The location is a self storage facility that is located behind locked and key coded electronic gate that I was not provided with to be able to open the gate and pull the U-Haul in and out of the way. There was absolutely zero staff there to facilitate checking the U-Haul back in. I had to do the check in through my account on my phone and it was time consuming and took nearly half a hour to complete. I definitely believe that if the locations have set hours for lunch that the return time should be adjusted accordingly so that there will be staff there that will be able to assist you with returning the U-Haul.
Brandi W
Customer Reviews for American Self Storage #16
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was friendly and welcoming. Driving the truck was a disappointment as no Cruze control for 1000 miles (other businesses such as Penske do). This was my first U-Haul experience. I’m 63. I will look elsewhere for future rentals. It’s my understanding my experience is not unusual and I should be happy I had friendly customer service - that’s rare in U haul too I guess.
Joel RCouldn't figure out if this location was in fact a 24hr drop off location or not. It's a gated storage and would be helpful if there was more info on how to drop off after hours
Karl KGreat help! Felt bad I paid that much!
RICHARD VThe attendant was super helpful the days before the move and the day of. He help us with all the information we needed and helped with the return of the uhaul.
david oI was extremely satisfied with the service I received. Carl was awesome in helping me with my needs!! Thank you!
kristina wI had spoke to the man for for days I only needed the truck for two hours went to pick it up and there were no keys. The man would not answer the phone and he told me I would only be charged the flat fee of 19 I'm being charged 70 for all the trouble I had to go through when I got there. Still have not got sold of him on the situation. I will not use insult after this experience
Jennifer PNothing....the manager at American Storage was very fast,efficient and friendly. He was all about satisfaction and was easy to talk to.
Sharon PPrice was kinda high for a half day rental, the location was fairly compact for hooking trailers and moving larger vehicles. The attendant was great to deal with, very friendly and attentive.
Jayson WI would recommend this location to a friend. The only problem I encountered was the devices to strap down the car to the carrier were a bit rusted. Nothing a little wd 40 couldn't correct.
Tony Hthe girl who worked her was awesome.. very compassionate and could not of been more helpful.. i am a stage 4 cancer patient and going thru a rough time but she went above and beyond for me... She is my Saint Angel of Uhaul
GARY CProfessional, fast,friendly,all our needs were meant.I Will recommend.
christina sChristy was very professional and cheerful a real pleasure to deal with-no complaints-a very positive experience!
ted mThe lady on Harrison location I think her name is Christy she was wonderful!
jamie cThe lady was very nice and experienced I would recommend anybody
Doug AWas over charged and took two hours to get equipment
LEE CThe process was quick and easy. Thanks, U-Haul!
greg wThe associate that helped me was very very friendly and went above and beyond to help me
jason lVery good service at drop off as well.
Bryan MGreat help I recommend. GREAT GREAT GREAT
paul lI reserved a 26' truck a week in advance and on Sunday, the day before my move I received a pohone call telling me I could drive to another city to pick it up, not this location but half an hour away, each way. I was livid. I had people coming to load and this would throw everything off, including the help I had on the other end of the move. Time matters. I ca)ed corporate 3x and was finally allowed to have the truck I wanted, on the day I needed it.
ANN PNothing the custermer service was great I would recommend this location to any one.
DOUGLAS Aoutstanding facilities
RILEY PTRUCK NEEDED OIL CHANGE AND HAD PROBLEMS SHIFTING. STAFF WAS SCATTERBRAINED, WAS NOT AT OFFICE AT 9, CALLED SEVERAL TIMES WITH INFO I DIDN'T NEED AND USED MY FIRST NAME (MISPRONOUNCED) RATHER THAN MY LAST NAME.
TONNIE SI think there are too many hidden cost, I would rather borrow a truck from a friend next time.. Its worse than buying a car, due to the hidden cost and fine print.
KENNY BThe lasy was very polite and helpful.
JAY SNeed to fix AC
TYANN S