The person I returned my van to in Chemainus said they would contact me with a number to call about a refund.
Tim G
Customer Reviews for Antique Barn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide better signage so that the agent can be located more easily.
GREGG PThe service and everything was absolutely wonderful the man who served us went above and beyond and I’ll for sure go to him even if out of my way again when I need uhaul
Wendy GGreat person to deal with .
GARRY FKeep doing what you’re doing
James DKevin was great. He saw me pull up and directed me to the parking stall, and was very friendly and helpful. Awesome dude.
Dan SThere was a discrepency on the price. Then a changed attitude when I advised and corrected the renter. Not positive.
Al DReally great experience, he went out of his way to accommodate us and was super friendly, I would highly recommend. Thanks Kev
Trevor BThe location was great and the service at the location was good but it was very far from where I had originally booked it which was very inconvenient. Moving forward I can’t see any reason why I would rent with u-haul for personal or my business us.
Neil FI would definitely recommend this location to anyone. The gentleman that looked after us was so kind and very friendly. When we brought the truck back we even chatted a bit and I got the chance to try some cocoa beans for the very first time and loved them. I will definitely be seeing him for future rentals.
Paul MThank you Kevin for all your help, going above and beyond to make this rental easy, efficient, and friendly!
Jeremy AThere needs to be more info on when you pick up the truck as to who to call when this location isn’t open. Suppose to of had truck at 1030am location didn’t open till 11 am and didn’t get the truck till 11:20 after I had to refill all the paperwork back out that I did online when I reserved the truck a week before hand. I had to pay my helpers for almost an hour standing around because I didn’t have that truck on time.
Steven LKevin went above and beyond the call of duty to ensure that I had everything I needed, and he even met me late at night to help me gas up the truck! I rented twice from him in two weeks and I would highly recommend him and this location.
jackie sReally kind host and flexible in nature. Use the back door to check in.
JAIME FKevin was wonderfully helpful, and went above and beyond the call of duty to provide excellent service. I will be back, thank you!
jackie sThere was nothing for after hours drop off. I had no where to leave the keys. They don’t open until 10:30 which is very inconvenient. I had to call to pick up and drop off.
Noreen QNothing, Kevin was fantastic and I would definitely order from this location again
Cody AI’m thoroughly happy with my experience when it was such a stressful time in my life.
Janesta LI didnt feel cared for as a customer
Andrew RExcellent service, just like pickup location.
Blair P