Customer Reviews for American Self Storage #11

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #11

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Rhys S.
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Seemed well maintained, nice truck. Easy to make the reservations and check-out

Mark H.
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Great job

John B.
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Customer did not leave a comment.

LARRY S.
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Aaron was extremely helpful. Made the rental experience go very smoothly

Shahmoneke G.
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Customer did not leave a comment.

BRYAN S.
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nothing...paperwork and service was excellent.

David H.
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The gentleman helping was very helpful. Your website is crap; I tried over and over to get into it to return the trailer but I would either not be able to log in, or would start the process and get tools that it can not be completed at this time. You want us to return things this way fix the glitches!

Adrienne L.
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Customer did not leave a comment.

Bipendra T.
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It was great.

ROBERT H. | Overall Experience |
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Customer did not leave a comment.

randall M.
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Make sure that when a truck is dropped off to be picked up by a customer that the truck is cleaned. We had found dog poop and bugs all in the back of the truck. Was told by pickup location to take it and wash it out so we don't get fined for it. Very upsetting

jamie H.
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Customer did not leave a comment.

Michael C.
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Very good job

Claude H.
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Customer did not leave a comment.

BENNIE G.
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When we needed your services for an additional day, Randy Rutherford took care of all the paperwork and made it very easy for us.

JERRY R.
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Customer did not leave a comment.

Torrey A.
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Jay B.
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nancy S.
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Michael B.
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Randy was awesome!

Michael B.
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Randy was awesome!

Philip M.
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Customer did not leave a comment.

Greg S.
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WALTER C.
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Customer did not leave a comment.

Mike L.
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Everything was perfect. I cannot say anything thay might improve the experience for the next customer.

Jovan S.
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Customer did not leave a comment.

DANIEL F. | Overall Experience |
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NA

Nancy S.
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Customer did not leave a comment.

FRED M.
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Your site manager was very helpful

jonathan U.
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Customer did not leave a comment.

Denise R.
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The man that helped us was nice and funny and very helpful I would do Business there again or send friends

KENNETH Z.
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Customer did not leave a comment.

camille D.
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Even though the truck was not real clean the service was courteous and prompt.

zopon W.
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Customer did not leave a comment.

John T.
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Be sure to have all the equipment that the customer is needing. We were not able to rent a dolly (used a furniture dolly) and we were not able to rent a 4 wheel furniture mover.

bryan F.
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Customer did not leave a comment.

andrew W.
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Customer did not leave a comment.

Mark M.
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The a/c kept stopping so the trip was really hot. It rained on the trip and the windshield wipers should have been replaced months ago.

Richard J.
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All is well

JOHN W.
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Customer did not leave a comment.

max B.
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Rather rent from this location then the one on N W expressway. Due to the location on NW Expressway on allow you to rent for four hours. The person at this location is super nice and friendly.

Robert H.
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Customer did not leave a comment.

Sara O.
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Customer did not leave a comment.

stephanie H.
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Customer did not leave a comment.

brandy P.
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Randy is just so awesome any time I move I call on Randy

Jon N.
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Customer did not leave a comment.

nancy S.
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Randy is super good to ask all the important questions ensuring the total need is met, all options are covered. Its this one on one you want when setting moves in place. I store here and use trucks. N

brandy P.
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Randy at Hefner road location was awesome very kind

rhonda P.
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Customer did not leave a comment.

Mary B.
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Really nice guy. Everything was ready too.

Cindy H.
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The office was a very small room. It reaked of smoke So bad that my wife couldn't stay more than 1 minute. When I walked out my clothes smelled like I'd been in an old bar for 5 hours. NASTY!!!! The manager had lots of cats and cat hair all over his clothes. I'll never go back there. I have another rental this weekend and will shop my Biz elsewhere.

pat S.
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Randy is always helpful, I/my father-in-law was able to get a second truck when we ran out of room on the 20ft. Got our move accomplished and returned the trucks without any problems. Thanks Again!!!

DONALD H.
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Had trouble for the Ticket because one cat was laying on the corner of the desk and a 2nd cat was walking around on the desk and blocking the signature pad. The attendant was nice enough but the cats laying and walking around on the desk was disgusting.

theodore D.
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Customer did not leave a comment.

Kim C.
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Randy is a true asset to your business. Very professional and prompt. I would highly recommend anyone to rent from him!

Mike M.
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Randy was very helpful as I had never pulled a trailer before.

kagan U.
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Customer did not leave a comment.

jorge S.
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Customer did not leave a comment.

Brittany B.
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Drop off instructions were not made clear, resulting in us being charged more money. And one of the dolly's we paid for was completely broken

Austin A.
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Easy drop off service and conveniently located! Love using U-Haul

Dave C.
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Customer did not leave a comment.

bryan F.
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Customer did not leave a comment.

CHRIS D.
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The Gentleman that helped us is always terrific! He is such a pleasure and ease to do business with!

retha M.
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I will definatly use them again if necessary

Denny S.
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Customer did not leave a comment.

