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JEFFREY R
Customer Reviews for American Self Storage #11
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire process along with the vehicle and accessories were all excellent I cannot think of any suggestions for improving this already exceptional service!
JOHN BThe gentleman who helped me was very kind and knowledgeable. He was friendly and got me in and out quickly.
ZACHARY SAaron always delivers great service.
MARVIN EN/a
MARGARET CAaron was very nice and helpful. I go out of my way to do business with such a good person who delivers excellent customer service.
Mary BThe process of picking the truck up was extremely slow. The place was not clean and the smell of urine was awful . The bathroom had dead roaches and the trash can was over flowing with tissue . Very disgusting conditions!
SHERYL TThank you for excellent customer service
RUTH MThey are all helpful and come through when you need them.
KEITH CGreat helpful owner!
KRISTI BFast friendly A+ service.
CHRYSANTHEMUM EApp was easy to use at check in
Nicholas BThanks for making my drop offs (all three!) go so smoothly. Just be sure to call ahead so the owner can open the gate for you.
Steven WI did business with Aaron and the customer service was at the top no doubt. He knows his job well, he’s professional, kind, respectful and eager to assist you however he can to make the experience as smooth and stress free as possible. Thanks Aaron!
MICHAEL OExcellent 5x9 trailer. Aaron , manager, very professional.
DOLPH FThe whole process was very easy.
TODD HRental process was quick and to the point!
JOSEPH EWonderful customer service
Laura MAaron was awesome would recommend to rent from them!
STEVEN WAaron was very helpful and accommodating!
CHRISTOPHER MThe front parking was very small. I was using a 5 x8 and people couldn’t drive around me to get into the entrance.
MARY SAll good
CARY KGreat customer service.
Laura MKeep being flexible and helpful, it was a great experience.
KEITH CAll good! Opened office on time - 9:00am.
Robert TThe inside wasn't nice and the equipment was crappy.
Timothy ONothing. Service was great & efficient. Will be back in August for a truck. Thank you
SHERRI HThey were extremely helpful and friendly and minimized my time and effort in getting and dropping off the rental.
KEITH CThey were very accommodating and keep me informed of everything and any changes before pickup
ASYIA KAbsolutely nothing! Suburb service!
Craig Jvery good service
CHUN SI don’t like the fact that I was charged for mileage when I thought it was unlimited miles.
ERIK AAaron provided awesome customer service and believed he went above and beyond with the Rental Truck through UHaul
GABRIELLE PThe only problem is the parking area is so small but otherwise the people that run this are great……
RANDOLPH WI didn't like that we only had the van for 1 hour and the total cost was almost $50 for a $20 van. The extra fees were not good. Oh and we only drove 1 mile total.
TIFFANY MTruck needs to be inspected for leak.
RINKU PU-Haul was exceptional. We had a winter storm and they worked with us on extending until it was safe to drive.
BRYCE DThis employee was helpful with the return
Leonard SWe were unclear on pick up times. We received a message telling us pick up was at noon. We waited until noon to pick it up but found out we could have picked it up earlier. It was to be picked up BY noon.
DENIS BMy experience was great. It was a quick & easy process & I would definitely use them again.
KRISTOPHER BPerson who rented us the truck was extremely friendly and helpful.
MARTHA YAaron made the rental experience perfect! He answered all of my questions, and walked me through the return process. I will definitely use this location for all of my moving needs. Thank you, Aaron!
BONNIE CVery pleasant and quick check in and out.
John DExcellent customer service with the office staff.
LEKESHIA CAaron is a nice guy. Good service
CHRIS BVery nice and cordial, will definitely use again
Michael Bvery good service
CHUN SI took a photo of the drop off milage and was charged two more miles then what I left it with but I wasn't going to fight for two miles. The truck stinked we had to pulled down the windows to drive it but I think they are dishonest charges like an “environmental fee”. I thought the way to drop it off was great and the service was great. But overall I still wouldn't recommend this to anyone especially considering they only give you four hours…
FABIOLA VGreat customers service, very friendly, that location doesn't need to do anything, they are really great.
vannessa s