It was a horrible place to pick up, they charge to assist to even hitch or guide you to even put car wheels on trailer, The trailer back passenger wheel locked and didn't roll, the trailer itself was advanced in age super old garbage, damaged my car wheel! If you can avoid Uhaul do so!Janice P.
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(U-Haul Neighborhood Dealer)
Springfield, IL 62702
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat: 10 am - 5 pm
- Sun: Closed
Special Operating Hours
- 5/29/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one on duty at pickup who knew how to hook up the trailer. It was strictly â€œtrial & errorâ€. That was a little unsettling. I would never recommend this location for pickup.William M.
Customer did not leave a comment.James P.
Customer did not leave a comment.Sherry O.
I didn't like the location. It was sub par. The guy that helped me was very nice. But the trailer was dirty inside. Also, the lights didn't work. I had to take the unit to another facility to get it repaired. They couldn't repair it so the other location gave me a new trailer. This pushed my schedule back two hours and was aggravating since I had reserved the unit over a week in advance.Max B.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.Lawrence N.
Customer did not leave a comment.Todd K.
Customer did not leave a comment.Anthony F.
I had to drive extra miles in order to pick up a truck because I couldn't get the one at the time I was supposed to closer to home. No big deal except for the fact that... 1. Uhaul did not include my ordered moving blankets. Sure they reversed the charge, but then charged me on drop off for not returning them! 2. Charged me extra for miles - despite the fact that the extra miles were directly related to picking up the truck in a completely different city.Thomas B.
Customer did not leave a comment.Barbara V.
The new trucks with cruise control are an awesome upgrade!GEORGE O.