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HEATHER C
Customer Reviews for Anchor Logistics And Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager invoiced me with high mileage since the vehicle was picked up, and charged me an extra $55 for returning the vehicle at 1:30 AM when I had been given the option to return it at 2:00 PM. She didn't honor the reservation I made through the app, and then it turns out I hadn't picked up the reservation. I assume she makes another contract for her commission, but she doesn't give me a copy of the contract either.
CHARLES AClean the vehicle, add water to the windshield wiper. Honor your posted hours of operation. Assist customers that cannot process through the app.
THOMAS AVery friendly and knowledgeable front desk service.
JOHN MTerrible hours, they close at 12pm. Unfriendly, dismissive staff.
GILBERT WExcellent
JESUS MI rented from U-Haul before. I didn’t like this location. The people running the place were not transparent. They did not show what charges I was going to get. Or the amount of the deposit they were going to take for the rental. They acted like they were doing me a favor. There is no parking to leave your car. Is an issue. The place looks like a jail. I never been to haul that had bars at the window were they assist you. I will not be going back and Iwill tell people not to go there.
MARTHA RTry to optimize your app. When you try to return or start your rental truck, you have only one chance to make photos and put the mileage, if something goes wrong, you can’t repeat from the same place
Volodymyr SThe mobile app is a mess. It took nearly 45 minutes to try and complete the return process and Im a software developer so I know my way around software, I can only imagine what other people must go through. The location where I picked up/delivered the truck had VERY LITTLE lighting which made the process of taking picture very difficult plus their location for parking the truck is not optimal since they place the truck just across the street from a duplex parking lot and expect you to back into a very tight spot.
Yaniv CI got charged extra for fuel although I returned the unit with more fuel compared to when I got the equipment
ERNEST PI had a lot of trouble with the app. Online said the location was open on Sunday. It was not. Then I did not know what to do with the padlock after I got the key. Then when I called I was transferred several times. The app did not let me upload pictures. When I finally talked to someone they just say “it looks like it is dispatched”. So I drive away but I was not sure everything was correct. Drop off was a similar experience. The app UI needs to be a little more clearly and less cluttered with information.
Michael WNew clean vehicle. Would much rather pick up a vehicle with a full tank and return full. It is sometimes difficult to estimate the amount of fuel you will be using and then end up buying more than you need. Extremely pleasant and nice people to deal with at Anchor. The rental was very easy to take care of and drop off..
MARK CThe only thing I was surprised about, that you closed on Saturday at 11AM
CEES PFirst of all. Someone stole my first reservation and actually used my booked equipment on their name and even got the bill with my name. Then the location charged “early fee” for $20 which was never disclosed and I got the equipment at 11am and returned it at 6pm. I was booking for 24h. I feel scammed twice and will never ever use the u-haul again. The person from the office was rude and not helpful.
OLEG BSvcs continues to Stay at the Top of the Scales with the Customer SVC & the Equipment that's provided by the COMPANY!!!! JOB WELL DONE..HIGHLY RECOMMENDED TO FRIENDS!!
WILLIAM HThanks for a wonderful service 🙏❓
FRITZ AEverything was done with excellence!!!!!! No complaints here !!!
FELICIA REverything went great except we couldn’t get the ramp to slide down so we had to lift everything by hand even though we also rented a dolly.
Katrina GHave more workers.
MELISSA MAll personnel I dealt with were courteous and knowledgeable. Very nice experiance.
BETSY UTruck barely moved. Had an engine light one. Spar plugs were due to be changed long ago. They had many vehicles on the lot but we were given the one with mechanical issues.
ANASTASIYA ZWe had to change our reservation on a Sunday and were not able to reserve a furniture dolly.
Fabian GGood service
CESAR BThe Manager is very professional and helpful, the young lady at the front didn’t catch her name due to me being mind spaced, was very respectful every time I walked in there and was willing to help.
Ruth CThe movers Pablo and Ricky were excellent help. Both were courteous, professional and efficient at their job. The ladies at the U haul pickup site were also courteous, professional and efficient at their job. Great experience. Thank you.
ANGEL PTrash location. Over charged for missing/damaged items. Over charged for “not checking” in. Overcharged for not cleaning up although only blankets left inside. Not to mention the lady at the front was rude at the time of checkout.
EDWIGE JGood
FERMIN TExcellent service
Raul VMuy buena atención y solución de inmediata
Francelith RThe office personnel was very rude. They lied about how much gas was in truck at return. They also lied about the back of truck being dirty resulting in $143 of fuel and cleaning charges. Thankfully I had pictures of gas and a clean tru k to dispute charges. I use this location 3-5 yearly. I will not be returning to this location and I will be disputing charges with my cc company
James MThe main issue with this branch is customer parking. There’s no parking
FADY LThanks for your services . You are the best company
CESAR BTruck drove horribly . Check engine light kept coming on and off. A/c worked when it wanted too
william nA/c not working for moment And put braker the truck have vibrating
Diego RBetter hours of operation
Mark AGreat service support from Ivona. Very clean truck and equipment. Highly recommended.
Davor SGood
Landy DThere is no return information at this location, my rental was not close out until Monday morning and it was return the same Saturday April 6 that it was rented. There was no sign that stated to do return online. The location opened on Sundays from 9-12pm and did not close my rental out until Monday April 8th and it was rented on April 6. Now they want to charge me and additional $124 for Sunday and Monday.
Jeanice JA new team is needed the are fraud and trying to pocket money by changing for items that were not in the vehicle. Next time I will go to a UHaul location and not a side partner too much of the back and fourth for no reason. Scamers work at this location use a pre paid card or a credit card not your bank card they will try and get more money than the service covers when they know that the equipment was never in the vehicle.
KAMARIA GKeep up the Great Customer Service that those Good People are doing Over THERE!!!
WILLIAM DThanks you for your attention and great service
Juan ZI explained that I received the truck dirty and anyway they deducted $10 from my account. I don't understand if I even left it with enough gasoline.
Yexcenia gThe woman that took care of me when I arrived was fabulous! Very knowledgeable and thorough. An asset to the location and the company.
Joseph CGreat staff, clean car.
Pavel SApp return system NEEDS TO BE IMPROVED
Mario GLocation was closed when I came, even after UHAUL rep confirmed some one will be in the office. Not all requested equipment was in the truck, but I was charged for all the missing items. NOT RECOMMENDED
david eLoved the whole experience. This is my favorite location
DOUGLAS SGive the customer a receipt after they return the truck. I never received one through my email.
Rosland STHE LEFT LIGHT NOT WORKING THE KEY VEHICLE STARTING SOMETIMES STALLS
Isaac MAwesome people.
Peter HRented here many times and it has always been great
Michael PEverything was perfect Great customer and service Highly recommended
Marlon CNo furniture pads on site. I had reserved 12 for the order, was told they had none. Was moving wood furniture that ended up getting scratched.
Dean CNice customer service!
Yennifer DFriendly and helpful
Aizaak A