Richard O.
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Customer did not leave a comment.

Willie B.
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Mike T.
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It's all good. I returned the cargo trailer at 1:15 and the manager was out to lunch between 1:00 and 2:00. I called UHaul Service and they told me I could just leave it.

Randy R.
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What a great experience. Had me in and out with all the equipment I needed in just about 15 minutes. Explained everything to me very well. I will be using this location from now on instead of the packed corporate stores!

Scott B.
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Customer did not leave a comment.

Penny W.
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Well, for some odd reason they did NOT use the Discover card I paid for it with on the phone - and EXPLICITLY made sure with the agent that it was PAID FOR - and they asked my husband for his AMEX to pay for it - THEN they made the charge for the truck separate from the car dolly which TOTALLY completed the SCREW-UP of this EMERGENCY rental. You see, when you screw things up so I can't pay over time, you have totally screwed my budget for the first thing this year. Thanks for that.

OREN W.
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Customer did not leave a comment.

troy H.
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Customer did not leave a comment.

carolyn P.
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Courteous and professional. Well kept equipment. A pleasure to work with.

Lisa S.
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I just dropped off the vehicle...did not have any interaction with the site...but the vehicle I dropped was promptly processed the next day and a confirmation emailed to me. That was appreciated.

patty O.
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Customer did not leave a comment.

Gary M.
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Customer did not leave a comment.

Brentsen R.
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Customer did not leave a comment.

Stephanie B.
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The truck felt as though it could use an alignment, but handled very well. Normally I do not like driving such large vehicles, but this one was easy to manage. The user labels warned to check the tire pressure, but the tires cold PSI was 80 and my pressure gauges only went up to 50 PSI. It might help to have gauges in the vehicle for use by the average customer.

Richard U.
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Customer did not leave a comment.

Robert S.
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I observed Randy helping 3 women get there car carrier trailer hooked up and assisting them in an excellent manner. Two days before my pickup date, everything I ordered was on site EXCEPT for an appliance 2-wheel hand truck. His extra efforts to obtain the equipment resulted in having 3 on hand when I arrived to pickup the truck. He kept me informed throughout the process.

lewis T.
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Customer did not leave a comment.

pat G.
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The gentleman running this office had very good people skills.

LAKISHA C. | First Impressions |
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Unit was clean and ready on time!

angelo V.
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Customer did not leave a comment.

connie B.
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Customer did not leave a comment.

Ryan M.
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It was full of cats

LESTER LEVON J. | First Impressions |
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pretty fast and easy process and very friendly ..

Gabriel L.
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Customer did not leave a comment.

GABRIEL L. | First Impressions |
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Great service and rates. The office cats, Smitty and Momma were definitely a plus.

malcolm B.
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did not give enough milage for trip. Very cheap I will not do business again with crooks trying to get extra money!!!

barrett H.
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This place was a mess. The guy who works there must live there. Cat hair was everywhere. The only seat for customers was covered in cat hair and smelled terrible. I reserved a 26 foot truck and he called to ask me if I would mind taking a smaller one because it would be hard to get a 26 foot truck and that I might have to pick it up somewhere else. I ordered a utility dolly, but when I went to pick up the truck he forget to get it and made me drive across town to another uhaul dealer to pick it up. However, he did let me have it for free. When he gave me the keys I asked if we needed to walk around the truck and look for damages to which he replied we didn't need to because I got the insurance and whatever damage I made to the truck would be covered. I did a personal examination and the truck was a mess. Not swept out at all. This was the most unprofessional person I have dealt with in a long time.

patrick N.
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Service was excellent. I have no complaints? Price was kind of high? Yeah, that one will work....

Kathy W.
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Customer did not leave a comment.

Amanda H.
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It was cluttered, 2 cats climbing everywhere, the cat hair was on everything. I left covered in cat hair and didn't even touch them. Very unclean.

HARVEY K.
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Customer did not leave a comment.

HARVEY K.
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Customer did not leave a comment.

CHERYL W.
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Customer did not leave a comment.

MATT M.
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Customer did not leave a comment.

MYRNA D.
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Did not get the advertised free month of storage because this was not the location on Northwest Expressway. Otherwise a nice transition and experience

TIFFANY M.
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A++ We ended up needing an additional trailer and didn't need the car trailer - they were super accommodating.

KRISSIE P.
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Did not refund me like they said they would on my debit card for the car hauler we took back. I had to rent another small trailer to pull behind the 17' truck. Someone dropped the ball..that is 50-dollars I really need! Help! Someone needs to take care of this!

ERIC R.
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Randy is very hospitable and took great care of me. He is an asset to the organization and I love his cats.

Diann E.
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Customer did not leave a comment.

JOE B.
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Randy Ransford was more than helpful. He listened to what I thought I needed,offered his opinion,and he was exactly right! He was friendly and efficient. He had our truck there and ready to go when promised. I would definitely recommend him to friends and family.

No reviews have been submitted for this location.

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