Customer Reviews for Anderson Island General Store LLC
(U-Haul Neighborhood Dealer)

107 reviews

10202 Eckenstam Johnson Rd   Anderson Island, WA 98303

(253) 358-2338

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(253) 358-2338

10202 Eckenstam Johnson Rd
Anderson Island, WA 98303

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people and ready to help.

LEWIS D. 
Rating:
5.0

Customer did not leave a comment.

LEWIS D. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Friendly, helpful staff!

Robert G. 
Rating:
4.0

The truck was clean but smelled strange inside the cab.

Ted N. 
Rating:
4.0

Customer did not leave a comment.

NICOLE LORET G. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
3.0

I will never use uhaul again I would burn everything I own first nothing against the individual locations the company as a whole seriously dropped the ball in a HUGE way they cost us lost wages extra expenses Huge amounts of stress and frustration to have them treat us like we were in the wrong

Glenn L. 
Rating:
5.0

Excellent services for the island

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

bob I. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Your website system takes to long to process..

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Convenient and cost-effective service

Jim S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

bob I. 
Rating:
5.0

Customer did not leave a comment.

margie F. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Fast, efficient, friendly

Gilbert L. 
Rating:
4.0

They were friendly and helpful

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

SIMONA M. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Nothing, exceeded expectations...

Gill L. 
Rating:
5.0

Your computer program for checking in takes forever. Needs to be streamlined.

Jerry B. 
Rating:
5.0

The anderson island team are great! Everything went so smooth and when we needed to make a small change, they took care of it immediately. 5 stars!

Gary K. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
3.0

The truck leaked water into Grandma's Attic. Several boxes we're partially wet on bottom and sides. I used bubble wrap for most of my things. A couple of mats for artwork were ruined.

susan C. 
Rating:
3.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Good service.

William H. 
Rating:
4.0

Customer did not leave a comment.

Murry S. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Nothing. Keep doing what you're doing.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Don D. 
Rating:
5.0

Customer did not leave a comment.

Eve V. 
Rating:
5.0

All went perfectly. Thank you.

Patty Jo V. 
Rating:
1.0

I was ready to pick up the trailer in Auburn at 10 am and received a phone call after 9 am that the only 6' by 12' trailer available was at the U-haul on Anderson Island. I agreed to drive the extra 24 miles each way so that I could start packing the trailer that day. She would credit my card $50 for the inconvenience and $50 for the ferry ride across to the island. We had to wait in line for over an hour before we could cross. We arrived at the location to find their computer was slow and hence another delay. Once we secured the trailer we learned the taillight adapter was the wrong size. She did not have the correct one available to purchase and suggested we stop by O'Reilley's and pick one up once we reached the mainland. An additional $19.00 charge. The next ferry run was at 3 pm, we had time to eat lunch and wait in line for 2 more hours. We were ready to board when the captain alerted us that he would not let us board because the tide was out and the trailer was too low to cross. We would need to catch the 5 pm ferry. This little jaunt ended up taking an entire day and we did not get back to my residence until 7 pm. This set me back a day to load the trailer since we were slated to pull the trailer to California early Saturday morning. I kept calling U-Haul to see if another trailer was available because we kept running into roadblocks and kept getting detained. They assured me that Anderson Island had the only size. If I would have known on Tuesday when I secured the trailer that the trailer was not going to be at the Auburn location or King County, I would not have booked with U-Haul and would have rented through another outfit. My time and gas was worth more than a $50 discount

BARRY F. 
Rating:
5.0

Customer did not leave a comment.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
2.0

Customer did not leave a comment.

Harry T. 
Rating:
4.0

good experience

Ted N. 
Rating:
5.0

Convenient, fast and friendly.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
3.0

Customer did not leave a comment.

Kym C. 
Rating:
5.0

Customer did not leave a comment.

Sutton S. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Arnette J. 
Rating:
5.0

Customer did not leave a comment.

daniel D. 
Rating:
5.0

I called the day before pick-up and found that to be very helpful. Anderson Island General Store worked hard to help me and I really appreciate their service.

Terry F. 
Rating:
4.0

Customer did not leave a comment.

Sharelle S. 
Rating:
5.0

Great experience!

Richard K. 
Rating:
5.0

Customer did not leave a comment.

CHUCK H. 
Rating:
5.0

Great People !!!

Michael L. 
Rating:
5.0

It's great to have a location on our island

Jan W. 
Rating:
5.0

Great option, strongly recommended!

Jerry H. 
Rating:
5.0

Perfect in every way.

William H. 
Rating:
5.0

Customer did not leave a comment.

Trina F. 
Rating:
5.0

The staff on Anderson Island is excellent

Michael F. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
2.0

There was no Thankyou for renting U-Haul trailer, Also after renting on-line, I still had to give a lot of information again to the Lady. Shouldn't have to.

stewart E. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Need Appliance dollies with straps.

Andrew K. 
Rating:
5.0

Already recommended to a friend.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

Pete L. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
3.0

Customer did not leave a comment.

BRUCE V. 
Rating:
4.0

nothing

Raymond C. 
Rating:
3.0

Customer did not leave a comment.

Hank H. 
Rating:
5.0

Dropoff at Anderson Island General Store was fantastic. Barbara Lake is a gem. She accommodated a dropoff a day early. Thanks Barb.

Jeff H. 
Rating:
5.0

Very friendly and efficient.

Andrew K. 
Rating:
5.0

What a great experience. I will continue to do business with this location, AND recommend it to friends! UHaul should be proud to be in business with this location :-)

COREY F. 
Rating:
5.0

The truck was well-maintained, and the staff was very helpful in getting in and out quickly.

Samuel T. 
Rating:
5.0

Nothing, all went well.

MELODY W. 
Rating:
5.0

Customer did not leave a comment.

brad G. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
3.0

The trailer lights did not work so Uhaul should provide better maintenance for the trailers at this location.

RICHARD Y. 
Rating:
5.0

Thank you for being there today when I needed Uhaul's services today. Thank you to Barbara for getting out and back in the door on short notice. She's fantastic.

Edward L. 
Rating:
3.0

nothing-

Ann D. 
Rating:
5.0

Customer did not leave a comment.

Wade P. 
Rating:
5.0

Glad to have the truck rental on Anderson Island when we need the service. Thank you, Barbara

KATHLEEN B. 
Rating:
5.0

U-Haul Contract 93639894? - Can't read my final bill - Please e-mail again to: Bob.lyden@macmiller.com

Bob L. 
Rating:
4.0

Customer did not leave a comment.

Ed C. 
Rating:
5.0

can't think of anything.

John W. 
Rating:
5.0

Great service! Thanks!

dawn S. 
Rating:
3.0

Rent the equipment on site

john B. 
Rating:
4.0

Customer did not leave a comment.

BRUCE V. 
Rating:
5.0

Not really anything. Barbara is always professional & I never have to worry that rental will not be there, clean & with all needed supplies. Perfect for me because I can rent & return close to my home.

DAWN R. 
Rating:
5.0

Acquired the truck size I wanted and the operation went very smoothly.

RICHARD M. 
Rating:
5.0

We had a wonderful experience with Barbara at this location. Can't think of anything that could have been done better.

COREY F. 
Rating:
5.0

Already have rated highly to others. Barbara was very accommodating, went way past expected service when we returned after sore closed.

Sally B. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Nothing. UHaul clean on time. Friendly & caring service.

Dawn R. 
No reviews have been submitted for this location.

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