Customer Reviews for American Self Storage 18
(U-Haul Neighborhood Dealer)

369 reviews

25 Ken Del Dr   Shawnee, OK 74804
(1 mile south of I-40 on Kickapoo east side of road 3900 block of Kickapoo)

(405) 395-2853

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 395-2853

25 Ken Del Dr
Shawnee, OK 74804
(1 mile south of I-40 on Kickapoo east side of road 3900 block of Kickapoo)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This location is recommended above all the folks I've dealt with. I am highly impressed with the manager.

TAWANNA W. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

The clerk was very professional and helpful!

Leonard W. 
Rating:
5.0

The lady that was there was awesome she did a very thorough job of everything highly recommend this place for rentals give it a 10 star

MYRON H. 
Rating:
5.0

Not much to improve! Sherry is very knowledgeable, kind an all around amazing to deal with! This is my second time using this location and neither time have I had a complaint! Great people and great place!

CRYSTAL M. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

larger inventory

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

KRISTYN P. 
Rating:
5.0

The manager of this location was extremely helpful and went above and beyond to be helpful! I will always recommend this location to others.

Brett L. 
Rating:
5.0

Customer did not leave a comment.

RICKEY P. 
Rating:
5.0

Personnel was very kind and helpful!

Crystal E. 
Rating:
5.0

We have rented storage several locations over the years and this was the best experience to date. Sherry was always friendly to us and made us feel like we were special customers. We felt our travel trailer was very safe and secure at this site, knowing Sherry was right there should anything happen to it. We will definitely tell anyone who needs storage about Sherry and this great secure site.

Leo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nuel S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTY D. 
Rating:
5.0

Easy transition...everything went smoothly!

CHAD M. 
Rating:
4.0

Customer did not leave a comment.

REBEKAH D. 
Rating:
5.0

Customer service on point, very helpful and overall will go back and use this location.

JOANNE J. 
Rating:
5.0

Sherry was very helpful. It was a great experience from start to finish.

Billie M. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

Sherry is very helpful and friendly

Larry C.  |  Overall Experience 
Rating:
5.0

She was very polite, helpful and very patient with me😊

DEBORA C. 
Rating:
5.0

The service at the pick up location was EXCELLENT!! The only problem was that latches for securing the vehicle was very rusted and they had to be oiled to work properly. Can't say how much the pickup location was so friendly and helpful!

Terrell G. 
Rating:
5.0

Everything went well couldn't improve on it

LARRY G. 
Rating:
5.0

Wonderful customer service!

CYNTHIA A. 
Rating:
5.0

Sherry is awesome! Always so helpful and quick to help solve problems!

Debbie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

TRIA V. 
Rating:
5.0

Customer did not leave a comment.

Weimin G.  |  Overall Experience 
Rating:
5.0

Nothing, everything was perfect.

Sherri B. 
Rating:
5.0

Disinfect and clean the truck after each use.

Debbie M. 
Rating:
5.0

Very friendly

Stanley T. 
Rating:
2.0

Customer did not leave a comment.

Lesley N. 
Rating:
5.0

Customer did not leave a comment.

Coleman S. 
Rating:
5.0

This is a great storage facility the lady in the office was super friendly an very helpful I would recommend this place to anyone

Justin H.  |  Overall Experience 
Rating:
5.0

Thank you for storing my stuff

Sandra T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Best experience I've ever had with U-Haul. This lady is incredibly kind and professional. Will be going back without a doubt.

Jessica S. 
Rating:
5.0

the customer service person (sherry) is an excellent customer service person.

Olumoroti A. 
Rating:
5.0

The attendant was very helpful and easy to talk to. Everything was explained so I would understand. Thanks!

Kenny S. 
Rating:
5.0

Customer did not leave a comment.

TINA T. 
Rating:
5.0

Service was exceptional and very helpful and friendly will rent there again.

Randall B. 
Rating:
5.0

My only issue was the tires on the trailer were very old. Being in the tire business I understand the severity of this. Not the first time I've rented a trailer from UHaul and noticed this. Other than that this location was the smoothest transaction renting a trailer or truck I've had.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
5.0

Sherry is fantastic and will do all she can to help her customers. I can't recommend her enough. She should be a example of how businesses fairly treat their customers.

CLAY G. 
Rating:
5.0

Customer did not leave a comment.

Tamara L. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Nothing! Keep up the EXCELLENT work!

ERIC Y. 
Rating:
5.0

Your agent was wonderful!

CAROLYN M. 
Rating:
5.0

Best service I've ever received.

Gregory Y. 
Rating:
5.0

Sherry was wonderful; thank you for the exceptional service.

Billy F. 
Rating:
3.0

Make sure you don't have to wait 1 hour so they can find the keys. And always check the truck when they say they put supplies in it and they're not.

Michael K. 
Rating:
5.0

Was easy to get too, clean, and no issues getting off the lot.

