Easy check in by phone and everything was a smooth process.
Kevin K
Customer Reviews for American Storage Old Railroad
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were no personnel at the drop off location
CHARLES NThey gave me a very old truck, the equipment and pads that I ordered was not in the truck. I was very disappointed.
Nicole HExcellent rating due to being very secure and well maintained. Appears the gravel roads are refurbished annually, and weeds are eliminated routinely.
Robert C | Overall ExperienceIt would have been better if when renting to ensure what and how, the pickup of the vehicle would be taking place. I didn't know about the lock or all the pictures needed for rental or rental return.
Donald HI called for instructions. The agent was very helpful and patient.
Salvatore DIt was an empty muddy lot.
Charles LIf I ever rent anything it will not be from U-Haul. Your app is worthless! With the help of my wife on the phone talking to a U-Haul tech rep and me attempting to pickup a truck using your app it took over 1 hour! And the same thing happened when I went to return the truck. The app would kept dropping out and I had 5G cell service with full reception. So it wasn't my phone! And first of all, U-Haul sent me to a location that's 13 miles from my home to pickup a vehicle when there is a location that is only 6 miles away. That's utterly stupid! The only thing that was a positive is the truck was clean and ready to go. Fix your app if you want more positive replies.
Bobby BIt was a remote lot for drop offs. Lot was gravel and mud. Luckily I had the U-Haul app on my smart phone that allowed me to complete my return.
Brian M