Customer Reviews for Andys Automotive
(U-Haul Neighborhood Dealer)

186 reviews

601 W Dubois Ave   Du Bois, PA 15801
(Across from Stoneside Village)

(814) 372-6428

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: 9:30 am - 12:30 pm

Services at this Location:

Contact Us

(814) 372-6428

601 W Dubois Ave
Du Bois, PA 15801
(Across from Stoneside Village)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: 9:30 am - 12:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
1.0

I told this location and the girl specifically several times I was driving to Pittsburgh to get a suite of appliances. This location chose to send me in a truck that had NO RAMP, and not tall enough and plain not the right truck - period! Then when I asked for help when I got to Pittsburgh they refused to help, refused to offer a concession, refused to offer a rebate, or any kind of help. This location is a joke, the woman is a clown and I will tell everyone I know as well as on social media to never patronize this establishment again. I have been a Uhaul customer for 20 years and have never had such terrible customer service.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great place and very friendly customer service

Paul Y. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
3.0

Make sure requested and rented equipment is in the truck for pick up. We paid for furniture pads and a dolly and none was in the truck when we picked it up.

William B. 
Rating:
5.0

Customer did not leave a comment.

DARRYL S. 
Rating:
4.0

If reserving online, would be nice if the card was charged at the same time instead of having to do it again at the location. Was confusing/inconvenient.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

MITCHELLLAWRENCE R. 
Rating:
5.0

Andy's Automotive was but Pompano Beach was terrible. I returned my unit back on 9/13 this month they charged me a month rental stating it was not. I still arguing with them

Teresa F. 
Rating:
5.0

Andy's has been the best U-Haul experience I have had at a moment-corporate location. Andy himself actually cares about the business being done there and it shows.

Stacey B. 
Rating:
5.0

Very nice and friendly people

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
4.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

WANDA M. 
Rating:
4.0

Customer did not leave a comment.

MARVIN I. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

Trai S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Staff is great! Very professional! The truck however had 3 holes in the roof. I discovered this after getting the truck half full. Another huge disappointment was this 2016 model year Ford truck didn't have cruise control! That's pretty pathetic and it made a horrible trip trying to stay at 55 MPH on interstate 95 with my wife driving her car behind me, meaning she couldn't use CC either. It just added on top of the stresses of the trip. I was pulling an auto transport so I couldn't exceed 55 MPH. The entire trip all I did was worry and stress about, will the trailer start whipping if I accidentally exceed 55 MPH, will our stuff get wet , on and on. I couldn't get another truck because it was the eve of the 4th of July and I had movers scheduled. I got up on the roof and had to band-aid the holes shut with gorilla tape. The entire 700 miles journey I had to worry about if my belongings would get wet and ruined. I didn't receive any discount for this major inconvenience and it left a bad taste in my mouth. I will use a different rental company next time.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
3.0

It was Sunday I had to do a return on line. My only complaint is that the hold time for customers service is WAY TO LONG!!!!!

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Everything worked out as planned. Customer service was great. We have used this facility servers times

Melina M. 
Rating:
5.0

Customer did not leave a comment.

Tracey B. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
4.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

The people at this location went above and beyond in terms of service. They were extremely accommodating and seemed happy to help.

Robert C. 
Rating:
4.0

Charge less for milage, especially since you have to refill the tank.

DANIEL O. 
Rating:
5.0

Everything was great

Bradley W. 
Rating:
3.0

Customer did not leave a comment.

Alexis J. 
Rating:
5.0

Customer did not leave a comment.

ALLAN P. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
3.0

Lower the rate per mile cost

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
1.0

My move with Uhaul was a painfully miserable experience. Not only will I never use Uhaul again for ANY service, but I will go out of my way to actively advise anyone I know to avoid this company at all costs. My 2x Uboxes were not ready on the date I was guaranteed, nor were they even at the location I was told they'd be shipped to. The movers I hired through Uhaul's movinghelp.com sat outside the wrong location for 2.5 hours while I remained on hold with customer service. I spoke with 7 people in 4 states and was provided 6 different phone numbers only to get hung up on by the location manager without a resolution. Before hanging up, this location manager tried to justify this runaround by explaining, “oh, nobody ever really picks up the phones here. Everyones in the warehouse.” When I finally spoke with someone after 2.5 hours, Uhaul took no accountability for my possessions not being ready and could not explain why I was provided a different date and location. Uhaul then advised that I "cancel" the movers that were sitting outside of their location through and that they would not be compensated for their time. They advised that I hire a new moving crew to pick up my box the next day, which was FAR more expensive than the moving company I hired 2 months prior for this job. Fortunately, the moving crew I originally hired shuffled their schedule around for the following day after and were able to accommodate us despite being hung out to dry by this Uhaul location.I ended up paying them an additional $200 out of pocket for their wasted time. When my Ubox DID arrive the next day, it was bulging at the seams with the front door falling off to the point where someone tried to secure it with a piece of plastic wrap. Uhaul has declined to take any accountability nor compensate me for this experience.

Angela G. 
Rating:
5.0

Andy's is first rate service, friendly, helpful, informative and goes the extra mile to accommodate customer needs. They exceeded all my expectations!

