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ROBERT E
Customer Reviews for Andersons Sales & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing they were very friendly and helpful at this location a+ rating
COREY CRent here often. Great place to get U-Haul equipment!! Very friendly and easy to work with!
RONALD MTrailer that was recommended to me for it's size did not work. I was picking up a 72 inch cub cadet zero turn mower and they said it works great. Drove 2 hours and mower would not even fit through the opening. Trailer rental plus over $100 in fuel wasted so I am a little upset
SEAN KVery clean ,easy to drive
LARRY STiffany @ Andersons was so easy to work with! Trailer was ready to go when I got there
LANCE KMegan was amazing at anderson service where I picked up and dropped off my truck. I am going to rent from them again!!
HEIDI MMegan was fantastic! Very helpful and efficient!
DALE HGreat experience
LEANNE MNothing, U-HAUL literally need not lift a finger to improve customer experience at this location. Meghan was absolutely incredible! We were an early morning pick-up, but she was still attentive, informative, and incredibly friendly. She took the time to give us an opportunity to ask any questions we had. I will be making sure to do all of my potential equipment rental business there in the future. 10/10, couldn't be beaten if they tried.
TYLER GAll services provided were excellent; however, I would recommend attempting to have customers pickup trucks & trailers from the same location whenever possible,
David CStaff was friendly and very helpful.. high recommend
Jesse BMy experience with Anderson’s Sales and Service was great, Megan took great pride and enthusiasm to make sure we had everything we needed, so a big shout out to her and the whole Anderson’s team.
TIMOTHY SNothing…I had a wonderful experience. Both Jesse and Meagan were terrific!
KELLY LThere seems to be a disconnect between the "order" and the location's equipment. We wanted a dolly and 5 dozen blankets yet the location said they only had 2 dozen blankets and no dollies for one way rentals. My confirmation email says "guaranteed 26' truck, appliance dolly, furniture dolly and 5 dozen blankets. Why do you say "guaranteed" yet when we pick up the order only part of the order is available? It was suggested that we either call around to other U-Haul locations (no offer to do this for us) or we go to Walmart and just buy blankets (which is what we ended up doing)
CECIL TIf I could give 6 out of 5 stars, I would. I can think of nothing to improve upon. Both Megan and Jesse were extremely helpful and courteous. Despite me calling late in the day and hesitant to come in (didn't want inconvenience or hold anyone over on their workday), Jesse encouraged me to come in and that it was not a problem to get things taken care of in time. Megan was very helpful to show me the trailer selection and choose the right one for my needs, and it worked out perfectly based on her suggestions. Both were very thorough on showing me the proper hook up/safety, plus tips for lifting the trailer tongue -- which came in very handy when dropping off the trailer! After hours drop off was also very convenient. Last comment, having a live person to talk to for the rental and easy drop off was the reason why I selected Anderson's location first over other Uhaul locations in my area. Was my first time to rent from this location but will be my go-to in the future.
MARK NShe was so great I loved her I’ll be back again and only using this location
LORIN SFriendly service, easy process, great rate, overall great experience! Will definitely use again!
Scot Wexcellent service and everyone went above and beyond to ensure all items were addressed and my experience went beyond expectations.
JAMES LThe process for pick up and drop off is far too extensive for me to rent from uhaul again. The store employees were helpful. I do not appreciate the need to download an app to drop off a truck. The app required acesss to my location and an excessive amount of photos. Nor do I appreciate the need for my photo to be taken with the vehicle. I have no idea where the photo resides now. I was only renting a truck for a few hours and this process was frustrating.
REBECCA GMarissa was excellent. She had an assistant but I unfortunately can not remember his name. He was very helpful as well. The whole experience was wonderful.
DUANE DStaff is very friendly and helpful. Meagan went over every detail of the trailer rental. Excellent, seamless experience. I have rented in the area many times. Andersons Sales & Service is the BEST location in the area to rent a U-Haul.
Scott VCould not expect better service. Megan was friendly, helpful, covered everything!
Shawn CMeghan was awesome, friendly, efficient and knowledgeable! I will go there again!!
