Customer Reviews for American Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of American Self Storage
Ryan P. on
No appliance dolly
Tamilla G. on
Employee and Owner was very helpful in resolving my issue about the dolly that I never received in Winston-Salem.
Miguel R. on
It's been 15 years since I've rented a U-haul. I'm grateful during the process that I was able to receive prompt service. The staff was outstanding. They helped me to understand the renting process. Thank-you so much
john M. on
had to hook up buy my self was not an easy operation for one person
Karim T. on
A discount
charles H. on
n/a
Donnell C. on
Truck needs to be serviced. Not a smooth ride at all. Location was awesome. Very friendly and professional environment.
Brian C. on
None to improve but will continue to use U-haul always in the future.
Anthony S. on
Very helpful she found our correct order number when other location put it in incorrectly. Very nice atmosphere and very welcoming.
Carlos S. on
Nothing at all, every thing and every one was great!
Chris R. on
They couldn't initially get onto the server to pull up my reservation. She said she has that issue all the time. It took an additional 30 minutes just to finally get everything.
Sherrie E. on
completely satisfied! thank you!
Elizabeth W. on
Tried to get us to take a rental without checking for/notating any damage; got attitude when I insisted on checking the rental before we left.
Brandon T. on
trailer worked perfectly for our needs. Was able to do after hours drop off which was great!
Leonard L. on
Radiator light came on as soon as I drove away. I returned and they claimed they had checked the light and there was no problem. When I insisted, they opened the hood and I saw that the antifreeze reservoir looked empty. So the man filled it with straight water until it overflowed. He went over the full line and also did not add antifreeze. He then told me the light was faulty.
NANCY B. on
Excellent customer service representatives. Helpful from my initial contact with Sherrie Ingram to my final visit for picking up my truck. It was the customer service I received that made me use this particular UHaul location, not the distance.
loretta A. on
The person there was helpful and was knowledgeable of the property. She was honest and communicated well with us. . Thank you very much to her.
Colleen C. on
Kind and friendly staff at American self storage in spring lake area NC. We dropped off trucks without any headaches and even had some furniture that wouldn't fit in new location. Well guess what they also have a thrift store and we were able to donate a recliner that just wouldn't fit. So much easier than trying to do a yard sale or anything along those lines. Great friendly people there.
FRANK JEAN B. on
The folks at this U-Haul location were awesome, and incredibly friendly and helpful.
Jeff C. on
Very friendly staff and quick service.
Roger P. on
The passenger side light on tow dolly inoperable.
Darrel B. on
None
Douglas P. on
Family-owned business, very friendly and helpful.
David T. on
Again same as the last review if this is listed as a 24 hour drop off then it should be. Not a gated area that I need to call an emergency number to get an attitude to then get into.
David T. on
This is listed as a 24 hr drop off. However, it is gated with no way in except to call the emergency number. The gentlemen seemed a bit annoyed I had called and asked if I could come back in the morning. After explaining I could not and seeing that he needed the truck he reluctantly gave me the code to enter. If it is listed as a 24 hr drop off then it should be easy to do so.
Kevin L. on
Great! Super helpful!
JASON R. on
The woman that helped was courteous and informative. I would definitely return to this location.
lisa R. on
Sherry is always so helpful. Thank you for your great customer service.
Alfredo R. on
Excellent customer service!!!
FRED K. on
Absolutely nothing. The staff was efficient and courteous. I was in and out in a flash on both pick up and drop off.
Christopher R. on
No problem at all.
ALVIN F. on
Very helpful staff
Shakeila C. on
A friendlier environment would be nice. I continuously smiled and spoke to the workers and they did not reciprocate beyond a near script.
ANDRES D. on
I drove from 1121 pine knoll sr spring lake nc 28390 to 50 starlifter st fort bragg nc 28307 twice and the charge me $82.31 + $25.00 for gas. They said that I drove 76.7 miles. How is that many miles in a small/short trip? Also I'm military and I work a lot for my money and I hate companies that take advantage of people like us. If you guys really want to improve please don't do that shit.
LEILA N. on
Very helpful folks and they wrote done all the deficiencies of the vehicle and requested full service on the truck.
RUSSELL S. on
Make sure the location has all of the packing supplies offered online, I wanted 2 items and they had neither of them.
ALI D. on
this location smelled so smoky until I held my breath until I almost passed out. also I was given a appliance dolly that had the wrong serial number...the truck had crayon marking on floor and employee was like all good and signed his name stating that....Bottom line that office needed to be re-built....however the personnel were nice....just the smoke made experience bad
ANNA H. on
N/A
Cheryl S. on
very helpful.
LINDA M. on
Everything was fine
John A. on
Very respectful
Jasmine A. on
It's was a great experience with this being my first uhaul rental!
JANIS B. on
This was the worst moving experience I have ever had. Here is a quick run down of what happened: - My equipment I reserved was not available, and I was informed the night before. Just a non-nonchalant call that I had to change all my plans. Oh yes, I was getting out of the Army the next morning. - Instead of the appliance dolly I was given the regular dolly. No biggie, it was super easy to move a giant futon by myself with that tiny dolly. - The truck broke down about 100 miles into the trip. When I called U-Haul the person on the phone suggested I turn around and drive 100 miles back to where I came from to repair it. Great suggestion. - When I drove my car to the local U-Haul repair shop I had to wait almost three hours until I could change vans. ALSO the van I changed to was right there, sitting in the parking lot, but I could not get it. This was because some manager had to call someone so something could happen so I could get an emergency switch. The process took forever. - I had to unload a full van and load another one because the first one broke down. The first one had 6k miles, so clearly there were some issues. Overall, never using U-Haul again.
WILLIAM M. on
Top notch.
FLAVIA F. on
Make sure everything is working properly
JENNIFER B. on
Wonderful! First time I called he gave me all the information I needed. A little problem with the drop-off, but as soon as I expressed my concern they called back almost immediately to fix it!
WILLIAM H. on
We would recommend this location to anyone. The personal attention and respect given to my husband and I was A+++
FLORA W. on
Very helpful staff, thank you.
Marianne N. on
Agent was nice and professional. She did her best to diffuse an unfortunate situation at my pickup location.
JESSICA L. on
I didn't like that I had to go 20 minutes out of the way to pick up and drop off the truck.
KELLY R. on
Excellent service.