Customer Reviews for American Self Storage #11
(U-Haul Neighborhood Dealer)

260 reviews

7801 W Hefner Rd   Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)

(405) 787-1411

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 1/26/2022: 2:00 pm - 6:00 pm

Services at this Location:

Contact Us

(405) 787-1411

7801 W Hefner Rd
Oklahoma City, OK 73162
(1 block East of Council Rd on North side of Hefner RD Across from USPS)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 1/26/2022: 2:00 pm - 6:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kristina T. 
Rating:
3.0

The parking is horrible. It is a very small area to park the larger trucks.

Rhonda T. 
Rating:
4.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Friendly service and easy to deal with

Melisa B. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
1.0

I made a reservation to pickup the truck at 7pm and the location was closed when I arrived at 6:45pm and didn't open until 9am the next day. That really messed my day up. The next morning when I was able to pickup, the trucks arm rest was stuck in the up right position so, I couldn't use it. I drive to Dallas and back and I always let you guys know that I'm driving 400+ miles so I'll need cruise control. I didn't get it. The truck had over 179k miles on it. That vehicle probably shouldn't be on the road anymore. Everything in the drivers cab shakes and bounces. I was very displeased with uhaul on this rental experience. I spend a lot of money with this company. I'd like better service.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

Catherine H. 
Rating:
5.0

This facility was wonderful. The unit was clean upon moving in, lighted, and very accessible. Additionally, Aaron was always helpful when I needed to speak with him. When I need storage again, I’ll come back.

brandon w.  |  Overall Experience 
Rating:
5.0

Aaron was very helpful and communication was excellent. Thank you for your great service.

Jeff M. 
Rating:
5.0

Please do a full in person inspection of every vehicle before allowing them to be picked up by the next customer. My son opened the glove box to put the paperwork inside and found a BB gun that looked like a real post sitting there. He was very scared and I had to take immediate action, luckily we were not driving yet

Adam K. 
Rating:
5.0

Transmission slips when you reverse

JAMAL C. 
Rating:
5.0

Customer did not leave a comment.

kristy M. 
Rating:
5.0

Thanks

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

QUINTA M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN U. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
3.0

I ordered a utility and pads and they weren't in the truck and I was given a truck with hardly any gas

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Pre sell other goods & services! Boxes, locks. Leave $5.00 courtesy card for "NEXT" service through your location. Aaron was great, very accomodating.

CHARLY B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH O. 
Rating:
5.0

Continue providing making clean equipment available.

TERRY H. 
Rating:
4.0

Customer did not leave a comment.

Rachael V. 
Rating:
3.0

Parking lot is so small you can hardly pull into it.

Austin D. 
Rating:
2.0

Terrible customer service

CHRISTOPHER C. 
Rating:
2.0

If there's gonna for sure be charges upon drop off let customers know there will be charges. They told us the only way there would be extra was if we went over miles and under filled on fuel I filled up where it was when I got it and I didn't go over the miles I told them and they messed up at the first uhaul place they didn't even put my truck outside for me to get it so they sent me to another location I got there and they tried charging me more than what I was told for the first truck so I had to go put more money on my card because I got charged more then I return the truck and the app said $47 payment pending.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

DENNIS K. 
Rating:
5.0

Aaron was very nice to work with.

RICARDO D. 
Rating:
5.0

They had my reservation and had the truck ready when I arrived.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W. 
Rating:
5.0

Great job!

STEVEN E. 
Rating:
3.0

Customer did not leave a comment.

victoria L. 
Rating:
5.0

Very accommodating and personable. Loved my experience

Paul D. 
Rating:
4.0

My experience was very frustrating. I was given the wrong vehicle to retrieve the key out of the lock box. I spent an hour outside trying the lock box, while hurting my finger. I tried to contact customer service but was on holding for 30 minutes with no answer. I decided to walk around to other vehicles, trying the code on their lock boxes for the key. And I finally was able to retrieve the key, from a complete different vehicle after an hour in the heat.

TaShala H. 
Rating:
5.0

Great Customer Service!!

feliesia C. 
Rating:
5.0

The truck drove funny.

Gary G. 
Rating:
3.0

The lot is tiny. Really, really small. I'm glad I didn't have a bigger truck to need to get in there.

