I will never go to this location again. I was overly charged for an extra couple of hours on the u haul. I don't recommend this place to no one.
KATRINA P
Customer Reviews for American Veterans Restorations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was easy to find, but there was limited parking for equipment. There was no one that I could speak to. The location is car restoration shop therefore was not very clean or inviting.
MIREYA KLove using the uhaul app. It makes moving a lot easier
William EHe gave me the wrong truck it was very difficult
Lawanda DWould have to take photos three times in app the complete. Nobody was there so can’t rate the personnel at last one Second place was a very univiting
Hunter BHe said we had a full tank of gas it was only halfway full and we paid for a dolly and we didn’t receive one
RYAN SNothing
BRETT WExcelente atención
Maria PJust dropped off there during closed hours - didn’t meet anyone - place a bit rough
WILLIAM TNothing. Very easy and nice transaction
NEIL DGreat service nd good equipment
Vince PThe only thing is I didn’t get no receipt to know how many miles I went not even a text
Michelle MMuy buen servicio y muy amable la persona
Eric RAgain my truck was not ready. It got moved to a different location. When I got there to pick it up the location is not even open on a saturday. 2 hours later I had to drive 30min to get a truck at a 3rd location. This is the second time in 3 week that you did this to me.
Allan BThe worst possible experience I have ever had with a company
Bryant JDirt lot, no marked spaces. had I known where I was staying there was a UHaul location next to my hotel, Aloft in Pooler. Your UHaul app was the most frustrating issue of the move. Let me take the picture at a lower resolution. It took so long to send photos, two attempts, that my phone died. Also, if there are no personnel present/after hours, how can I rate them. Hello, McFly! If the radios sound like crap, don't bother buying them.
ROBERT RDon't charge me for unnecessary charges
Natasha Mmy reservation was changed. the equipment I ordered was not in the vehicle.
Kenneth WIt's a shop
ROBERT PThe equipment has too many damages and needs to be replaced taken out of service.
Waltien MLocation not an issue. Owner of location friendly and helpful. But Uhaul did not provide a dolly, despite my having reserved one weeks ago. This is the 2nd time Uhaul has reserved me a dolly and not provided one. I had the rental fee removed each time, but that still does not make up for the incredible inconvenience of having to find another large dolly locally. How am I supposed to move a washer/ dryer and a truckful of furniture without one? I had to drive an additional 30 miles (adding to my mileage rate) and pay $30 to rent one from Home Depot.
Brian BNice guy but the lot looks like a junkyard and is located out in an industrial wasteland
JOSH BThis location has excellent service for consumers.
Misty BThere was an hour wait to leave with truck due to a system issue on U-Haul's end. I called customer service at U-Haul for assistance to dispatch truck and was greeted by typical rude customer service individual. I called scheduler at the 866-993-2119 phone number the day before scheduled P/U to confirm appointment. The P/u location was moved to nearly an hour out of my way at the last minute. The woman scheduling was extradentary rude and could not be bothered with my call and quickly transferred me to customer service. Customer service was very polite but not able to help with my issue of new location. I WILL NEVER RENT FROM UHAUL AGAIN. Rude customer service is unacceptable!!
Charles wVery convenient for where I was.
Randall SNot rip people off and quote one rate then charge another rate. I won't ever use U-haul again. Crooks
Ted HStrap was broken on auto transport. Employee at pickup location mentioned that he flagged it with U-Haul and it was supposed to have been replaced. He had a spare strap so I swapped it out myself.
Christopher SUhaul is usually extremely streamlined and efficient. Vehicle had so many insurance claim stickers on it. These vehicles should be for local use only not long distance moves.
John MGood customer service
charlene GNo place to drop. Just jam-packed.
JEFFREY HIt took over TWO hours to pick up the truck because the system kept crashing. The owner made it seem as it was an easy system and would have no problem even though he was not going to be there on site. It was an ABSOLUTE NIGHTMARE.
Manuel JVery nice people to do business with.
EDWIN KVince was very helpful and friendly. The site however was unpaved and muddy. I would recommend Vince but I can't recommend the site.
francis dThe van was dirty inside. It had an alert on the dashboard that the tire pressure was low. And the side mirrors were shaking. We only drove it ten miles, so it was fine. But if I needed it for a long trip, I would have returned it.
Zulema FGentleman who helped me out (he was restoring his 66 Caprice) was super friendly and helpful.
brian kIt’s a car shop with cars and car parts everywhere. There is no office just a big nasty open garage with a desk thrown in. When I reserved my uhaul it gives you options to use other equipment. They had NONE of it. The 26ft truck was parked to the side where I had to climb up and over a steep hill to even get to it. It barely had gas in it. When I returned it I possible left something in the cab of the truck however I couldn’t call them because the number listed does not go through. Honestly I should of gotten a smaller uhaul from a different place instead of wanting the biggest and going to the crappiest place.
Madison SVery helpful and cooperative.
Vince Pit was 4am alone in a sketchy part of town.
Denise RThe location looks like a junk yard! The representative was good.
CHRISTOPHER SVery pleasant visit with owner of establishment at drop off.
MASON MIt was like going in to a scrapyard. Still the person helping us was friendly and helpfull.
nils lWhy was I charger $83 and some change for a pick up truck that I only used for 17 hours? Not to mention the $22 of gas I put in it. Over $100 for this service that I didn't even have a full day of using. I thought it was $19.95? It says it even on the side of the truck. Can I please get some of my money back?
Kathryn GIf the location didn't have U-Haul equipment in the area, I wouldn't have known it was a U-Haul drop off location.
Eric Bvery helpful
David SVery friendly & fast!
Jerome BThe first place I reserved in Savannah Georgia off of Main Street was where I was supposed to pick up the U-Haul truck and trailer, but there was no one there. The time that was listed for my pick up time was during a period when no one was scheduled to be there. They were supposed to be there at 3 PM and still no one showed up. I contacted the U-Haul representative and they directed me to the second location. The individual there was very knowledgeable and professional and assisting me in every possible way to make sure I was set up for success.
John HWaited and entire weekend to try and charge me extra for an uhaul!
SHAQUANA BHe should print out receipts so that the customer can see the charges. I was charged 299.50 not $239.9
Romon BNice man, very helpful in making sure my trailer was set up safely.
Kathy MApp and email sent conflicting instructions on the actual pick up location
Philippe AThe owner /manger is a really nice and professional guy. I have used this location several times and the service was always the same .. GREAT!
GEORGETTE Dgood job
Artis MAs I mentioned in my comment upon returning the rental yesterday, the shell on the dolly was severed & spewing black soot all over the floor & required extra time & effort to clean up….looking for reimbursement
John BNo problem with the pick up location but practically the whole time it was uncertain if the equipment would be available and if so, which terminal. I didn't realize with previous experience with UHAUL that your customer service is the worst I have seen. Very few exceptions where anyone accepted responsibility and went out of their way. Talk about the telephone and wait times! Minimum 5 minutes. Not a good experience for the most part
Janis GGreat Professionals!!!!!!!!!!!!
Corey COutstanding customer service!
Nathan LThe uhaul app for returns doesn’t work. Pictures wouldn’t upload to do a after hour return.
Anthony A