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ian i
Customer Reviews for American Tire & Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Service
ian iNothing
MICHAEL KThe guys at American Tire are the greatest and the best. 100% reliable.
Andrew PGreat Customer Service, Great Truck - ready as promised
ian iThe Guys at American Tire are the best! I wouldn't go anywhere else, ever. Always the greatest.
Andrew PExcellent service
ALLEN Hnull
Ruth Wnull
MAREK SExcellent as Always
ian iAmazing and helpful
Jimmy EOverall great experience only problem with the truck was it was idoling odly when in drive and fully stopped on the breaks only happened a couple of times but its an older one so its understandable
robert bNone at this time
malcom lOverall great experience only problem with the truck was it was idoling odly when in drive and fully stopped on the breaks only happened a couple of times but its an older one so its understandable
ROBERT BExcellent as Always
KENNETH CAbout a month ago, I rented the exact same size truck, drove to the same location, and had the exact amount of miles. No changes. This rental was an identical and was told the price increase of ~15%. I felt that this was totally unfair. I could see 5% because of all the economic unsettlement but $118 for the exact same rental is price gouging. Steve however did give me a newer truck and had a better working brake system. My last rental the truck had 116,000 miles and the brakes were subpar, making it a possible hazard.
GAIL KNone at this time
malcom lExcellent service
ALLEN HAmazing and helpful
Jimmy EFantastic service!
ALLEN HThank you for your service highly recommend!
KEISHA DExcellent service!
ALLEN HRepresentative was helpful and courteous. Accommodating and flexible, we would highly recommend for service. Thank you for a stress free experience!
MARIANNE WThere was some kind of black suit on the floor of the truck. It got on the bottom of all the boxes. It was A mess. All the people that help throughout this trip though from U-Haul were right on the mark though..
TERRI FMy drop off location changed without a phone call. I received an email saying “as we discussed…the new location is…”. There was no discussion. The original location in Whitehouse Station was very rude. Everything worked out - but that was not a good customer experience.
BRYAN HOur only comment is that the brakes were so -so, too soft and needed to be pumped at times. Truck has ~ 104,000 miles on it so it's a bit beat up for the price we paid.
DEAN KThey always work with our schedule - very accommodating.
KENNETH CIt was a smooth and easy process. All of my questions were answered. The truck was ready when I arrived. The individuals that assisted me were professions and friendly to work with. I would use them again in a heartbeat!
Dave HMr. Tim made the pick up and return very easy. Thank you!
John LGreat service as always.
RAUL DKeep the same energy
YORZETTE RTim and all the guys at American Tire Hillsborough are the very best. Honest, reliable, everything ready to go when they said it would be. Wouldn't go anywhere else but to these guys!
ANDREW PChris your tow truck driver was a huge help. Thanks Chris
ISAAC RNo place to park. What I thought was $19.95 for an hour or two van rental under 20 miles (no additional insurance) turned out to be $48 on my card with no warning until the transaction was completed (an email sent a half hour after I left the location. Not upfront with pricing at all.
BARBARA DAmerican Tire & Auto is the best U-Haul location and service I have ever had. These guys are amazing. Everything is on time, ready to go, and in excellent condition. Knowledgeable, honest, accommodating. Wouldn’t go anywhere else! 5-Stars!!!
ANDREW PBest Rental Center - Best Customer Service
KENNETH CGreat service- Steve was great thank you!
Nia HProbably have public Wifi to help with the self checkout process when you’re closed
David MUhaul is easy to schedule, easy to extend drop off. The price is always right
KYLE OEasy process. Friendly helpful team
STEVEN DMy pickup location was changed to a farther destination when the one-way wasn’t available. I wasn’t notified and once at this location it was too far to backtrack to the other location. So I had to rent round trip and pay way more mileage than expected. Not a reflection of this location, it was not great overall uhaul experience.
GREGORY SAlways Accommodating - Excellent Equipment - Clean and Ready
GERARDO VStaff is always very professional and helpful
Mehmet CVery pleasant and professional. They quickly acknowledged me when I arrived and presented my options for the rental. Easy to do business with. Drop off was also very easy.
STEVEN VExcellent service and equipment as usual
KENNETH CThe pickup and equipment experience was very good. The catch is that they added a $25 insurance-fee (that I don't remember adding on to the original order) and then there is also a ~$15 tax. So if you are thinking that its just a $20 rental, be sure to consider these add-ons.
PRASAD JGreat place to rent from
KENNETH CVery Accomodating
KENNETH CVery professional and helpful staff.
Mehmet CSystem was down when I tried to pick up rental, but the rep worked through it
BETH MSteve Kulisz at American Tire & Auto Service in Hillsborough, NJ is excellent. He is always helpful and is the reason that I rent from U-Haul. They carry a good inventory of U-Haul trucks and trailers, and they keep everything in good working order. The new quick connect on the 5 X 8 closed trailer is really nice, and the built in ramp/door is a great idea. FIVE STARS, Highly Recommended.
GLENN AGreat service
Mahesh DMy reps were outstanding great customer service. I will recommend this location to everyone.
AKIM Kwhere i had specified it was self service - no people
JOSEPH EMade to wait for 20 minutes while the person in store, maybe the boss of the place was on the phone. Had to wait until some other person turned up, he was helpful.
Cresswell DThey're the Best!
Ian IThey were extremely patient and helpful to first time towing helping explain everything and made our trip extremely smooth.
ANDREW M