Gene is great. Great experience overallJASON G. | Overall Experience
Customer Reviews for American Self Storage 13
(U-Haul Neighborhood Dealer)
Lawton, OK 73505
Services at this Location:
- Monday - Friday:
9 am - 1 pm / 2 pm - 6 pm
9 am - 1 pm
Special Operating Hours
- 1/26/2022: 2:00 pm - 6:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner is beyond helpful and very caring! The truck was ready to go, clean and full!Gabrielle R.
Customer did not leave a comment.Sandra W.
Customer did not leave a comment.Michael F.
Excellent personal service. Highly recommend to everyone.Monika S.
john was very kind, courteous, and helpful. His knowledge and understanding of the complexities and ordeals of moving to a new location were helpful to my wife and I.ROBERT P.
Amazing customer service. Explained everything fully and made sure everything was perfect and satisfactory before leaving locationDevon H.
Gene Sullivan was outstanding! He made me feel like family! Yet again I meet a man driven to make doing business with him a pleasure. Our world would be a much better place if people would provide the fantastic service I was afforded. I can not thank him enough!Gary C.
Customer did not leave a comment.Mark O.
Customer did not leave a comment.Marissa H.
Customer did not leave a comment.Mohamed A.
Mr. Gene was extremely helpful and courteous to me.Michael W.
The employees at American Self Storage demonstrated exactly what I expect as a customer of Uhual. I was greeted upon my arrival as if I were a valued customer. The process of actually getting into the truck and driving away took no more than five minutes. I really appreciated all matters regarding this rental experience.willie C.
Customer did not leave a comment.Michael O.
Excellent customer service with Gene! Give him a raise!Tony B.
Great experience Gene was excellent! Very informative and helpful!Amanda S.
Agent was polite, courteous and knowledgeable. Will definitely rent from him again.Harold T.
Gene was a very nice guy very helpful and was ready and on the ball with his stuff. Got me in and out quick.Bradley G.
It's always a pleasure doing business with Mr. Sullivan! The only place I'll rent trucks/trailers from!BECKY H.
Nothing he has great customer service and very polite and took great care of usRebecca E.
The best, most friendly customer service!BECKY H.
Highly recommend this location- you will not find better customer service anywhereJason S.
Customer did not leave a comment.John B.
Agent was very helpful.Harold T.
Customer did not leave a comment.Harold T.
Customer did not leave a comment.Nicole F.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.Shauntay I.
Customer did not leave a comment.TASHA C.
I think Mr. Sullivan got stuck with a bad truck. It didn't sound right and we've never spent so much in gas. Might check on that. Mr Sullivan was so kind to us! We had a VERY VERY DIFFICULT TIME MAKING THIS RESERVATION. I was VERY FRUSTRATED AND UPSET with your customer service operator. I had to repeat myself SEVERAL times and she STILL GOT IT WRONG! Ashley in Trafficking fixed one problem for us and we are VERY THANKFUL. Mr. Sullivan gave us more days (which we ended up needing) and more miles. His professionalism and kindness made a horrible reservation process much better. We will be needing another truck in a few weeks and wish we could order directly from him! I am still very upset. This move cost a lot in money, gas and stress because your customer service person was unable to comprehend anything I told her. 6 phone calls had to be made. Mr. Sullivan had to make 2 phone calls to Trafficking when his computer went down and the lady who helped him was RUDE and it was completely unnecessary! I'd like to talk to a manager about returning some of our money because of a crappy experience!!!!Dara M.
Great experience ave wonderful customer serviceBritany G.
Customer did not leave a comment.Eric M.
Gene was very helpful. Would highly recommend and would use again!Chester B.
Customer did not leave a comment.Michaela E.
Customer did not leave a comment.James L.
Owner was so friendly and helpful to me and my mother. Small business owner who deserves more traffic to his location which is wonderfully in the south side of town.JESSICA T.
Gene, as a person I can't say enough. As a Soldier I can see the vetran in him. Prepared, has equipment ready, and attentive. I rented a two wheel dolly, he advised the auto transport. I insisted on the two wheel car dolly. It didn't work, over the phone I spoke to him. Came back, and it wasn't the dolly or Gene, it was my JEEP. Even with all that and my personal problems frustrating me. Gene put me at ease, he had the AT trailer ready, he even helped jump my Jeep with his personal vehicle, made sure everything was tight and right. Worked hard to take care of me. I don't know what you are paying that man or incentive to do what he does. That is an awesome U-Haul experience. Just like when I was kid moving with my father. Thank you Gene, I will never forget such a wonderful and kind hearted man. I would recommend, storage, U-Haul, if that sold ice cream, I would recommend it! Great guy, great service. I can't say enough! Even made me promise to call when I got here to let him know I was okay. That is customer service, that is U-HAUL!!!Michael P.