SHAD P. 
Rating:
5.0

Fantastic ! Almost got there too late. The young lady was Wonderful to rent from. Very Gracious and Knowledgable. Excellent to work with. We had No problems ! Would recommend to Anyone needing to rent a trailer or Anything else form this location ! ... Thanks !!!

BERT LEON K. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Great customer service. 5 ??'s

SHAWN W. 
Rating:
5.0

No changes...excellent service!

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
4.0

Person working there was very friendly and a pleasure to work with thank you

BRYAN T. 
Rating:
5.0

No problems at all. The Uhaul representative at this location was so nice and helpful. I believe her name was Sherry. I have used Uhaul a lot in the past and Sherry was the best I have ever done Uhaul business with. I will be recommending this location to all my friends and family and I will personally be using this location for any future needs because of Sherry's great customer service. Thank you Sherry!

COY D. 
Rating:
5.0

Customer did not leave a comment.

Edgar K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

Machelle B. 
Rating:
5.0

Not much parking to leave a car there

Moriah L. 
Rating:
5.0

I will always use this location over others. We get the best, fastest, and easiest service here.

Hannah W. 
Rating:
5.0

Ms. Alexander is the best customer service representative I have dealt with - period!

James B. 
Rating:
5.0

The lady was super sweet and very nice and professional, great service!

REYNALDO S. 
Rating:
5.0

Customer did not leave a comment.

Tommy O. 
Rating:
4.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Grayceson W. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

I'll be back.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Best Uhaul place I've ever been to . customer service here was amazing she way above & beyond to help me out ! Will definitely refer her to do business with & will use her again .

Patricia S. 
Rating:
5.0

Everything was awesome ??

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Jarrod C. 
Rating:
5.0

Let the people know about your great deals.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

I will recommend people to ONLY this location due to she's the ONLY ONE who answered her phone.. If you have any questions comments or concerns, please don't hesitate to reach back out to me Either you can message me on here, or call me at 405-481-6846. Thank you for your time.

Amber S. 
Rating:
5.0

Sherry Alexander was very helpful and understanding and had excellent customer service. She was a pleasure to be around.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
5.0

Incredible service would recommend to all Shawnee residents!!!

Michael L. 
Rating:
5.0

Great service.

George H. 
Rating:
5.0

The experience was wonderful! Professional, efficient, affordable, and the renting agent was extremely nice, and very helpful! I dont see an area for improvement!

Jay C. 
Rating:
5.0

Nice manager that is onsite and very reliable.

Michael L. 
Rating:
5.0

Service was excellent and friendly and efficient. Trailer was perfect. I am a repeat customer for these reasons.

Thomas O. 
Rating:
5.0

Nothing, it is the BEST!

James B. 
Rating:
5.0

The facility is very clean . The vehicle was well maintained inside and out. Tires and wheels also in great condition. The manager was very professional and polite.

Michael L. 
Rating:
5.0

MOST WONDERFUL AND HELPFUL STAFF EVER!

Brian F. 
Rating:
5.0

The best U-Haul experience I have ever had by far.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jerrett T. 
Rating:
5.0

The best!

James B. 
Rating:
5.0

Becky was wonderful, friendly and very helpful.

Kimberly H. 
Rating:
5.0

Nothing, Sherry is the BEST!

James B. 
Rating:
5.0

This is by far the best place in Shawnee to rent a uhaul. After a terrible experience at the store on Harrison I was met with a smile at the self storage on Ken Del. The management was understanding and kind. I was able to get in a truck in a very short amount of time. I will definitely use this store for any and all future needs!

Danielle T. 
Rating:
5.0

Super friendly and helpful. I appreciate the time and extra help with the trailer hookup and verifying everything was safe for use before leaving.

Jamin J. 
Rating:
5.0

Best experience of renting equipment I've ever had! Equipment was in perfect condition and the staff was very professional and friendly - I will definitely use this location for all rental needs.

Michael R. 
Rating:
5.0

Superior service as always. Sherry is awesome to work with

Lois M. 
Rating:
5.0

Customer did not leave a comment.

THERESA R. 
Rating:
5.0

Customer did not leave a comment.

Marco L. 
Rating:
5.0

Customer did not leave a comment.

Alyssa D. 
Rating:
5.0

Customer did not leave a comment.

Thresa P. 
Rating:
5.0

manager was very helpful and professional

Gary W. 
Rating:
5.0

Sherry is the BEST!!!! I wouldn't go anywhere else in town. She is always very accommodating as well as professional and pleasant to deal with.

Lois M. 
Rating:
5.0

I had storage for u years finally found a home for my things. Never had any problems here.

LOLA LORETHA T.  |  Overall Experience 
Rating:
5.0

The lady that runs the place is really nice and the price isn't to bad.

KOREY W.  |  Overall Experience 
No reviews have been submitted for this location.

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