Customer Reviews for Americar & Truck Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Americar & Truck Sales

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Daniel G. on

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When we were dropping off the truck my wife spotted the boss of the place was leaving she went to stop him to talk to him about what we were doing and he just drove off. Extremely unprofessional and disrespectful.

John L. on

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Everything was smooth! These guys were very easy to work with. Entire process was a pleasure.

Benny S. on

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Steven C. on

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The truck worked well but the cabin smelled like someone smoked a carton of cigarettes with the windows up. I had the windows cracked open the whole time driving because I thought I was going to vomit. This is coming from an ex-smoker who smoked in his car and I never smelled a car like that before.

Jeffrey G. on

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Robert H. on

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Super nice people at Ameri-Car!!! Very Helpful, Thanks to Brian & Bob

Chris H. on

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Nothing

Charles A. on

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Len G. on

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Douglas P. on

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Adrian C. on

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John T. on

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Donna C. on

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Apparently your previously arranged location pick off and drop off sites are not set in stone. I had to go out of my way to pick up and drop off, causing extra miles that I was charged for. I would not recommend using again.

Stewart H. on

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Jules P. on

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Jules P. on

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IT was time consuming to drop off the equipment and the person could not resolve all the costs & issues.

Michael R. on

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You need to put a "foot " on the trailer. I have a bad back and could not heave the trailer off the hitch. A crank foot like most othr trailers would have made the job easier and safer.

KATRINA D. on

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rob R. on

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These guys were very accommodating

Giovanni G. on

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When we picked up the trailer they had no idea what they were doing. Took 4 people to attach it and then they had issues with getting the brake lights to work.

alex P. on

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Steven V. on

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Karen C. on

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Jeffrey L. on

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Marlon P. on

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ashley A. on

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John F. on

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Starlin K. on

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I will never recommend U-Haul to anyone the company to which I dropped the truck off that I was told to a day early was closed I dropped the key in the Dropbox on Monday I got a call from U-Haul themselves telling me that the truck was unaccounted for when it was sitting in that Lot 2 days after the truck was dropped off that company called me and told me that they were going to charge my account because there was not enough gas in the vehicle when I know that there was because I stopped at the gas station before I dropped it off I told him you will not charge me again to have a supervisor contact me nobody called me back in 2 and 1/2 Weeks Later I was charged again when I called your company in order to file a complaint I was rudely hung up on nobody called me back to follow up nobody has and I'm going on another week I will not recommend U-Haul for anybody

laurie M. on

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When making a reservation at one site to pick up the truck then finding out last minute you have to go to another location to pick it up because there isn't a truck available for you. The first location quoted a price of 89 cents a mile then after having to drive farther for the truck they told us it would be 1.19 a mile. Was very satisfied with the truck but not how they book the reservations. It's like they overbook and hope someone has a truck available!!

Paul D. on

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Curtis J. on

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JOHN W. on

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Americar in Haskell N.J was very helpful and the service was great.Thanks Brian and Bob.

Kevin T. on

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I didn't appreciate that the location was changed from where I had scheduled my pick up. I was sent an E mail, at 7:32 PM the night before telling me there was a change to the pick up location. I was not given the name of the vendor and had trouble finding the vendor. the street was very busy and the addresses were not very visible.

Graham S. on

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Matthew D. on

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Probably another truck or two at this location

JIMMY C. on

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Joseph N. on

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Not make changes to pick up time and location multiple times. Self checkout was used and pretty neat.

Grace R. on

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Thomas S. on

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Thomas V. on

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william M. on

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Brian T. on

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I was not made aware that there were weekend rates. Pricing was not clearly noted. I would have made arrangements to use the vehicle during the week to save money. Instead I ended up spending over $300.00. Very frustrating considering this is the holiday season where every penny counts.

Joseph R. on

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Leo J. on

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HOLLY W. on

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JOSEPH V. on

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We were so impressed with this location. We received fast, friendly service and the truck was very clean. I would recommend this location to all!

Jim S. on

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Good customer service. The owner was very helpful.

Glenn C. on

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I'll be perfectly frank, I was pissed at Uhaul for making me drive 30miles to pick up the trailer to drive 30miles back to my house to loaded it up. I burned a quarter tank of gas, and it caused me hours additional travel time because I didn't get to leave before the traffic going to Boston. I was, and I guess I still am pissed about it, but what choice did I have?? I was told that it would be available in my area... Dover/Mine Hill, NJ - 30miles away is NOT in my area!! I think that UHaul should refund me the cost of a 1/4 tank of gas and may me whole for my time. That would be the right thing to do. And this bull-crap about preferred location... let's be a little more transparent when the reservation is made. OK? The staff at the Haskell location was helpful.

