Customer Reviews for American Stone Vancouver
(U-Haul Neighborhood Dealer)

186 reviews

17603 NE Union Rd   Ridgefield, WA 98642

(360) 727-6235

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 727-6235

17603 NE Union Rd
Ridgefield, WA 98642

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff were friendly and quick! I really appreciate it since were in a time crunch.

NICHOLAS C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Incredible service, clean, well maintained vehicle, easy access! I'll always recommend this location!

Frances A. 
Rating:
1.0

Advertise the price correctly online

Johnson S. 
Rating:
5.0

Everyone was very friendly and helpful. Service was fast and efficient.

IRIDIAN M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Service was good

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Nothing. Everyone at American Store was amazing!

JESSICA M. 
Rating:
3.0

The location was fine... your bullshit online system sucks and the fact that I was on hold listening to your stupid recording for 12 minutes and never getting to talk to an actual human was the last straw. I will find someone else to rent from. In fact while I was in my 12 minutes of purgatory my wife and I were discussing buying a enclosed trailer just so we don't have to deal with your crap anymore!!!

Tom L. 
Rating:
5.0

Multiple lights out on trailer.

MICHEAL T. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

DAKSH M. 
Rating:
3.0

Customer did not leave a comment.

Trevor B. 
Rating:
4.0

The trailer I rented was quite old, but it worked well and the brakes worked really well. The ramps were heavy and didn't slide as well as the newer trailers. there has to be a better rachet to use on the front wheel tie downs= very hard to get them loose when its time to unload the car, they are rusty and just hard to manage.

Brian R. 
Rating:
4.0

Comment above for both locations to consider.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

Staff was awesome, very helpful and knowledgeable.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

I was very happy and impressed with how everything went. Thanks

ROBIN BRUCE N. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY GLEN J. 
Rating:
3.0

I don't understand why we had to drive 60 miles round trip to rent a trailer that we could have rented at several closer locations. We were facing a 750 mile trip. This inconvenience was in my opinion not necessary.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Customer did not leave a comment.

Monica B. 
Rating:
4.0

Customer did not leave a comment.

TARYN W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Everyone at this location from reservations to return, were very kind and helpful. Thank you.

GLENN K. 
Rating:
5.0

Awesome service at American Stone!!

FRANCES A. 
Rating:
5.0

I reserved a 5' trailer to find out the entry is only 52” wide. What I was loading is 58”. Then I went to another uhaul lot and rented a 6 trailer checked and entry was only 57” wide. WTF?

Donald H. 
Rating:
3.0

Customer did not leave a comment.

WAYNE GARY JR G. 
Rating:
5.0

Amazing experience overall. Nick was incredibly helpful, did my reservation on the fly and was so professional and polite. The truck was clean and drove like a dream. Check in when I was done was a breeze. Everyone should use U Haul in Ridgefield at American Stone!

FRANCES A. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
5.0

Make sure any rented equipment is placed in the trucks. We rented two trucks and paid extra to rent 2 furniture dollies, 2 regular dollies, and a total of 4 dozen moving blankets. There were no dollies at all in the trucks, and less than 1 dozen moving blankets.

Susan B. 
Rating:
5.0

Make sure any items rented and paid for by your customer are placed in the moving truck prior to customer pick up. I rented two trucks and paid for 2 furniture dollies, 2 regular dollies and a total of 4 dozen moving blankets. There were no dollies, and less than a dozen moving blankets between the two trucks.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
3.0

I would like a rep to get a hold of me . I am extremely disappointed with my experience and would like to give you a opportunity to make it good

DONALD O. 
Rating:
3.0

Customer did not leave a comment.

BEKZAT Z. 
Rating:
5.0

Everything was great.

Claude N. 
Rating:
5.0

Need to mark front door location better. It's hiding behind landscaping.

Dale V. 
Rating:
5.0

The level of service and check-out/check-in process was prompt and courteous. No improvement necessary at this particular Clark County location.

BRADLEY JAMES R. 
Rating:
5.0

Customer did not leave a comment.

JACK B. 
Rating:
5.0

Great people to work with.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

SERGII T. 
Rating:
5.0

Customer did not leave a comment.

Caldin P. 
Rating:
5.0

Helpful staff. No problems with rental.

JAMES T. 
Rating:
5.0

Staff was AMAZING! Super helpful and friendly. Definitely recommend.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN CLIFFORD W. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

John was easy to work with and made the problem we caused go away. My fault completely, not his.

