I thought it was very unfair that we just recently paid for June and moved out a few days later and didn't get any money refunded back. Other storage units refund what ever you don't use.. The unit we had was Never cleaned out before we rented it . After we got everything out my wife swept it out clean.
WAYNE T | Overall ExperienceCustomer Reviews for American Storage, Llc
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience with staff and facility
Mike D | Overall ExperienceMeridee is an excellent customer service representative - efficient, responsive and friendly. We had a unit for 9 years - storing our winter household items instead of transporting them from NY each year. There was never a problem accessing the facility and our unit was always secure.
Elizabeth M | Overall ExperienceI had a wonderful experience here. It served its purpose well!
Danielle F | Overall ExperienceMeridee is the BEST!
Michael D | Overall ExperienceMeridee has run that facility for many years so well. I would recommend the storage unit to anyone and everyone. It is very secure and I a good location. I stored my stuff their for more then 7 years. Moving out of state is why I moved out. Thank you for all you have done Meridee!
Kellie F | Overall ExperienceLove Merridee not sure of her name spelling she is so helpful and nice. Thank you
Laurie S | Overall ExperienceFantastic service always. I couldn't speak more highly.
JUSTIN B | Overall ExperienceIf I ever need another storage I will come back to you guys.
Sylvia F | Overall ExperienceMeridee / staff – do a tremendous job with the facility.
Sadiq R | Overall ExperienceWe loved meeting Meridee and her adorable pups! We had a unit for a shorter period of time than we were expecting but, I will likely return one day! Great customer service, clean units, little to no bugs. Overall great place and the prices won't hurt you too much either! For its location, this is the best storage facility around.
Chandice G | Overall ExperienceGreat Manager and price!
Mark P | Overall ExperienceMeredie was great! Very much recommend this storage facility.
CarolAnn H | Overall ExperienceThe gal in the front office is the best. She went above and beyond for us repeatedly. We will be back in the future if needed. Thanks Troy
TROY C | Overall ExperienceMy whole experience was so smooth. Very friendly staff who were so helpful and fast with getting things taken care of. Really good value and a great location.
Brooke M | Overall ExperienceFriendly staff on hand to take care of all your needs.
Mark O | Overall ExperienceHad this unit for several years .. love merridee in the office , she's always friendly n personable, never had any issues. Thanks for keeping our belongings safe...
Laura E | Overall ExperienceThis storage place was amazing! Definitely recommend to anyone needing storage. The staff was so friendly and accommodating.
KIAH A | Overall ExperienceMeridee was always so nice and helpful. As we're the other people who helped me.
Rosalynn C | Overall ExperienceMeradee is great to work with very professional and helpful. Clean units that feel very safe. Thank you once again for a great experience renting a storage unit.
Lisa P | Overall ExperienceWas absolutely kind and genuine. I loved the way management took the time to help in every way they can. When we had a bad snow storm come through, merridee was very helpful as she drove me get to my Storage Unit at the very bottom. I most definitely will rent from this place again.
Kimberly M | Overall ExperienceWe used this facility for over 20 years, first with a large space, then when we moved out of town, to a smaller temporary space. Always well pleased with the care and concern of the staff. Highly recommend this storage facility.
J T | Overall ExperienceMeridee Smith was so good to us and very professional. She did a great job communicating with us and making sure that everything was taken care of and we had everything we needed for a successful storage experience. Thank you Meridee and American Self Storage for taking great care of us. We'll be sure to spread the word.
Christopher D | Overall ExperienceThe office lady is super friendly and helpful.
Melanie O | Overall ExperienceThe office staff is unmatched! They are friendly, helpful and kind and made this experience seamless. I would definitely use them again in the future if I have storage needs!
Bethany A | Overall ExperienceLoved my experience working with this location. I would recommend this storage facility to ALL!! I wish I hadn't moved so far from the facility because i am miserable at my new storage place. I would have been willing to drive the 45 minutes each way if I would have known how awful my new storage would be because I always had such amazing customer service when I dealt with Meridee. The rates were very good and her service was outstanding. Should have just kept storage there.
STEPHANIE R | Overall ExperienceFull marks, 10 out of 10. Would recommend. The manager is very nice and the facility was well maintained.
Robert S | Overall ExperienceMeridee went out of her way to help us. She went above and beyond. I can not say enough but good things. I will recommend the facility to everyone!!!!
Suzy D | Overall ExperienceI have rented here before and everything was great, this time everything was great until I moved out of my unit last week, and my whole unit was mice infested, we found 3 dead mice, and so much mouse poop in all of my boxes, on my furniture, everything was just covered it mouse droppings! I had to have all my furniture cleaned, and many of my boxes were just ruined that I had to just throw everything in them away. And what I was able to save we had to unpack everything in the garage and then wash everything by hand before bringing it into my brand new house. So I would have to say that this was not a good experience, because of how much time I’ve had to spend after getting everything out, and how much money I had to spend to clean up everything, and all the items I had to throw away. I feel like they should definitely stay up on the mice problem, and nobody should have to deal with what I did.
Heidi B | Overall ExperienceAll what I can say, is that you have a nice place for storage, very clean, and safe, the manager is very nice and friendly thank you!!
Jorge S | Overall ExperienceGreat Service, easy in, easy out.
Daniel D | Overall ExperienceThis was the best experience I've ever had with a storage facility. Maradee was amazing to work with. She was always courteous, professional and very easy to deal with. She made everything so much eas
JULIE A | Overall ExperienceGreat place and convenient
cory F | Overall ExperienceThe property manager was always happy and very nice to work with.
BRIAN S | Overall ExperienceGreat staff and reasonable prices! They got me in quickly.
SANDY O | Overall ExperienceStaff is very excellent and went out of their way to help me move out and waive late fees when my card was stolen. Very good experience with them!
gary c | Overall ExperienceGreat storage facility, clean and easy access to units.
CLAUDIA L | Overall ExperienceVery clean and the staff was great!
Maria P | Overall ExperienceThe driveway was too bumpy. I have gone there several times during office hours with them being gone.
Adrian S | Overall ExperienceGreat service, friendly.
Carmelita C | Overall ExperienceReally great staff, so helpful and friendly! The unit was exactly what we needed.
Kailey C | Overall ExperienceThe office lady is so cheerful and helpful. The facility always feels very secure and well maintained.
Karla S | Overall ExperienceVery understanding staff
Pa N | Overall Experience