They wanted to add a $79.00 fee that was not legal. The main center that we reserved at told us the extra fee that they requested was not to be paid. Upon return they never mentioned the fee again. They struggled with the whole check in with the app on their end. They sent the information for drop off to HMAIL NOT GMAIL.All the while the gentleman complained about UHaul's software, claiming he had a Technical education and he could see the flaws, in part blaming a lack of ability to give me any paperwork other than the reservation. They had no printer and he was using his cell phone. They kept making us wait while they rang up customers in their convenience store. We felt the trucks are just a side hustle to exploit, and extort mire money from people. Insulting us by hustling extra money. I felt so bad fir the people who don't know better and paid it. We patiently waited while it came to my inbox. Thanked them and finally git the truck. We have rented many UHauls over 4 decades, this was a first. Mike the manager was shocked at the added fee and he apologized and said if they refused us to call him. We had one of the worst drives ever as we were worried that we would be charged erroneous fees for the rental.
Raymond M
Customer Reviews for Anas Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ana was very helpful in getting the job done. Very cooperative in having the right equipment for me. Had everything ready to go when I arrived.
RICHARD BTank was given to me on empty. Roaches covering uhaul. Uhaul wouldn’t go above 50mph without beeping. Was charged multiple random charges after I gave it back an hour and 30 minutes early with at least 1/3-1/4 of a tank. I want a refund.
Sydney SI am using a pixel 6a (android). The app was telling me that location services was not permitted even after I had permitted it. After I messed with this for a while, I called and waited on hold for almost 30 mins before someone answered and helped me to do the process online. This guy was aware of the location service bug and said it was only for some androids. That's totally unacceptable and has to be fixed. Wasted an hour of time I needed to be moving and ruined my schedule.
Calen GI will absolutely not ever rent from this location again, and depending on U-Hauls response to my problem may not rent from U-Haul again. While it may not seem like much ($8.08) it’s the intentional deception and falsifying of information to gain a few dollars that steers me in another direction. It’s not a mistake, it’s sleight of hand with the hope of that their hands in my pocket won’t be felt. Definitely not worth it. Very bad business.
Nancy DNothing. They were friendly and informative.
Lynn DThe lady handling UHaul was very friendly and helpful
stephen gMy reservation was changed from the location I selected. When arriving, the trailer was connected when it was requested to pick the trailer up at a later time. The truck was less than a 1/2 tank, the person did not provide instructions on how to hook up the car to the trailer or instructions on the vehicle. The station was in an unsafe place. Once I loaded the truck I went to the requested location, who had the vehicle we requested and the trailer. They were nice enough to load the car and secure it to the trailer, review the vehicle and the explain how to unload at the destination.
Don FEverything always go smoothly at Anas Sunoco. Fast, and friendly. And the hot food is very tasty. Keep up the good work.
Richard RFix back door
Charles SVery friendly representative.
Eduardo RUhaul app was not working great. Had to call Uhaul for help. Poor gentleman on the phone helped e for 50 minutes!! He was kind and patient.
Kimberly FThey barely spoke English so communication was difficult. They took the keys and didn’t offer to inspect the vehicle or give me any documentation on the vehicle drop off. I just crossed my fingers and hoped that everything would be okay.
Leigh MAnna is always pleasant, and professional.
Richard RRecomendado 100%, Anna es una excelente persona muy profesional y muy sociable. Muchas gracias por su excelente trato hacia mi y mi esposo.
Gema NFast and friendly. And good food.
Richard RFast, friendly, and dependable. Good food, great people.
Richard RIt's always fast, and easy at Ana's Sunoco. And good tasty food to go.
Richard RVehicle was damaged. Other than that it was good, but expensive.
Israel VThe transactions always go very smoothly. Fast,and friendly.
Richard RHaving the U-Haul service at a station is very convenient. The owner /Manager ( Anna ) Is a wonderful person who provides excellent customer service. Thanks for all the help.
Richard RThe Manager / owner of this service station ( Ana ) is a hard working, excellent professional business woman. She is a smart, delightful person who gets the job done correctly; the first time. And She cares about her many loyal customers. Not only does Anas Sunoco provide all the products of a gas station, plus the U HAUL service, they also sell hot meals to dozens of blue collar workers and students in the neighborhood. Keep up the good work.
Ricahrd RAna made a stressful day go smoothly.
RICHARD RGreat customer service
RICKY Klocation is sketchy. uhaul was given to me with a HUGE dent in the passenger side door panel going into the bed and it was dirty and oily
Elizabeth PThe service was excellent, but needs an obvious sign in the truck parking lot pointing to the store. It's just a little confusing where to go. Not a big deal, but the sign would help.
Mark CAna was awesome. Even got lunch! YUM!
