

Okoli A 
Rating:
5.0

Customer did not leave a comment.

charles w 
Rating:
5.0

The individual that checked the rental in was super nice and helpful.

David s 
Rating:
5.0

Customer did not leave a comment.

Gina C 
Rating:
3.0

Trailer was dirty on the inside with red clay on the floor.

CLARENCE L 
Rating:
5.0

Customer did not leave a comment.

Kiera J 
Rating:
1.0

Truck had old food inside hamburgers and fries under seat which was disgusting because I touched it also the lady charged my wrong card so I was over charged 800.00 and had to wait for a refund 4 days which was terrible cause we were headed out of state whole experience was Terrible

Calvin A 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
4.0

Customer did not leave a comment.

Jim M 
Rating:
5.0

Customer did not leave a comment.

Juanita K 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

I would suggest for this particular location to consider the non smokers when visiting their facility.

Johnny G 
Rating:
5.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

PHILIP R 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

First class location.

ERNEST K 
Rating:
5.0

Very polite. Came right out to me when I arrived and had me out of there in no time. Even apologized about my experience at pick up location, even though it was not their fault. Highly recommend this location.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

ERNEST K 
Rating:
5.0

Customer did not leave a comment.

tamera r 
Rating:
5.0

A great UHaul location. I highly recommend.

ERNEST K 
Rating:
5.0

Easy drop-off

Austin P 
Rating:
5.0

Great place to drop off a giant truck and car hauler trailer.

AUSTIN S 
Rating:
3.0

Customer did not leave a comment.

Maurice J 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

Mitchell F 
Rating:
5.0

Customer did not leave a comment.

alan r 
Rating:
5.0

Customer did not leave a comment.

Wade M 
Rating:
5.0

Customer did not leave a comment.

JEREMY W 
Rating:
5.0

Customer did not leave a comment.

ANGEL S 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
2.0

The computer system/Uhaul Reservation software in use was not properly maintained and my "quick pickup" took over 30min from the time I pulled into their parking lot to the time I pulled out. I was under time constraints and I couldn't do anything to speed things up. The staff on location that uses the computer system needs to have the proper administrative access to help a customer picking up/dropping off.

STEPHEN W 
Rating:
5.0

Great place, it was nice having a U-haul center so far from the city but was just down the street from me.

Nicholas K 
Rating:
5.0

Not allow smoking in your trucks. Have them cleaned between users. Not have them parked touching trees (probably how the ants got in).

Christine O 
Rating:
5.0

Customer did not leave a comment.

Ross P 
Rating:
5.0

Great service

all c 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

Calvin H 
Rating:
5.0

Staff is super friendly and professional..Great Job!!!

Clyde A 
Rating:
5.0

Very good rental experience!! Excellent courteous staff. KELLY was extremely helpful and professional. I will use this company if I have any future rental needs.

STEVEN S 
Rating:
5.0

Customer did not leave a comment.

Don M 
Rating:
5.0

Customer did not leave a comment.

Angea C 
Rating:
5.0

Very friendly. Pickup and drop off were a breeze.

Trenton N 
Rating:
5.0

This location was great close to my destination extremely easy to get in and out of when dropping the trailer.

JENNIFER F 
Rating:
5.0

Experience was great!

Stacy M 
Rating:
5.0

No improvement needed. Drop-off was fast and efficient. An employee disconnected the trailer from my truck with no involvement from me. Very good experience.

William T 
Rating:
5.0

Customer did not leave a comment.

Barry K 
Rating:
5.0

Great customer service.

Rodney R 
Rating:
5.0

Wonderful customer service!

RICHARD M 
Rating:
5.0

Customer did not leave a comment.

David s 
Rating:
5.0

Customer did not leave a comment.

SOON K 
Rating:
5.0

Location great. I think the uhaul billing process needs some work. It was not clear and I was left feeling I had been charged twice.

Robert K 
Rating:
5.0

Customer did not leave a comment.

connell s 
No reviews have been submitted for this location.
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