Customer Reviews for American Store & Lock #4

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Store & Lock #4

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Theodore N. on

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Reserved an appliance dolly and 20 moving blankets and they were not in the truck when I picked it up after hours.

Andrew W. on

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Crystal P. on

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The reservation process was seamless. But when I arrived to pick up the vehicle I had to submit my information, credit card, Drivers Licence picture etc. once again.The clerk had difficulty sending a link to my phone & had to call an off duty manager. I would have thought the computer would have saved this info & pick up should have been easy. It took me 30 minutes to get keys. Then the clerk threatened to cancel my pick up & send me away because I was frustrated with the process. He just kept saying that this was the way they do things. Not good customer service.

Kristopher C. on

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The lady that helped me was very thoughtful and sweet. She anticipated my needs and considered things just in case the online check in had any problems. She really knew what she was doing.

Larry F. on

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Sales agent was very kind and informative. A great location and experience from top to bottom.

Chris K. on

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Keisha L. on

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shila B. on

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Thank you so much for helping me this morning, I will never forget it. God bless you!,

susan C. on

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$14,00 for insurance, and $7.00 rental tax, is to high. I only moved a full size bed, within 10mi, and returned it 2 hrs later,if that!! I feel I was way overcharged for the short time I rented the truck. I was only expecting like $43.00 or so. Thank you, Susan

Kurt F. on

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Very pleased, thanks!

Helen D. on

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Adora is the nicest and kindest associate at U-Haul on Monroe Rd. I can not remember the man's name that helped me returning the truck, however he is nice too. In a busy town like Charlotte, this office had the feel of a welcoming small town!

Kenneth P. on

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Miss Adora was very sweet and helpful. The truck was clean and worked well.

Crystal R. on

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The receptionist was so nice , I had a great experience

William P. on

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Wonderful customer service! This location has fresh coffee or tea available. Nice touch.

Jennifer D. on

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Yunmin T. on

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Very good service.

Tandi B. on

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Rachel A. on

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Friendly and helpful staff. Everything was ready to go when we arrived to pick up the truck. Would definitely use again and recommend to friends and family.

Eliana G. on

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bree R. on

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MARIO C. on

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This was my 3rd rental at this location and (as always) it was exceptional and easy. Thanks!

Ricco M. on

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Charlotte A. on

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Lovely lady took very good care of us.

MARIO C. on

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Great service, thanks!

Katya R. on

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Manuel F. on

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Johnie A. on

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Donna H. on

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Mahkamel T. on

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Erika H. on

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Ms. Adora blessed me with more than exceptional service, she blessed me with valuable information during my time of transition. I am forever in gratitude for her helpful action, engaging conversation and moving expertise. If you're moving and need a mindset motivation, ask for Ms Adora!

James C. on

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Store representative needed significant persuasion to provide customer service.

Elizabeth B. on

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michael M. on

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Preordered 12 moving pads....not available in stock

Susan W. on

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Paid $10 more since I booked my UHaul online and they wouldn't give me the lower price. Was told by the receptionist that I couldn't pick up the UHaul earlier, despite it just sitting in the parking lot all morning. Was given a hassle regarding pick up time. Will NEVER rent from them again.

Yolanda B. on

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Jamal W. on

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I am extremely upset that I was charged for insurance when I specifically requested none. I also had a hold on my credit card for a different amount that was stated on the invoice. No one could figure out why the different charges occurred.

Dennis H. on

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terri A. on

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It was a fast check in had truck waiting and fantastic service. I would highly recommend them and I also used there NEED HELP MOVING..I used Swift Service Men, LLC and they were GREAT Fast, Courteous, Knew what they were doing. Definitely Recommend Them. And you get a credit back from UHaul.

Marlo J. on

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Michael S. on

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David B. on

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Nothing. The staff was friendly, experienced and very professional.

SHAWANDA A. on

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Keep the smiles coming! Great customer service!

SUK G. on

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Kimberly S S. on

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The lovely lady behind the counter was exceptional. She was a gem!

Maksim S. on

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The cab area smelled like an ashtray and passenger side mirror was lose or something had to keep adjusting it so I can see.

Tameica C. on

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Gary C. on

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The woman in the office was very nice and helpful and we greatly appreciate her assistance.

Gerald O. on

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My paperwork failed to show my $100.00 cash deposit over the rental fee's but MS Adora found the paper work that showed i had indeed made that deposit when getting the truck and her deposit that day showed it as well..she is very honest and I appreciate that very much. she said Uhaul will mail me a check for the return Deposit...Thank you Adora..Jerry

James B. on

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Tin D. on

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Very friendly service

Yancey H. on

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Great service!

Delee M. on

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We had an excellent experience. Check in was quick and easy and the vendor did a wonderful job of explaining the contract and the mileage usage.

Marie W. on

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Adora was very friendly, helpful and professional. She is an excellent representative for the company. I will definitely call again for future truck rental needs and will send friends her way!

Shayla P. on

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Staff was excellent and it was so quick and convenient. We now plan to use the location again in the next few weeks and have already recruited two new customers for you! Thanks so much!!!

Jeremy T. on

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After dropping off the ten foot box truck, and dolly (tow) I get a call not even 20 minutes from a guy there who I couldn't understand, demanding that I return there, pick up the truck and trailer, ( mind you, this is at a " uhaul" center) and go across town to drop it off at another location' when there was indeed a uhaul truck there, really? Called the uhaul pick up location in Wilmington, they contacted Charllotte and had it taken care of, this other guy at the drop off location should be fired or removed from there, not professional, not curtious, not kind, not a shred of decency.

CRAIG M. on

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Gina G. on

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Nothing! Adora gave me the best customer service and is very personable. I had a very pleasant stress free experience. Highly recommended. Thank you.

roy L. on

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STEPHEN M. on

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There is another U-Haul more convenient to me but would rather deal with Adora.....she's the best!