Donald TNot much very helpful with the whole process , explained everything in detail , very pleasant experience over all. Megan and Kelly did a great job .
Robert WAfter hours return no personnel present
Cheryl LThey charged me extra $25 for clean out when we cleaned everything out, it was a stormy rainy day.
Dawn ENothing. Everything was fine.
Teddi SMy biggest suggestion would be to not bit and switch where the pickup location is. It's hard enough planning a move but when you have to change all your plans for picking up vehicle because Uhaul changes the pickup location t the last minute its annoying and I won't use Uhaul again.
Randy SOverall good. I do have an account and prior rentals; trucks, trailers, car haulers, and storage, so I found it a bit annoying that two other people had to be called to verify I was who I said I was, for a local rental. Used the app for the first time to do the return check in. It worked ok up to the point when it required photos, at which time it froze up. It finally took me back to the home page, and I was not able to do the photos on the app. I took photos with my phone if needdd in the future.
STEPHEN PI rent these vans occasionally and have been very satisfied with this location! The clerks that work here are very friendly and always helpful!
Ronald MIt was absolutely great, would definitely rent from here again.
Andrew TMegan was very helpful and nice! Highly recommend due to cleanliness, friendliness and quality of trucks.
David KThe truck I picked up was unsafe to drive. U-haul refused to give me a new truck. Said I had to wait hours to get this truck I just picked up service. I ended up returning the truck to another location and getting another truck. amy_stallings@uhaul.com refused to give me a full refund because I did not wait to get the truck serviced.
Sonya SVery friendly and accommodating!
Lester JThe Uhaul van was definitely not clean (so naturally I left it in the same condition) and it smelt like cow shit for the entire day that I drove it. I felt dirty after sitting in that thing. On a more positive note, the staff who helped me out at Andersons were all lovely. They’re very thorough when renting out their cow shit van so be sure to arrive early for signatures, verification, paperwork, etc
Gabriella RWell done, good service.
Alex TNothing. Megan and Jesse were great!
Gary FThe customer service at this location was outstanding. Megan did an excellent job explaining the contract and communicating the processes for the after-hours return.
Natalie CCheck-in was so easy it literally took maybe 10 minutes from the time I pulled in the driveway till I left the facility. I would recommend this place to everyone.
Gregory SThe location was excellent but U-Haul themselves were absolutely terrible will never be using them again very very poor customer service
Mason YStaff was inviting, informative, and helpful. Made my return experience super easy.
Johnnie GVery friendly. Megan came out as soon as I pulled in the lot to direct me to the spot to unhook. And checked the trailer in. Very quickly.
Donald KI love the little location, very convenient. Fast checkout.
Albert TVery friendly and helpful personnel. Trailer was clean, ready and reasonably priced.
Rob BThe unit entry width was too narrow. My equipment didn’t fit. Returned unit but was charged anyway. Standard U-Haul policy. Disappointed but not surprised.
Steven PThese people know what they are doing and are pleasant to work with.
Perry CCan't think of anything to note which was a negative.
Perry CThe uhaul app is TERRIBLE!! TOOK OVER 30 MINUTES AND 2 CALLS TO CUSTONER SERVICE TO GET THE TRUCK! You really need to fix it!
Gary RMegan was excellent! I will always rent from Anderson’s.
Kevin DTell me that I have to take pictures of the condition of the trailer before the link exires
Mark EMegan was a super star helping us. We experienced car trouble on the way home from vacation and needed to tow our car. Right before the shop was to close she set us all up and we made it home safe. Great attitude and a willingness to take care of the customer.
Philip HMegan was a super star helping us. We experienced car trouble on the way home from vacation and needed to tow our car. Right before the shop was to close she set us all up and we made it home safe. Great attitude and a willingness to take care of the customer.
Philip HMeagan was so helpful and kind. Thank you so much for making this part of the moving process easy!
Samantha GExcellent service provided by a very friendly staff
Sumitkumar PAll went well!
CARY MThe lady that helped us with renting the van was very nice and professional. Then van was clean and was very smooth to drive. We'll definitely use Anderson for our next U-haul need.
Jaylynn R