Kim C. 
Rating:
5.0

Customer did not leave a comment.

RONALD O. 
Rating:
5.0

Customer did not leave a comment.

Grae S. 
Rating:
5.0

As always they gave excellent customer service.

MATTHEW P. 
Rating:
4.0

Everything about this was easy and efficient. Thank you!

Peggy K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
3.0

Muddy area for pickup.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

very nice operation at this site. great to work with. quick on paper work and gone.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Brett W. 
Rating:
5.0

absolutely wonderful and fast at Andy's car care

Douglas B. 
Rating:
5.0

Everything was great, trailer was perfect for what we needed. Only recommendation would be to make the 12x6 utility trailer available at more locations. Had to drive an hour away to find one.

MICHAEL H. 
Rating:
5.0

The staff was very friendly and helpful. Great experience.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

ANDREW B. 
Rating:
3.0

John was very helpful.

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

Shanden V. 
Rating:
5.0

Very friendly and courteous.

Craig L. 
Rating:
5.0

Everything was excellent from the truck & the staff. The receptionist explained everything I needed to know! Thanks for a great experience!

Dawn R. 
Rating:
5.0

Andy's automotive gave top notch service. They were very accommodating with pick up and drop off times. I would highly recommend anyone to visit Andy's.

MATTHEW P. 
Rating:
1.0

You can improve by not charging unnecessary crap. By not over charging and forcing someone to pay $100 up front when we were told it would only be around $50. Your customer service is crap. And I'm being as nice as I can. I will NEVER recommend this place to anyone.

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

DAVIDSTONE S. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
4.0

Mobile pick up was not working and I had to go through the process inside the location. Slightly inconvenient but glad they were open when I picked up or it would have been a bigger deal.

Rachel D. 
Rating:
1.0

Could not pick up truck. Your site sent the verification code an HOUR after I tried to log in an HOUR! And I sat on hold waiting for someone to answer the phone for half an hour! Your service and support sucked and I never got the truck.

Jeremy S. 
Rating:
5.0

Nothing. This process went smoothly for me and both locations were super friendly and helpful.

Kartrina R. 
Rating:
4.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Fredrick H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
2.0

Customer did not leave a comment.

oscar T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Not so friendly, gruff non communicative.

Kenneth K. 
Rating:
3.0

Truck ran great. Truck was big enough for what I needed, but I was under the assumption that the truck's trailer part was the 15 foot part. But to really think about it, 15' truck means 15' truck. I guess I was just in a hurry. I would suggest putting upfront, first or in larger print how big the inside measurements of each trailer is on eaxh truck. Still I was satisfied with everything, I would have gotten the next biggest truck. I also would like to say the location is nice and I really liked this place. Friendly, relaxed, hometown, family like vibe. They deserve a good review. Decent service straight to the point and quick (Comcast internet permitting).

RONALD R. 
Rating:
4.0

Customer did not leave a comment.

TONY C. 
Rating:
3.0

There was no one there. Online they indicate being open on Sunday from 9-noon. Arrived around 10:00am and no one there. Found where the key drop was and went the uhaul.com as directed and could easily find how to just return the vehicle online. Only after calling uhaul and listening the the records did i learn to add \share to uhaul web address. From there all went well. Concern if for any older person who is not tech savvy trying to do this. Would hope that in that case, Uhaul would not charge them extra days since uhaul directs if they are not able to accomplish it online to return when the place is open. We were there when they were supposed to be open and would not have been able to do so had online not worked out. People still need people.

mark Y. 
Rating:
5.0

Do not know on any improvements. I dropped off truck after hours. I am sure everything would be excellent. From my experience I would definitely recommend this service to anyone. If I would need another U haul I would use this service.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

PHILIPM W. 
Rating:
2.0

Website after hours experience is awful Also- I got charged for extra miles???? Terrible

Timothy S. 
Rating:
5.0

Andy's Automotive was extremely helpful and gave great service. Thanks!!!

John A. 
Rating:
5.0

Customer did not leave a comment.

Keri K. 
Rating:
3.0

My brother picked up the truck to bring it over 230 miles. He said there were 2 new trucks & 1 old one in the size I rented. Didn't they give us the old truck. He said the seat wobbled & the truck shook so bad that when he got to my destination his arms & hands hurt so bad from trying to keep it on the road.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The whole rental went without a hitch. I informed them at Andy's Auto that I would be returning the truck after they closed and that wasn't a problem. "Just drop the key in the drop-box", I was told. I did and all is well. I've used U-Haul many times before, (also in other states) and have always been satisfied. They've earned my trust.

fred M. 
Rating:
4.0

They made notes of all my concerns and the leaky roof.

Shannon S. 
Rating:
5.0

Nothing they are excellent, professional.

William T. 
Rating:
5.0

Customer did not leave a comment.

Lyle C. 
Rating:
4.0

Very very friendly and professional. Better than any that I have rented from in the past!!!

Todd D. 
Rating:
4.0

Very very friendly service, a lot better than I have had at other locations!!!!

Todd D. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

CODY W. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
4.0

Customer did not leave a comment.

P Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Jeannette D. 
Rating:
5.0

Andy provided excellent service will return in future .

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

good

Michael R. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA V. 
No reviews have been submitted for this location.

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