Toni P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Great service and very friendly

davis L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
3.0

We never saw anyone. I would have preferred to have it looked over and signed off on before leaving the drop off spot. Which is why we went during open hours. The parking lot was small and when you are driving a big truck and being followed by your ride; it's not ideal.

RYAN N. 
Rating:
5.0

Nothing you was awesome

charlene M. 
Rating:
5.0

While the truck was clean, the truck Would barely reach 65 miles an hour before the steering wheel started to shake

christine R. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Perfect service

Lie L. 
Rating:
5.0

Fuel charges excessive.

STEPHEN K. 
Rating:
5.0

Aaron was very accommodating and easy to work with. Too bad there isn't more parking area for wider truck selections. Great service though!.

Chuck W. 
Rating:
4.0

Customer did not leave a comment.

Judy O. 
Rating:
4.0

Customer did not leave a comment.

CHANELL M. 
Rating:
5.0

Customer did not leave a comment.

JIM G. 
Rating:
5.0

Our U-Haul was very clean and the salesman was nice and made check in and check out very easy.

ZAC H. 
Rating:
5.0

Customer did not leave a comment.

Sam S. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Tom E. 
Rating:
5.0

Customer did not leave a comment.

MARINO B. 
Rating:
3.0

Small location with limited and tight parking

Gil W. 
Rating:
3.0

Customer did not leave a comment.

Leonard W. 
Rating:
5.0

Nothing, gentleman was very helpful.

Christina H. 
Rating:
5.0

The facility that I returned the trailer to is TOP NOTCH. The manager at the facility couldn't be more helpful and accommodating in every way. Great guy, truly.

ROY G. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

YOLYFRED H. 
Rating:
3.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Kenny R. 
Rating:
5.0

Customer did not leave a comment.

CHADE N. 
Rating:
5.0

Less pricey

Verdiane A. 
Rating:
4.0

Storage unit at drop facility was dirty (needed to be swept) and the door on the unit F92 was almost inoperable.

HAROLD G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Manager at the shop was super helpful and very professional. I have already recommended this location to family and will return there in the future because of the excellent customer service!

ZAKARY M. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Very professional & courteous.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
5.0

Aaron was wonderful, if all employees could be as professional as him!!!

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

the attendant was very pleasant and accommodating. I previously used the big U-Haul store. I like the service so much that I will use his facility from now on.

JERE C. 
Rating:
4.0

Customer did not leave a comment.

Sarah L. 
Rating:
5.0

The customer service is impeccable. We were in and out in less than 10 minutes. I really appreciate that, time is precious. 🙏🏾

AREE W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Seemed well maintained, nice truck. Easy to make the reservations and check-out

Rhys S. 
Rating:
5.0

Great job

Mark H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Aaron was extremely helpful. Made the rental experience go very smoothly

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Shahmoneke G. 
Rating:
5.0

nothing...paperwork and service was excellent.

BRYAN S. 
Rating:
4.0

The gentleman helping was very helpful. Your website is crap; I tried over and over to get into it to return the trailer but I would either not be able to log in, or would start the process and get tools that it can not be completed at this time. You want us to return things this way fix the glitches!

David H. 
Rating:
5.0

Customer did not leave a comment.

Adrienne L. 
Rating:
5.0

It was great.

Bipendra T. 
Rating:
2.0

Make sure that when a truck is dropped off to be picked up by a customer that the truck is cleaned. We had found dog poop and bugs all in the back of the truck. Was told by pickup location to take it and wash it out so we don't get fined for it. Very upsetting

randall M. 
Rating:
1.0

Customer did not leave a comment.

jamie H. 
Rating:
5.0

Very good job

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Claude H. 
Rating:
5.0

When we needed your services for an additional day, Randy Rutherford took care of all the paperwork and made it very easy for us.

BENNIE G. 
Rating:
5.0

Customer did not leave a comment.

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

Torrey A. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

nancy S. 
Rating:
5.0

Randy was awesome!

Michael B. 
Rating:
5.0

Randy was awesome!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
3.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Unit was clean and ready on time!

LAKISHA C.  |  First Impressions 
No reviews have been submitted for this location.

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