Nothing at all.. Service was excellent!
FANTASTIC location to rent from!! I cannot recommend using Gene at American Self Storage enough! He was extremely accommodating and easy to work with. He definitely made our experience stress free and went above and beyond to make sure our needs were met.LYDIA R.
Very professional and courteousBrian B.
I've never had such awesome customer service during a move. Check in and check out was smooth and painless. I don't plan on moving anytime soon, but I would definitely recommend this location to my friends and family.Johnnesha P.
Gene was amazing!RICHARD C.
Excellent customer service!! Gene is a great business man, very helpful and kind!! I will be back for my future uhaul needs!BECKY H.
It is a very minor thing, but there were a few zip ties left attached to the rails when we picked up the trailer.DAVID C.
Customer did not leave a comment.WINCHESTER B.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.romulus C.
the drop off location was exceptional very friendly. my pick up location messed up on my paper work and gave me the wrong truck but the gentlemen at the drop off location was more than helpful with me to get the problem resolved.Preston C.
Customer did not leave a comment.Henry H.
Customer did not leave a comment.John B.
Customer did not leave a comment.robin S.
Gene is a super guy. He went out of his way to take good care of a new customer for his business.John C.
Customer did not leave a comment.William T.
Best service I have ever received gene made it extremely easy to return the equipment while making sure I was taken care of every step of the wayvincent J.
Customer did not leave a comment.William P P.
Customer did not leave a comment.DAVID O.
Customer did not leave a comment.BETH J.
I found this location very well equipped with everything that you need for your move. Also the the manager of this location is very helpful and friendly .Tammy B.
Customer did not leave a comment.Tammy B.
He went out of his way to get me on the roadRobin S.
Customer did not leave a comment.Josh A.
Customer did not leave a comment.Nakisha H.
Your agent at American Self Storage in Lawton was GREAT.. I would give him a 10 if I could.. Thank YouDan E.
Wonderful service!Siesha R.
Good, friendly, helpful.FRANK H.
Excellent and friendly service! I have used this U Haul location three times, will use it again and recommend to everyone.Lisa R.
Excellent customer service!!Dennis C.
Very nice! Very helpful to a new person in town!Donna T.
Gene was fantastic.... He worked with me to make my move the best possible. Very helpful and I appreciate everything he did. Thank you!Dean A.
Can't say one bad thing at all. Great service, friendly, helpful customer service. Definitely will use this location for any U-Haul needs.vernice L.
I would recommend this place to everyone, this has been the best experience with Uhaul ever, the gentleman that helped me was very friendly and kindMiguel S.
Just one of the nicest people you ll ever run into in bussiness. Was amazed at how expensive a small trailer cost to rent.TERRY J.
None. The service was great and the owner was very helpful.Tyra T.
Customer did not leave a comment.JT G.
Customer did not leave a comment.SHIRLEY S.
The owner (Gene) was awesome. He kept in contact with me and made sure I had everything I needed. Very pleasant and easy experience. I highly recommend this location.Susan D.
Customer did not leave a comment.John W.
Everything went great. Mr Gene and American Self Storage , like always were a pleasure to rent fromBryan S.
Excellent service! What can I say, You made my day! Excellent!!!!! God bless your business U-Haul that it will flourish and prosper above and beyond!Silvianna R.
Gene went above and beyond to help us out with our recent rental. He has amazing customer service and truly cares about each and every one of his customers. I can't say enough about this great guy.Lawrence P.
Gene is the ONLY person to rent from for your U-haul and storage needs!. End. Of. Story.Michael B.
Gene was awesomeTimothy E.
Customer did not leave a comment.KAYLAH C.
Customer did not leave a comment.Taneka B.
Customer did not leave a comment.sherry H.
Anerican Self Storage was great.Nicholas J.
Customer did not leave a comment.Lisa H.
Customer did not leave a comment.michael B.
Customer did not leave a comment.Raymond G.
Install Cruise Controlkevin S.
Customer did not leave a comment.PHILLIP D.
Customer did not leave a comment.Barbra J.
Gene was friendly and helpful. He helped make the rental quick and easy and gave useful tips.CARRIE F.
My husband and I could not get the trailer off for some reason and the gentleman that owns the rental uhaul location came outside and helped us. Very friendly and inviting environment.jessie S.
The manager of this U-Haul location went above and beyond to make sure I had a successful and safe trip. I will definitely return to this location next time I need U-Haul equipment.Mary K.
The Gentleman was very helpful and made the whole process go smoothly. The very best experience I have ever had with Uhaul.Willie R.
Gene gives awesome customer service. I am a return customer and always will be.Shayla B.
Could not ask for a better service then what my daughter and I got. If I needed another Uhaul I'd head right back to see Gene.JULIA B.
Gene was fantastic. I'm glad I found this location! Thanks!SHAYLA B.