Customer Reviews for Another Closet Self Storage - Bandera
(U-Haul Neighborhood Dealer)

131 reviews

4160 Hwy 16 S   Bandera, TX 78003

(830) 522-2113

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(830) 522-2113

4160 Hwy 16 S
Bandera, TX 78003

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was great. They even stayed a few minutes late to get me lined out. No complaints.

Ronald K. 
Rating:
5.0

Nothing!! Barry did an absolutely amazing job. Thank you for your assistance!!!

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Celia B. 
Rating:
5.0

The truck, & service were excellent! Everything work very well! Thank!! You!!

FRED H. 
Rating:
5.0

Friendly too!

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

RODRICK G. 
Rating:
4.0

truck rental had no easy load ramp and was difficult to load heavy furniture for the purpose of the rental. A comment was made to the agent of that.

NOEL M. 
Rating:
5.0

Awesome place to rent. Great job 👏

BRENT R. 
Rating:
5.0

My experience with your company was fantastic!

JEROME U. 
Rating:
2.0

Don't use this location My wife needed a restroom (we are older) and despite masks and no one there the front desk girl refused to let her use the restroom, which then turned into an emergency for her afterwards. I will never use this location again.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Nothing very quick and professional service

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Only thing is, quit making us wear a mask, the planned demic is over

DALE P. 
Rating:
5.0

Nothing- service was great.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
4.0

The wiper blades were terrible, if the rain had been heavy it would have been very hard to see anything. Please check the simple things.

J H. 
Rating:
5.0

No Need For Improvement!!!! Loved This Place

ershel B. 
Rating:
5.0

Customer did not leave a comment.

LEANDRO L. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Anne F. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

While she was pushing the mask issue inside behind her plexiglass glass dome, the uhaul Truck was Filthy, dash, steering wheel, and door handles were sticky dirty !

Michael T W. 
Rating:
4.0

Customer did not leave a comment.

florentino L. 
Rating:
5.0

I showed up and was told that I should have dropped the truck at the location on the contract. I said, "Oh, I didn't know - where is that on the contract?" He pointed to the spot that had no specific location listed.

David N. 
Rating:
4.0

Customer did not leave a comment.

CORINNE S. 
Rating:
5.0

The gentlemen who checked me in was awesome

Mary D. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
4.0

Very little parking. Should have a place to drop off in a secure location if you have dolly or other small items so they would not be left out if the person could not dropoff during open hours

J. H. 
Rating:
5.0

good experience. no problems

Jimmy B. 
Rating:
5.0

helpful staff. recommended call manager about truck preformance on highway. severe vibration on highway, worse at higher speed question alignment or wheel balance problem

Noel M. 
Rating:
4.0

Nothing, everything was ready to go.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Experience was fast and excellent! Easy and they went out of their way to get what we needed! ??

Kevin E. 
Rating:
5.0

Natasha was so very helpful! She was professional and friendly....two things I appreciated after traveling through five states.

JANET B. 
Rating:
5.0

Very fast and got me on my way.

Brandy B. 
Rating:
3.0

I had pick up by cellphone. They put the wrong truck keys in the box. Had to turn around and take the truck back and pick up The correct truck. The truck had dog hair on the floorboard and between seats.

William J. 
Rating:
4.0

Everything was fine and the people that work there are very helpful. The only complaint I have is charging $0.99 a mile after the price of renting the truck plus refilling the gas. I spent $157.00 total just to drive 45 minutes and back. I literally used under 80 miles.

Bryan M. 
Rating:
5.0

Awesome

Ben P. 
Rating:
1.0

Truck had Axle Grease and Transmission Fluid on the walls. Filthy Dirty ! We ended up getting Grease all over our Furniture !!

Troy W. 
Rating:
3.0

I was told they would be out to lunch from noon till 3pm. When I arrived at 3:30pm the office was locked. I called that locations number, no answer. We were getting ready to drive away, when a woman finally came in from the back area. When we arrived to return the Dolly we had to wait 1/2 an hour to retrun it. The manager was renting out a storage unit. He asked how the equipment worked, I told him it was dirty and full of cobwebs, that the chipped paint on the handles cut my hands. He just said "sounds good". Like he really did not care! Frustrated.

Debbie M. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Much quicker at each end then previous rentals thank you

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Sharron W. 
Rating:
5.0

Customer did not leave a comment.

NORMAN G. 
Rating:
5.0

Customer did not leave a comment.