Jamie B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

John handled us very efficiently, he has a great manner dealing with the public, an asset to Uhaul.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Their should be a big discount for Ridgefield residents since Ridgefield is a birth place of uhaul.

IVAN V. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Guys are great to work with

DONNIE V. 
Rating:
4.0

Customer did not leave a comment.

Dean C. 
Rating:
2.0

Sterling was not great, he didn't really display any customer service skills whatsoever. When I came in, he had his feet up on the desk and just didn't seem happy to be employed. Sterling was super slow and overall he should show more respect and courtesy towards all customers. He was slightly better than the "flea-market" owner near Camas, WA and so I gave him the 2 stars instead of one, because that one was the worst.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Great customer service in person and over the phone . Truck was in mint condition

Audrey K. 
Rating:
5.0

Nothing I can think of.

Allen F. 
Rating:
3.0

Put cruise control on your long distance movers.

Blade G. 
Rating:
5.0

Customer did not leave a comment.

Marcel S. 
Rating:
4.0

Customer did not leave a comment.

Dreher R. 
Rating:
5.0

good place

RONALD P. 
Rating:
2.0

Customer did not leave a comment.

Carol A G. 
Rating:
5.0

Nice folks. Were helpful even though the computer was running slow for them.

JARED M. 
Rating:
1.0

Customer did not leave a comment.

Stacey F. 
Rating:
3.0

The car trailer we rented was not properly inspected prior to being rented to me. One of the tail lights fell off the trailer while enroute from Washington to California. Once we realized the light had fallen off and was being dragged, we had a difficult time finding a place to pull over since it was in a two line highway on the 199. We were not prepared to have to repair the trailer and had to use our shoe laces to tie it back onto the trailer. Eventually we were able to purchase duck tape to hold it on as someone had previously secured it on with insulation tape. All the screws were stripped. The staff at both locations was very pleasant, however the equipment was the issue.

evelyn L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Ivan B. 
Rating:
5.0

Customer did not leave a comment.

Cathleen M. 
Rating:
3.0

Did not have van that was reserved several days before. Delayed rental time by one hour then had to wait at least 20 minutes at the desk for someone who could find a work around. Had to use larger truck for small job. Was told this was an upgrade. They gave me the small van price but insurance and gas were more expensive for the truck. The truck got the job done but I would have preferred van for city drive. The return process was quick and easy.

James C. 
Rating:
1.0

Took over an hour each time to check out, 5 people in the back office chatting amongst themselves. Two people up front, but manager was busy circulating between customers and computers.. they were supposed to charge $19.99/day plus .29/mile to make up for time difference but they ended up charging me too much and I didn't want to wait anymore.. I have already told friends to use a different location.

Katrina S. 
Rating:
5.0

I absent mindedly reserved my truck for the wrong day, but they were able to call another rental place and found me the truck I needed. The staff was amazing and super helpful during my time crunch. They showed that they value their customers. Thank you

Joanne S. 
Rating:
5.0

Customer did not leave a comment.

maurice C. 
Rating:
5.0

They left the lot open for anyone to drop off anytime is huge benefit.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Daizee T. 
Rating:
5.0

Great help and experience! Thanks!

Renae H. 
Rating:
4.0

Customer did not leave a comment.

Noor M. 
Rating:
4.0

Location was listed as Vancouver on my contract but it is actually Ridgefield

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Cheri M. 
Rating:
5.0

The Uhaul POS system was down but staff did a good job of adapting

michael W. 
Rating:
5.0

Friendly staff ginger beard and Sterl, were fantastic! And the other guy in the corner let me borrow 4 blankets, gratis, I think I forgot to fold them, though.

Alison P. 
Rating:
3.0

I'd only recommend locations where a representative is available to help. We had a TERRIBLE experience checking in to our truck. Your online system needs to be improved. It took me 1 hour to get it all sorted out. I would never rent like this again nor would I recommend this process to anyone. You need to fix your system ASAP.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great service here! thank you guys! Scott

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

I don't remember the app telling me where to return my key. I ended up placing it in the after hours box.

Roy N. 
Rating:
5.0

Super fast and friendly service They were kind about me running late and helped me disconnect and offered to sweep trailer for me

Katheryn B. 
Rating:
4.0

Customer did not leave a comment.

MIKE A. 
No reviews have been submitted for this location.

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