Exceptionally attentive and friendly customer service.
KEVIN E
Customer Reviews for American Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it sounds like its normal to not have jacks on the trailers however, it would be a nice addition! staff was great and easy to work with. Thanks!
ERIN PCustomer service at this location was excellent. I would use this location again. Very friendly staff.
DAVID MThe lady running the business that day was very nice and knowledgeable.
STEPHEN RThis location always has the best availability in the area. Never an issue for a last minute reservation.
Michael FThe cab was messy
MARY CPossibly demonstrate how to use the equipment.
ALAN CEverything was great and everyone was very friendly and helpful.
JUSTEN PTruck was ready and all rented equipment was inside. Quick return also.
Cynthia CThe employee was really nice and helpful
deonna hI have rented trucks from this location several times. Always excellent customer service and very friendly. The trucks are always clean and good to go. Very convenient location!
JENNIFER HWell run, organized, efficient.
BRADLEY HRobin was very friendly and helpful. Thank you for a pleasant experience.
SCOTT MQuick and efficient
KAREN EWe were very happy with the American Storage Manager. Even tho we had to go to Hudson to pu the truck, the manager gave us a good discount for our inconvenience going to Hudson for truck pick up.
Douglas CAll was good! I recommend!
Greg BCheck out to make sure all outlets work so no one load a truck then find out they don't have trailer lights
GILBERT AThere was a container of rotten food under the seat we found, very gross. Besides that, everything was great.
Carrie MThe gentleman helped me hook up the trailer and was very nice. He had a few people in line, but everything went smooth and quick.
Patrick RMy original pickup location was a mile down the road. I placed my reservation well in advance of when I needed the equipment. The day before I received a phone call stating my equipment wasn't available and that I'd have to go elsewhere. A mile down the road to a different location was not inconvenient, however, the time change of 2+ hours later due to difference in opening times was. Furthermore I would have thought someone from the original location could have gone the mile and moved the equipment to my original reservation location and not inconvenienced me.
DANIEL RThis was my first time renting in Adrian, MI and Bill/Robin were so awesome (via phone and In-person). I will definitely go back since my son has 2 more years in college here. I usually rent a mini van just so I can move my son in or out of the campus and now I can rent a smaller vehicle, rent the U-Haul for a few hours (way cheaper) and save money! U-Haul in Adrian is great ... Mahalo Nui Loa from the 808 (Hawaii).
Sherylann K24/7 Truck Share is an awesome app. No contact and availability for after hours.
Brian TVery helpful friendly owner. Fast and efficient. Very helpful and explained everything so we could understand.
Sherri MClean up the property
Leah HGet the cameras working. We returned the truck at 6:14 ish in the evening it was not due back until 7. We were not told to check in on app since we did not do it the time before just 2 weeks earlier. We were charged an extra 31.00 when we called and she said she drove through at around 7. If she had she would have seen the truck there. Then when pushed she said she may be wrong on time. My husband ask was it 6 or 6:10 because if so the truck wouldn't have been there since we brought it back around 6:14ish. We had rented a truck 2 weeks before that and was told since it was going to be after they closed just put keys in the orange box. and it showed being returned on time and we used no app. So just feel like we were being accused of not telling the truth and felt like the excuses the person at that branch was not being honest with us. I'm sure you have GPS or something on the truck if it was looked at you could see the truck we rented was back way before the time it was supposed to be. We even have the gas receipt that is time stamped before returning the truck
JOHN MWorker was rude
Kai PCall this UHALL location. Don,t use uhall web site!
TERRANCE LStaffing; 1 male, 1 female was exceptional & professional to my needs, my 15' truck is the late model , you can't go wrong w these guys, Thank you
rich rAbsolutely nothing needed to make it better!! Great customer service!!! I’ve already recommended this location to a neighbor!!
Danielle HI could no have been happier with the care we were given and the truck we used was spotless. Thank you and we will use you again.
ANNE DVery good Customer Service!!
MAX GThank you for your help and great service. This location doesn't need any improvements.
paula bVery friendly and accommodating
jody mAwesome staff in Adrian!
Michael LEverything from check out to check in was smooth and easy.
Steve JI had to remind the staff that I purchased an appliance dolly rental. Truck had faulty drivers side windshield wiper, which almost caused an accident. Truck displayed “Check fuel inlet” throughout the duration of the trip, despite working with the chat team on the U-Haul app.
Evan PDo not over charge for mileage. I was so excited that I only drove the 25 miles I estimated I would. Then you charged me for 26 miles…… not ok. Even if it was only a dollar. Completely soured my whole experience. Sad to treat a loyal customer this way.
MICHAEL WBILL did a great job with the trailer connection to my vehicle. He was prompt, eager to get me on my way and answered all my questions. Tnks Bill ... great service!
ED APlace was closed in the middle of the morning 10:00 to be exact.
Vincente PI was robbed over charged and despite the 143.00 added to my bill for collision damage insurance that was supposed to cover any "dents" damage I was charged over 3000 for damage as described a small dent, to replace a tail gait or a small dent on fender to replace fender. I was charged per day rather than the 28 days which would have been the cheapest rate and according to U-Haul they guaranteed the cheapest rate...and because they showed up and I had to remove my items I now owe storage for someones property being cluttered with my property i now have no way to move its stuck and a tow bill i didn't ask for. Plus it was drove away. Horrible experience nightmarish
larry cMake check in easier and faster for God's sake I was renting a TRAILER NOT the hope diamond... I'm over 60 with a12 thousand dollar vehicle -- do i REALLY NEED 2 or 3 contact people REALLY DRIVER LICENSE AND INSURANCE should be enough geez
GEORGE EBetter check in experience and proper inspection with me on site.
Benjamin HWe didn't get the TV moving box we paid for when we made the reservation, the upper area of the truck we rented leaked water. It looked like it had been previously tapped inside to try to fix an old issue, but everything on the upper storage area was wet when we made it to our destination.
Brandy DSuper
Dean KWas a bit disappointed that I put I need a furniture dolly and they didn't have one. I was offered a hand truck. But that didn't work for what I needed. I had to go buy my own for my move. But the person who took care of me was awesome and friendly. Even with me stresses about the dolly.
Debra SNothing. Most easiest UHaul drop off around.
Daniel SThe district manger was very rude to me after I asked him to waive some of the fee due to the inconvenience. I found marijuana in the truck. He was very unprofessional and talking over me. I would never use U-Haul again. I’ve never had this problem with Penske in Adrian.
Taneka LThe office was great. Went above and beyond. The truck was horrible though. Cargo door took 2 of us to close and latch. Opening it was just as difficult. Vehicle wouldn't go into park all the way.
Dawn M