Ted P. 
Rating:
5.0

We had no ramp in our van, and only discovered this after the store closed. If I'd been told, we would have gotten a different truck. However, the truck ran smoothly, it was clean, and things went well. Overall, A rating.

Becka L. 
Rating:
5.0

Excellent customer service!

Shiela T. 
Rating:
3.0

Wanted a final bill for proof of return. Was told we would receive an email but that hasn't happened yet and we dropped it off yesterday. Owner never left his chair to check the truck which was dirty and had exterior damage when we picked it up. We did take pics for proof of damage. This is only drop off place in Bandera. Much better than my pick up location.

Monike T. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
5.0

Nothing to add.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Another GREAT Experience at Another Closet in Bandera! Thanks, Natasha :-)

Richard C. 
Rating:
1.0

Ditto comment above and it would nice if the door on my rental unit which I'm paying for would actually work. Requests to have fixed go on deaf ears. Sorry I believed them when they said it would be addressed several months ago. Never again.

robert G. 
Rating:
5.0

Customer did not leave a comment.

wendy C. 
Rating:
4.0

Customer did not leave a comment.

YVONNE Q. 
Rating:
4.0

Instructions for after hours drop posted outside on the lot.

Tammy L. 
Rating:
3.0

I was too rushed to get it done. I thought I was renting the truck for 24 hrs NOT 8 hrs. Nothing was clear about that.

Stephen S. 
Rating:
3.0

It was a little tough to find where to drop the keys after hours.

Kyle T. 
Rating:
5.0

Provide more assistance to the office manager. She had too many duties to attend to and needs an assistant. She did an excellent job, but there is too much work (renting vehicles, showing storage units, cleaning storage units, attending the front desk) for one person to do. Waiting period for her to assist me was too long (over a half-hour), but NOT HER FAULT. SHE NEEDS AT LEAST ONE ASSISTANT!

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Cathrine R. 
Rating:
5.0

Clean equipment, friendly service and competitive pricing. I am a satisfied customer.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
3.0

Customer did not leave a comment.

BOB R. 
Rating:
3.0

Open on time. Also, it made me nervous that the manager did not walk the trailer with me for damage, neither when I took it or when I returned it. Other than that, all went well.

Russell L. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

We were very pleased with the overall experience and we were referred from a friend also

Richard G. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

It is super annoying to pick up a rental that doesn't have a full tank of gas. It's a ploy by rental agencies to scam extra costs such as gas by renters knowing it is challenging to fill up exactly the amount that was originally there. So while U-Haul and any rental agency is quick to charge a ridiculous fee if the fuel return is less than what it was, they are in no way accomidating if the return was made with more fuel. How do you charge renters a ridiculous fee for returning it with less and you guys don't end up filling it up for the next renter?!?! Simple... it's a scam.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Nora G. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
4.0

Customer did not leave a comment.

Janet G. 
Rating:
3.0

The truck was extremely dirty and the floor was covered with grease. The ramp was so greasy we couldn't use it without putting a rug on it. A lot of my furniture and other items picked up the grease and can hopefully be cleaned. The inside wheel well was damaged and some of my boxes got wet from traveling through the rain.

NORMAN D. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

Some vehicles need to be taken out of use. Especial when you're charging the rates you do. Uhaul rips people off on rates and then gives them a piece of junk that's been wrecked and reaks. If we weren't in a bind we would've rented from any company other than Uhaul. The people at the actual storage unit were extremely kind and helpful. They can only use what they're given from Uhaul.

Freddy S. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Joyce S. 
Rating:
4.0

very proffesional and courteous.

Virginia K. 
Rating:
3.0

Parking lot is small.

stacey T. 
Rating:
5.0

Customer did not leave a comment.

Saundra L. 
Rating:
5.0

Staff was far above excellent in providing outstanding service on this basic rental, treating me with the best service I have ever received from UHaul in the dealings I have had with them my entire life. I am disabled and the staff assisted me with every aspect of the rental, from paperwork to inspection of towing vehicle to hooking up trailer. This was done quickly to get me on the road. Would rate 6 stars on a 1-5 star scale.

Michael P. 
Rating:
2.0

Customer did not leave a comment.

Peggy S. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH M. 
Rating:
4.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Yall were great thank you

ROBERTA J M. 
Rating:
5.0

Customer did not leave a comment.

Hernry A. 
Rating:
2.0

Customer did not leave a comment.

GARY R H. 
Rating:
5.0

Customer did not leave a comment.

Waneta U. 
No reviews have been submitted for this location.

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