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BARBARA S
Customer Reviews for American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super friendly, helpful, and kind. If I had to choose to get another UHaul truck or rent a storage unit it will be with American Self Storage in Valdosta.
RUSSELL RStaff was very friendly, helpful and knowledgeable. The service was fast, professional and he answered all my questions. He also helped hook up the trailer. I would highly recommend renting from this dealer.
ANTHONY JExcellent customer service and very friendly 🤞🏾🤞🏾🤞🏾
BERNARDO G6 x 12 trailer pulled well, held lots of weight and was low cost for transporting what I needed. Pick up location could use a little more room, or explicit instructions, for backing a trailer up into the position they wanted.
RUSSELL GI’ve used this location previously. Abive qverqge eaxh time!
David DThe owners were amazing here. They were so helpful and super nice. I have very little experience with using the equipment I needed and they went above and beyond answering my questions, made sure I was good to go and comfortable with everything before I left.
Nicole DMr Ben was great!
BILLY KNo one there, just a puckup/drop off location.
JAMES LBen and Harrison were so super to work with! Made it easy to pick up and had it when they said it would be ready. Thank you for making our move so much less stressful.
Gregory MExcellent customer service, I highly recommend this location
Michelle BWhen I arrived for pick-up of my 15ft. Truck I was frustrated. This was 4th stop of the morning since the location I had reserved the truck in advance did not have the vehicle. I was put on hold when I called the 1-800 # and never did talk to anyone. So I started driving around town to different U-Haul locations until I could find someone who could assist me. I appreciate the assistance I received at this location. Friendly, helpful and knowledgeable.
Greg GAlways a pleasure to deal with this location. They are top notch!
Larry KBen was super friendly and walked me through everything I needed to know. I've rented from uhaul many times and would say this experience was the best.
JAMES NGreat customer service. Friendly and throughly explained everything. They deserve a raise. The truck had griffetti on passenger side and the drivers side windshield seal kept coming out. I was able to push it back in, but I shouldn't have had to continuly repairing it.
RONALD INo recommendations. The customer service was excellent!
Leslie SMy experience with Mr. Ben was very pleasant and conducted in a very professional and respectful manner. I would highly recommend this location.
carmella bNot only highly recommend, but very highly recommend. I have done business with Ben at American storage for 5 years both renting space and renting vehicles. He has always been very helpful and gone overboard in his time and effort to assist me a few times when it seems the computer systems from UHaul had some type of glitch. I can't say enough about this mans work ethic. He even called when "off duty" to ensure everything was squared away. Definitely a great representative for UHaul.
Mike MEverything is absolutely perfect Mr Ben was very helpful
Leslie TOutstanding service
RUSSELL MBen treated us right
ROCKY DWe didn't have a broom so we took a moving blanket and swept out the back of the truck and as best we could. The truck looked better than one we picked it up and yet we got charged $35 for a dirty truck fee. I assume the folks who operate this location get that money because that truck was fine. I assume they sweep the truck out a little better and collect 35 bucks and go.
WILLIAM HService was excellent
nikki tMr. Ben was AMAZING!!! He made the entire process very easy. He was very professional, the truck was clean, all of the extras that were ordered were in good working order. My over all experience was GREAT.
Whitney DLobby South Carolina to do something about the disgraceful condition of I95
William MThere Is nothing that needa to be Improved. Customer service was above and beyond the standard.
CHRISTOPHER HNa
Michael CYou need more Uhaul Dearler like this local ! 100% satisfied I will be back in the future ! Thank you very much .
stan mThe owner and his son both were amazing. Great personality and very helpful and knowledgeable concerning all there products. I would highly recommend this location to anyone in need of there services. Thsnks again
Ken TI tried calling the number listed for the front desk to inform them I was at their location to drop off my trailer but nobody answered. I proceeded to drop off my trailer in the designated parking spot and called the front desk again to let them know I parked their trailer in the spot next to another one and the old man that owns or manages the place told me to “call before I come on his damn property” and hung up on me. I do not recommend doing business with someone that treats customers like this.
Jordan HMade sure I had a trailer morning of move out, very helpful
Phil BBen was great. No problems at all with the transaction. I think uhaul is lucky to have Ben represent them.
Jerry CExcellent customer service and communication. Will use again. Chris
CHRISTOPHER WBen was very knowledgeable and helpful.
MICHAEL CMr. Ben who runs this location is very helpful and super friendly. He will take care of you and do what it takes to make your rental experience pleasurable and successful.
Derek PNothing to improve. . Great experience. Gentleman that helped me was super friendly and informative. Would highly recommend this location.
Devin DThe worker did her job in a very professional manner.
Nell MHe worked with me every step of the way
John RThe manager is so friendly and helpful. I couldn't say enough good things about him. He made my super stressful day a little brighter.
Anne FEverything the whole set up at American Storage was better than I anticipated the attendant Mr. Ben was very patient and helpful in conveying the operating instructions. I am very lucky to have stumbled into this U haul outlet very well managed.
Benjamin RBen went above and beyond. He explained everything for me. Nothing to improve upon.
Carol AThis is a pretty good location if you need to pick up trailers due to it being off the main road. Ben was great, super helpful, knowledgeable, and thorough. I would absolutely recommend this location.
LAWRENCE GNo improvement needed. I had issues with my lights when hooking up. Ben was able to find the problem and replaced a blown fuse. It was hot and we were sweating profusely but Ben kept smiling and joking the whole time he was working on my truck. Great customer service.
Sterling DFantastic help and service . Very much a pleasure renting, and dropping off at American Self Service. Highly recommend!!!! Thank you Ben for your time, help and your service..
Lawrence DYour online system kept resetting itself on my phone I literally had to take the picture and put in the information at least 10 times.
Nathaniel LNot a thing. As long as you have people like Ben working for you ya'll are good to go. Ben was wonderful and such a pleasant man. He was very helpful and knowledgeable.
Kelly MGreat service. Business is run by caring people.
ROBERT PPhenomenal experience and great customer service!
James SThe man that took the order was great
Andrew ABen was great! 10/10
Brandon BSite owner was an absolute pleasure to work with. Professional, friendly and extremely helpful. I will NOT go anywhere else if I need a U-haul rental in the future.
Curtis WWent to rent a car dolly and found out the vehicle wouldn’t fit on the dolly. Ben went above and beyond to find me a trailer that would work. Great people to deal with. Best place to go. Highly recommend.
Chase MBen was amazing!! Thank you for being awesome!
Kyle BAmazing customer service!
Chase S