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Nicholas F
Customer Reviews for Anco Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend solely because it's convenient. Other than convenience it isn't what it is advertised. I have my own car insurance...but even though I declined the extra coverage, they charge me for it anyway ...every time. I don't understand why it's an option if I'm going to get charged regardless. The trucks are advertised for $20 per day. But $1.99 per mile( which is crazy considering i have to fill the tank back up also), extra coverage and fees. So for a 24-hour rental and driving 80 miles I was charged $180 . That may not seem like a lot but when the impression is a $20 rental that's a huge gap.
Lyndi DChanged my pickup location farther away from where i need to go, then changed the drop off location midday as im driving the truck which again is further away. It’s all a gimmick to put more miles on the truck and get charged for it. Not to mention i lost $60 worth of fuel in your truck. when i got the truck it had under half a tank, i filled it not wanting to run out of fuel but it ended up only using an 1/8 of a tank. So i returned your truck with 3/4 more of gas than when i received it.
Matthew DI would recommend solely because it's convenient. Other than convenience it isn't what it is advertised. I have my own car insurance...but even though I declined the extra coverage, they charge me for it anyway ...every time. I don't understand why it's an option if I'm going to get charged regardless. The trucks are advertised for $20 per day. But $1.99 per mile( which is crazy considering i have to fill the tank back up also), extra coverage and fees. So for a 24-hour rental and driving 80 miles I was charged $180 . That may not seem like a lot but when the impression is a $20 rental that's a huge gap.
LYNDI DVery good service. Gentleman was extremely helpful and polite
ERSKINE FI was charged a $250 damage fee for absolutely no reason at all. The truck was returned in the same condition that I received it in. Furthermore there was no information given about the type of damage they're claiming that I caused.
JAMES TPerfect
ROY SBusy congested parking lot
FRANCIS OAll good!
NICHOLAS Anull
CEDRIC Snull
Jessica Dnull
CARRIE Jnull
STEPHEN WVery easy move. The van was easy to drive and clean.
DREW GJimmy was the best!
KELLY Wnull
Tom MJimmy was the best!
KELLY WVery easy move. The van was easy to drive and clean.
DREW GI rented a u-haul for a one way move. Upon returning the vehicle I was told all was good. I later saw a charge for $61.47 saying I exceeded my mileage allotment and didn't return the truck with as much gas as I received it. Both are lies and I have a picture to prove the milage I received the truck and gas at the time of pick-up. Telling the u-haul team at the drop off location, they didn't care. It's now on me to dispute a transaction and call corporate because their team can't count. Pathetic.
Joseph MThe Ace Hardware store associated with Uhaul is wonderful. Super friendly. I like supporting locally owned businesses.
NANCY ZGreat service from start to finish. Everything was ready for us when we picked the van up and closeout was equally as efficient.
CRAIG RPerfect
ROY SThe windows were dirty it smelled of cigarettes the interior was filthy.
CHARLES MGreat staff
Joseph MNot a thing. Very pleased!
EUGENE EAs soon as I came in, I was asked how I could be helped and they called someone over to aid me with the u haul process. They were thorough and explained everything to me well. They were patient as they took their time to go through everything and answer any questions. When I got back I was met with the same amazing customer service and was giving a friendly walkthrough of the review of the uhaul truck and it went along nicely. Definitely my goto for u-haul services in the area.
CHRISTOPHER DPerfect
ROY SA perfect experience.
ROY SPerfect drop off location.
Mark EA very nice location, professional staff. Thanks!
ROBERT WPerfect as is
ROY Snothing
JOSEPH PGreat service
JOHN GAnco hardware rep was excellent and made the whole process easy from start to finish. Highly recommend this as your rental location
Stephen BThe cargo van smelled like stale beer and cigarettes. It was filthy. Previous experience with this location has not been like that. I was afraid to leave my purse open in fear something would crawl into my bag. It was gross 🤢. The young lady that helped me was wonderful. So there was one bright light in the experience.
PATRICE BFast and friendly. Amazing service. 5 stars
ADAM HStaff were very helpful.
KATHY MPerfect
ROY SI would have appreciated some help to know how much gas per mile the truck uses. I overfilled by about $50.
Judy KVery friendly and efficient staff
Michael MNo improvement necessary at this location.
KEVIN Mprovide the MPG of the Van or size of the gas tank to allow the customer to estimate if a full tank of gas will do it on a one way trip. A hot spot would be great also. Other than that it was great
ROBERT BAll good
Joseph PProvide a brief overview of the vehicle's basic operating features to ensure the customer is familiar with things like the gas type, how to lock/unlock doors, lights/wipers/mirrors, etc.
ROBERT AVery easy check out and in. Extremely nice people to deal with. Especially the young lady Saturday morning when I dropped off the vehicle.
ANDREW MRenting from them in the past and they are always friendly and great to work with!
Kenneth MExcellent customer service
John MNot a thing
Karen SThey were quick and efficient. They were easy to deal with. Had no complaints about the whole experience.
WILLIAM BAnna, an Anco ACE employee, took care of us at rental pick up. She was professional, and explained the paperwork perfectly. She also offered savings pavkages, which we appreciated. I’ll return here to rent again.
Toni VI feel everything and everyone was perfect.
Charles GGreat help, 3 people out to unhook. All very nice
Steven S