Gerald BWas happy to fill the gas tank right there
Christopher RThe truck had a dent in the side where it had been hit, oil light were on.
horace dFound someone who can take the trail off and can put the trailer on I had to pay a man $5 to take it off because the owners would not take it off they said they couldn't
Glenda GPerson behind counter would not check me out and did not provide me with any documentation that I dropped off the truck. Too lazy to provide customer service of any kind.
michael mVery nice people. Well maintained and well run location.
Jacob MTruck should have a maintenance a routine maintenance monthly
Rebecca dFast, convenient, friendly staff, equipment ready to go! Nicely done!!
Richard BI was over charged for the unit. I picked it up 4:30 p.m. and returned it around 9:a.m. I went about 10 blocks total counting picking up and returning the unit that morning. Noone inspected the unit upon pick up it was done over the phone, my first disappointment( no real customer service.) The same upon drop off. Long and short of it. I think I was over charged over $60.00 was charged to me for the cheapest truck your company has. I think this location should be looked at closer for their ethics and business practices.
Valarie GOriginal location we went to get truck from did not have it (although it was “reserved“) because the person before us had not yet returned with the truck..when we talked to the man at the register, he didn’t tell us what was happening, just called to see where that person was and started calling other locations to see if they had a truck…we were on a tight time schedule trying to get somewhere before they closed and this made it extremely difficult and frustrating, not to mention stressful.
Haylee WThe equipment was clean inside but the ride was poor and noisy. It drifted all over the road. Needed an alignment. Very hard to steer.
OSCAR SThe charge my account twice took $200 when it was suppose to be only $98
Marie DReservation told me to drop off at this location the worker told me I needed to take it to a store 31 minutes away that there was no room. The trailer was already unloaded... the worker called his supervisor... she told me to bring it to the other store as well... because there was no room.... I told her it was already unloaded... she spoke back with the worker they began speaking in different language and laughing then told me it was ok to leave it there.
Joshua SThis was the best U-Haul experience I’ve ever had. Thank you so much for being very professional, and very easy to pick up and drop off the vehicle. Everyone was very friendly and swift with getting me exactly what I wanted
Valerie HThere was NO SEAT BELT for the passenger side. Vehicle smelt like cigarettes. The owners of station were very friendly and easy to deal with. Very pleasant.
Pedro PPulled up, was in a terrible shipping container with dogs and a poor managed lot. Had no idea if they had a correct truck and trailer for my move. I had to get multiple reservations and drive around taking up 4 hours of my morning before moving.
Justin PGreat experience and customer service 👍👍
vernon pMake sure all the equipment booked on a reservation are available when customer pick up rental
Carlos BThis is a gas station and it is very unorganized. The owner is not on site so you have to make phone calls and wait around for someone to service you. I also should be receiving a refund as I only used the uhaul for 2 hours and less mileage then I expected.
Crystal FThis location has an excellent kitchen and menu inside. It was so nice to be able to get off the road after unloaded the truck and grab a delicious meal here.
Xavier BTruck was dirty, in cab and back, passenger seatbelt broken unusable and customer service unprofessional, uncaring and sucky!!!!
Anthony TWonderful people!
CHRISTOPHER BThe lady renting trucks behind the fish stick counter inside the gas station is not qualified, charges absorbent fees that uhaul will say are wrong but can’t stop her, she calls and charges your card daily, threatening and not helpful.
Jamie WGreat service at Tampa Sunoco location
Michael AEveryone is very laid-back and made things very simple and easy for me to drop off the trailer.
Derek bThe truck bed was full of construction sand which got all over the items I was transporting. Additionally, the checkout process was complicated because the manager was offsite, and wanted to do it over text message. She was understanding when I refused to send her photos of my DL via text message license, but that should not be an acceptable process.
Ronald PThe lady who checked us in was very pleasant. The drop-off experience was very quick and easy.
Andrew WCargo area was dirty. At a minimum required vacuuming. Staff at location was Super! Very accommodating.
Gilbert MAll good.
Ronald MI had to add two Quarts of oil and the tank was not full like the sales person told me but no worries the truck ran great and was a phenomenal machine
Christopher JBest uhaul service I experienced, very much recommend this neighborhood U-Haul company.
Ezequiel PFriendly and responsive agent.
Jose RI love the place and the convenience of fill up the gas thank on the spot before I return the truck. Great service provided by Ana.
Luis SThe alignment was off, so the truck pulled hard to one side.
Bongjoo KTruck was in worse shape then the photos provided. Truck needed oil, had previous damage. I don’t like that only one person who worked the gas station was also the only person who could check me in/out. I had to wait for other customers to check out getting things from the gas station. Just not an ideal location/situation.
Jace HThat hidden minimum mileage charge is BS!🤬
David W