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coy d
Customer Reviews for Ames State Inspection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner was very helpful to provide the trailer I was needing and couldn’t find at other locations. I appreciated their effort.
MARK HNothing, everything was good.
RUTH MThe first female that helped me was very patient and very nice, but I had to reschedule because I didn't have a safety pin and an adapter for the trailer plug. I came back a few days later and the lady that helped was very unprofessional and rude. She didn't say a word to me when I showed up, not even hello or good morning or anything. I said hello and she ignored me and was wearing headphones. After she hooked up the trailer I was checking the license plate number like the U-haul email told me to do and I also double checked the connections. While doing that she finally said something to me but it was very condescending and rude. It was like I was wasting her time and she just wanted to get out of there. In fact, she drove out behind me when I left. She was very inpatient and rude. She said something like "You're ready to go" but very rudely, not in a nice or professional manner. I'll never use that location again and I definitely won't be recommending that place to anyone else.
Thomas MMake sure the brakes on the truck work well. Warn that the location is difficult to find and it doesn’t look like a uhaul location. It took forever to get things done. The truck rode like a stage coach not sure it had shocks. Truck was only half full of gas.
Barbara M* stop charging excessive fees. * don’t rent unmaintained equipment NO A/C
Ronald RTrailer was clean but smelled heavily of perfumed cleaner. Brand new tire had a knot in it. Owner is extremely rude. Called me the day I was picking up the trailer to chew me out and threatened to cancel my reservation because I was 1 hr past my requested pickup time. I tried to call to inform them I was going to be late but no one answered the phone. BTW the phone # on my reservation and on Google is a disconnected number. I'm surprised they are still in business. Also when I called Uhaul to make my reservation, I told the reservationist I was in Dayton and wanted something as close to Dayton as possible and certainly didn't want to go to Ames. They sent me to Ames anyway despite the fact they had over a month to get a trailer in Dayton
Anna BI know it's impossible to keep all the tree limbs, leaves, pecans out of trailer that's park under said tree, but when a customer ask about the trash in the trailer - very unprofessional to tell 70 yr old customer to "just clean it out". Very unprofessional to tell any customer "you need to hurry and leave my property", because customer is filling in the blanks on the app, and taking pictures of trash in trailer and making sure lights work, trailer chains install correctly, etc.
Frank DThe u-haul representative was very helpful and polite and was a joy working with that person.
Robert IVery good and friendly staff
AJAY PNothing to report. The service was excellent!!
Joseph HThe location did not have appliance dolly or furniture roller dolly and we were not notified in advance and was not advised until we arrived at the location at 8 am the day of the reservation. This was a huge inconvenience for us and it'd been nice to know in advance.
Carlos HDisappointed. I felt like I was going to get robed
Sanil PGreat customer service. Friendly staff.
Erica SVery businesslike and very respectful
Georgia LLocation was excellent, no concerns or complaints
Genashae WThey are so rude and don’t what to help you at this location
Derek CThis was the worst experience I’ve ever had with uhaul I called the customer service number to notify them of the problem I was having it was cat hair all throughout cab I didn’t have any thing good to say 3233339667
Erwin LThey are the best place ever! Great service
Kathy AThe equipment is stored apart from the check in location. The check in location needs a better sign to guide customers there.
Wade DVery friendly and accommodating staff!
Sophia ANothing needs to be improved. I was very satisfied with them. She was very friendly, helpful and smiled. That means a lot. I would definitely rent there again and highly recommend to my friends and family.
Cheryle EThey were very unprofessional and it took two hours to get my uhaul truck. They did not know what they were doing. The supervisor was cussing constantly and was involved in an accident with one of there uhaul trailers and was causing a big scene and cops had to be called. I do not reccomend this place to anyone. My overall experience was horrible!!!!
Brandy SVery respectful and made sure that I was satisfied as a customer.
Jacqueline cMrs. Cole went above and beyond to accommadate me. She was more than willing to answer all of my questions and to find the best price for what I needed. She greeted me as soon as I arrived with a pleasant personality. I will defititely use this location again.
marvie cEverything was perfect. The truck was clean and ready to go when I arrived. Definitely will be using this location for my future rentals. Thank you!
BARBARA LYou whole process is horrible. Our truck was not at our specified location. We had to travel 30 miles from original location, which made us unable to get all the furniture needed to move since the truck was 2 hours late. You app is horrible. If you look at the picture the gas tank had no gas when we picked it up, I did not see the location to put on your horrible app for the gas. Had to wait for 30 minutes for a verification call. By the way. The website did not work for check in. The app did not work for check out. UHAUL SUCKS. CHARGED ME OVER $100 for gas because of your horrible technology. Oh and waiting 30 minutes for a rep to answer your calls twice.
Amy S