JOANNE D. on

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Adora was the name of the person who helped me. She was not knowledgeable and her customer service skills were terrible. Wouldn't give me corporate number and refused to give me a storage unit. American Store and lock lost out on business because of this woman.

Donna P. on

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great experience,, very helpful staff!

NOEL M. on

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MARIO C. on

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Rebekah S. on

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Robert G. on

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Andrew M. on

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DONALD Y. on

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Joseph H. on

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Nothing

John R. on

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Andrea H. on

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Great service! Polite, caring, and patient. You don't see that much in our busy, rushed world.

Victor C. on

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Everything was perfect, the attention and kindness of the staff is amazing, specially Adora. I will definitely keep using this service in the future.

PAMELA A. on

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I was very stressed about my move and staff here took the time to be extra reassuring and helpful. It meant so much, and I have told everyone about it,

John C. on

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Miss Adora was wonderful and made the whole experience perfect.

Juan W. on

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JUST OUTSTANDING!

Eugene S. on

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Adora was awesome and very helpful. God bless her v

Darthalee A. on

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JACQUE N. on

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We had a great experience with the staff, who were very accommodating, and with the equipment. We would definitely recommend this location to others and will use it again ourselves. Thanks so much!!

DWIGHT D. on

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DWIGHT D. on

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Ashby G. on

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Johann S. on

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Bad experience, I rented a van for 3 hrs , used for 9 miles but I put more gas than I used and the person in charge refused to give the refund. I could hold it for the 24 hrs that I rented it for but I did not...also the payment was in hold for one more week....there was only one van available and nothin biger than that....overall Bad experience.

RHONDA R. on

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The manager that helped us was very helpful and kind. An asset to your company!!

Jennifer L. on

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Nothing everyone took great care of us!

CHRISTOPHER T. on

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The staff was very friendly and excellent. Called to make sure we were going to pick up our reservation. Greeted us warmly when we arrived. Excellent customer service. Will recommend then location to friends and will rent from them again. Great experience.

DIANA B. on

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Matthews S. on

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I had a great experience. Everyone was polite, fast, and friendly. They even offered me bottles water! A+++

MICHAEL O. on

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Adora assisted me with the booking / return of the rental UHaul truck for my move. She was excellent to deal with and I would use this facility again in the future.

RAUL A. on

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The cargo van that we rented was dirty. This was pointed out to the location employee at time of pickup. When the van was returned today the employee on duty wanted to charge us for returning the van dirty. This was not a pleasant experience!

ROBERT W. on

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First and foremost, the van that I rented was very clean and ran good. The van ran smooth, the tires were inflated correctly, the engine sounded great and the size of the van was huge - I was able to fit everything I wanted and more! But that is where the good news ended. With that being said, I was immediately dissatisfied with the customer service I received when I called to inquire about truck rentals. When I arrived to the rental location I inquired about the pricing of my rental (to see if they quote was accurate) it seemed that I was speaking a different language! The employees were beating around the bush and would not giving me a straight answer (I don't know if this is because they did not know, or if they were worried I would go elsewhere because of the misquote). That dissatisfaction was then compounded when I was informed that they would not price match what Budget Truck Rental was offering, or at least come close. I was quoted a price on the rental on the phone, when I viewed the charge that was placed on my credit card the price was over $100.00 higher (actually around $140.00) than what I was quoted initially. When I called back after I saw the charge on my credit card I was once again greeted with a terrible attitude and even worse customer service. Furthermore, I was told that the van had 1/2 tank of gas and was told to return it at the same level or I would be charged extra (which is very understandable); except when I got in the van it was between 1/4 - 3/8 full (no where close to 1/2 tank that I was told). I was pressured into paying extra for the insurance by the person "helping" me, although I called my local insurance agent before I arrived to U haul and he informed me that I was covered through my personal insurance, but when I arrived I was told by the U haul employee that was impossible. I worked in customer service for years with the Marriott, I know how important it is to the success of a business and I pride myself on my customer service. I have learned in my professional career that it does not matter how good your product is; if you have terrible customer service then your company will not last. I don't know if this was an isolated incident or if U haul is going down hill as a company but I have rented from U haul many times in the past and continued to be a "valued" customer, but I am afraid that after this, I will not be using U haul again. Needless to say, the rude employees along with the lies and terrible service made this the last time I use U haul.

Kurt K. on

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Comment: If you call this facility, make sure you ask for Adora. Adora is the customer service representative that I worked with. I am not sure who else works at the facility, however, if I had to rent a Uhaul van again I would make sure she is the one who gets my van and paperwork together. She had my van and the key waiting the minute I showed up. All I had to do was initial and sign the paperwork and I was on the road immediately. Thanks for the great service Uhaul! Kurt

Michelle B. on

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CYNTHIA N. on

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Superb customer service.

GERARD M. on

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MATTHEW D. on

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The attendant made me park the vehicle and carry all of the rental items inside because she had "workman's comp." after telling me they usually do not accept box trucks, only vans and pick-ups. This facility is scarcely a U-Haul facility.

JACK I. on

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This was the worst experience at any store selling anything ever!!! Truck was not available, tried to work with her to get a van but don't charge us miles since we have to double the trips. She could not give us an answer about anything. She called the area manager and he refused to get on the phone with us. Truck shows up. Took her an 1.5 hours to check us out. I am not kidding. Had to scan my card at least 6 times. Will never go back.

DIANA W. on

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Excellent service!!

ARMANDO V. on

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Kerry B. on

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DAWN B. on

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Offering free mileage would be a nice perk for under 50 miles locally. Thanks.

MELISSA B. on

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