Jacek C. on

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Peter H. on

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brian L. on

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I wanted to let you know my entire experience. I was told many things and all were false. I called to confirm my truck, not knowing my location could change, and had a women talk to me over the phone only to yell at me for not knowing this policy and eventually hang up on me. So I called back and had a lovely woman talk with me. She helped me out with the location and price per mile. She was very kind and told me that because the place was closed on Sunday that I needed to pick it up Saturday. I explained my situation and she said it would be okay to pick up the truck at 9:30 am Saturday and I could keep it until 5-6 pm Sunday for only a one day charge. Simply because the location change. After having this conversation I went to pick up the truck only to be charged 2 days for the truck anyway... I have never dealt with a company that has lied or not been on the same page with one another before in my life. I would never recommend this company to anyone EVER. I feel the need to explain this simple because my quote (118) and my cost almost (200) are so far apart it is sickening. I was also told I would get 50 free miles but that didn't apply as well. I will be calling to dispute this charge/price. Very dissatisfied Customer, Brian Leslie

Shawn G. on

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Rick S. on

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Mileage is very expensive. A rent a car and van has unlimited miles. For a van or pickup truck your policy needs to change and charge like $50 instead of $19.95 or at least make a 2nd option. Option #1 keep it as is and Option #2 if it's far away like mine 80 miles round trip make it more economical for competition purposes at $50 unlimited miles as an example Rick Scire Ringwood,NJ

Cristine P. on

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My boyfriend n I dealt with John who was very pleasant n accommodating to us n our needs n was super friendly n helpful..truck wasn't so bad either...lol but he made the transaction effortless n really was helpful any which way he could...I'd definitely recommend him n ur trucks!

Thomas V. on

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Kerry K. on

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JAY C. on

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Great attitude & service - would happily use again AND recommend to family & friends as well. THNX! Jay

BobbyJoe M. on

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stay as you are

DELLAPI M. on

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Guy G. on

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Michael M. on

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Great people and very helpful. Thanks Ameri-Car

MONICA C. on

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The place i got the trailer from was GREAT and the guy was very nice . But uhaul kept calling me saying I didn't return the trailer to only find out they never updated their information. I would go back to this dealership , but not rent a uhaul

Kevin B. on

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DOUGLAS C. on

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They were very helpful in getting me hooked up and on my way. Would use them again.

JARED N. on

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I was told how much the bill was going to be and was never given a physical receipt for the total cost. The email confirmations did not provide cost estimates either, making me wonder what my credit card was going to be charged,

HOWARD F. on

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It was very difficult with the online reservation system. Instead of the pickup location we requested in town we were assigned a bigger truck at a location 45 minutes away

OLIVIER D. on

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GLENN C. on

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Kevin B. on

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After showing him my invoice and dealing with him for about 10 mins I realized it wasn't his fault the other guy over charged me for this mishap of missing pads..if you ordered pads make sure you get them from the 1st guy..

Brenda W. on

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Joseph Q. on

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Unzip did not notify the local dealer of the rental. The confirmation should come from the local dealer.

JAIME T. on

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Peter S. on

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Over and above service. Best in area.

EDWARD V. on

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Ameri-car & Truck Sales, the location where I turned my rental in, could not have been nicer and more helpful in correcting the poor service that I had from the renting agency. They were, at great effort on their part, able to correct both a major mileage error that emanated from the original renting site. They were also able to note the fuel discrepency by the same agency when shown the fuel bill I incurred because a tank that was reported as 5/8ths full was, in fact, virtually empty. They were able to use the mileage traveled and the truck's fuel mileage average to clearly prove the indicated mileage on the contract was wrong. As I said, these two gentlemen went way above and beyond to help me and were able to correct what was clearly a difficult set of problems. I would NOT hesitate to do business with or refer this facility, Amer-icar & Truck Sales (A U-Haul Neighborhood Dealer) to anyone. I hope that U-Haul properly recognizes BOTH Bob and Gregg for their superb customer services. If it weren't for them I would NEVER do business with U-Haul again.

IVON B. on

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MICHAEL M. on

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Nothing Person Very Helpful

KELLY M. on

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Mark P. on

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CURTIS B. on

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Christian Z. on

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WERNLI S. on

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The gentleman who handled this rental was very helpful and efficient. I will definitely use Americar again when I need a U-Haul because of him. The truck was clean and in excellent condition.

HATIMA O. on

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Kerry D. on

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Robert M. on

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CHAZ C. on

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Hakim M. on

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Thomas V. on

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Jacek G. on

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KATHRYN G. on

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PETER H. on

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John D. on

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Marisa P. on

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THOMAS H. on

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MITCHELL A. on

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FRAN I. on

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Clean up the office.

Kelly M. on

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Dario P. on

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Fred B. on

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Kyuha Y. on

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CHRISTINE P. on

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