Customer Reviews for American Stone Vancouver

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Stone Vancouver

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Bradley R.
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Customer did not leave a comment.

Andrea M.
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Audrey K.
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Great customer service in person and over the phone . Truck was in mint condition

Allen F.
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Nothing I can think of.

Blade G.
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Put cruise control on your long distance movers.

Marcel S.
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Customer did not leave a comment.

Dreher R.
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RONALD P.
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good place

Carol A G.
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JARED M.
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Nice folks. Were helpful even though the computer was running slow for them.

Stacey F.
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evelyn L.
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The car trailer we rented was not properly inspected prior to being rented to me. One of the tail lights fell off the trailer while enroute from Washington to California. Once we realized the light had fallen off and was being dragged, we had a difficult time finding a place to pull over since it was in a two line highway on the 199. We were not prepared to have to repair the trailer and had to use our shoe laces to tie it back onto the trailer. Eventually we were able to purchase duck tape to hold it on as someone had previously secured it on with insulation tape. All the screws were stripped. The staff at both locations was very pleasant, however the equipment was the issue.

Robert B.
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Ivan B.
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Cathleen M.
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James C.
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Did not have van that was reserved several days before. Delayed rental time by one hour then had to wait at least 20 minutes at the desk for someone who could find a work around. Had to use larger truck for small job. Was told this was an upgrade. They gave me the small van price but insurance and gas were more expensive for the truck. The truck got the job done but I would have preferred van for city drive. The return process was quick and easy.

Katrina S.
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Took over an hour each time to check out, 5 people in the back office chatting amongst themselves. Two people up front, but manager was busy circulating between customers and computers.. they were supposed to charge $19.99/day plus .29/mile to make up for time difference but they ended up charging me too much and I didn't want to wait anymore.. I have already told friends to use a different location.

Joanne S.
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I absent mindedly reserved my truck for the wrong day, but they were able to call another rental place and found me the truck I needed. The staff was amazing and super helpful during my time crunch. They showed that they value their customers. Thank you

maurice C.
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Robert R.
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They left the lot open for anyone to drop off anytime is huge benefit.

AUSTIN G.
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John C.
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Daizee T.
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Renae H.
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Great help and experience! Thanks!

Noor M.
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Bradley B.
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Location was listed as Vancouver on my contract but it is actually Ridgefield

Cheri M.
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michael W.
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The Uhaul POS system was down but staff did a good job of adapting

Alison P.
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Friendly staff ginger beard and Sterl, were fantastic! And the other guy in the corner let me borrow 4 blankets, gratis, I think I forgot to fold them, though.

Eric R.
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I'd only recommend locations where a representative is available to help. We had a TERRIBLE experience checking in to our truck. Your online system needs to be improved. It took me 1 hour to get it all sorted out. I would never rent like this again nor would I recommend this process to anyone. You need to fix your system ASAP.

Robert B.
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Scott G.
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Great service here! thank you guys! Scott

Justin B.
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Roy N.
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I don't remember the app telling me where to return my key. I ended up placing it in the after hours box.

Katheryn B.
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Super fast and friendly service They were kind about me running late and helped me disconnect and offered to sweep trailer for me

MIKE A.
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Customer did not leave a comment.

William G.
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Nothing to note, very smooth and friendly staff.

Shelby G.
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Maybe have parking directions. I wasn't immediately sure where to put the truck, but it was easy to get sorted.

Olivia R.
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John was very helpful.

Bryan T.
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Customer did not leave a comment.

Sean D.
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The site said they were open until 3, I scheduled my pickup for 2:30. When I arrived via Uber, they were closed. Their hours of operation were until 2pm posted on their door.

robynne M.
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Everything was great until I had to spend 3 hours in their dark scary lot trying to unhitch the trailer to return it. Also the ap didn't work, it couldn't collect my location, tho 'location services' were turned on on my Iphone.

Justin I.
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Steve F.
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COLIN M.
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Thomas M.
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Have them follow all Uhaul rules and procedures so customers don't end up at their destination only to find the paperwork is incorrect.

John C.
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Customer did not leave a comment.

Linda M.
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It ended up being a lot more expensive. The $29.99 plus a lot more for what?

Timothy N.
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Noor M.
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Terry P.
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Got there right at closing They helped me out anyways and where very polite

Noor M.
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Marius B.
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WESLEY K.
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Very friendly and explained everything.

Charles M.
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Everything went of without a hitch “no pun intended. The helper gave great instruction while I backed up the cat hauler trailer connected everything and made sure I know how to undo the hookup, he tested the lights and gave the thumbs up. After that the trailer was smooth to pull.

Valerie K.
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Again, super customer service! Where do you find all these super handsome customer service reps! ; )

Jamie V.
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Customer did not leave a comment.

David L.
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Ensure that the times of operation are correct when telling customers.

darla S.
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Scott B.
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very fast and friendly service.

Melvin E.
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Michael H.
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Rental return was very easy!

Michelle P.
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Toni W.
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Camille M.
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Adam D.
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KAITLIN R.
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The trailer did have holes in it. Which ruined my stuff when it rained. But that doesnt mean it was this places fault. I just didn't like how they didn't have any variety. And they didn't have the other items that uhaul usually carries for my needs. Such as a lock or boxes... The place was dusty and dingy. But it was also a place where people buy rock so that didn't help.

Elsa L.
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Considering that we had a change in plans and dropped off at a different location in a different city and state, they were very great and getting us checked in. They had never had a experience of a rental being returned to them that was not scheduled to be returned to them. Very helpful

raquel M.
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We had issues both to book it but mostly returning the truck. Not 100% satisfied with the service, surprises appearing constantly... Finally the guys fixed everything but with really bad manners.

Alex L.
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Customer did not leave a comment.

robert M.
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very friendly and helpful

Henson D.
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Customer service was excellent!!

Michael R.
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Customer did not leave a comment.

John M.
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LARRY C.
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Bob B.
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carl H.
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Very helpful and friendly staff.

Juan Carlos A.
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They wanted to charge me for a third day, today, the day I wanted to return it. Then, they couldn't run my credit card as "credit," and they wanted a PIN. If they are doing business as a Uhaul agent, they should know how to run the transaction on the POS machine...

Jack B.
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Customer did not leave a comment.

Steven L.
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I used a car trailer. Everything worked out OK. Excellent customer service at the front desk as well as hook-up and return.

Shane T.
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This site was great!

Justin B.
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Nothing. THANKS

leslie K.
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I have used U-Haul several times, this place "rocks"-haha. Will definitely come back when we need a truck. Jazmyn was great, an awesome representative!

hilaire L.
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Customer did not leave a comment.

Daniel H.
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David L.
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Friendly and helpful!

jackie S.
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Excellent service

jacqueline S.
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Excellent Service. Very friendly and efficient. They really made the experience stress free!!

earnie L.
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I was a half hour late on the return of the hand truck I had rented. So I was changed another days rent $10.00. So maybe the time i return a trailer, truck or hand truck a half hour early l could get my $10.00 back. Not a satisfied customer.

Mike H.
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Customer did not leave a comment.

chris E.
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Just dropped off truck

Thomas J.
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Customer did not leave a comment.

Kenneth R.
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samantha W.
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ShawnMaria N.
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I would like a further discussion regarding the entire process of booking my reservation, how it was duplicated and changed, and to credit the lady who was able to help fix everything in this very stressful time of moving.

Gary R.
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Customer did not leave a comment.

Steven E.
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Mark F.
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Really friendly and very quick

Robert N.
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Nick was very knowledgeable and friendly

Luis C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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