Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)

96 reviews

400 E Broussard Rd   Lafayette, LA 70503

(337) 988-0221

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 988-0221

400 E Broussard Rd
Lafayette, LA 70503

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent staff, very clean and secure

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karen L. 
Rating:
5.0

Customer did not leave a comment.

Brandan K. 
Rating:
5.0

Well kept facilities. Will return.

Michael B.  |  Overall Experience 
Rating:
5.0

There were no keys for the U-Haul and I was charged for the rental. Please refund my entire amount, since I was directed to another U-Haul location and charged for another truck. You charged me $74.63 and I didn't use your truck (Contract #93384120). When I try to call, I'm on hold for 30 minutes before a person comes on the line. Y'all want everyone to do everything online but when stuff doesn't go right, like this time, then YOUR CLIENT has to wait for YOU to answer the phone. I am disputing this charge on my credit card.

Nancy R. 
Rating:
3.0

Went to pickup truck for 830. They didn't have it and I needed to go to a different location for 930. There needs to be better communication on Uhaul's end, if they sent me an email earlier stating that it was at a different location it would have been a much better experience.

Everett C. 
Rating:
5.0

I had a good experience here, both the facility was nice and the staff was nice too.

Kurt K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisle M. 
Rating:
5.0

One suggestion, have a mechanic take a look at the steering rack and transfer case of the one I rented. Steering was very spongey. Breaking was a tad rough for a uhaul so I would have the master cylinder and brake drum looked at as well. Nothing major, just a suggestion.

Beth B. 
Rating:
3.0

Customer did not leave a comment.

Antoine J. 
Rating:
5.0

Customer did not leave a comment.

TINA F.  |  Overall Experience 
Rating:
5.0

The ONLY reason we left was because we needed a bigger unit and they didn’t have one available. Loved everything about the facility.

kim m.  |  Overall Experience 
Rating:
5.0

We had a unit for four years and used it extensively. We never had any issues with the unit, the facility, the hours, or the staff. If I need another unit at any point in the future, I’m coming back to this one.

KENNY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha L. 
Rating:
5.0

Customer did not leave a comment.

Gloria L. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
1.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Jen P. 
Rating:
4.0

The guy that was on Duty was real nice and patient nothing really the computer was real slow but no fault to the worker

Richard M. 
Rating:
1.0

Provide better customer service. Clean the inside of the truck. When someone pays for a reservation, Uhaul should RESERVE the truck. My pickup and drop off changed 3 times! I will never use Uhaul again. Complete waste of money!

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Virginia C. 
Rating:
4.0

Customer did not leave a comment.

Peggy H. 
Rating:
5.0

Customer did not leave a comment.

Annette B. 
Rating:
5.0

Thanks Jennifer and staff. Everything went great.

STEPHEN D.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Edmond D. 
Rating:
5.0

Everything you did for us was fantastic. Great truck, fair prices, and great availability. You made a super difficult task for senior citizens as easy as can be considering. THANK YOU SO VERY MUCH!

David F. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
3.0

No comment. Checking truck in was very easy and courteous.

Linda R. 
Rating:
1.0

I was not informed that there was charged for mileage. Upon the return date of the uhaul I was told that I am being charged for mileage. I informed the corporate office upon signing my contract I was not informed about additional fees. I spoke with representatives on Sunday because it was not clear in when I needed to return the uhaul. I told the representative. I would be making another trip. She never informed me there would be extra fees applied if I did go over the mileage. This is very poor communication. I reviewed my contract and there was no information on the contract about overage.

Bertha W. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

marion P. 
Rating:
1.0

Location could not give me a real receipt/contract and charged me additional money without explanation of why after I had set up everything online with website and prepaid what I thought was the total charge except for gasoline. Very disappointed with Lafayette location.

Kem H. 
Rating:
5.0

It was a great experience. Vehicle was exactly as requested along with the equipment. It was ready on time and the service rep was quick and knowledgeable.

Kevin H. 
Rating:
4.0

Very helpful. Very nice location no changes needed

patrick M. 
Rating:
5.0

Great location. Great people. Very friendly and helpful.

Duane W. 
Rating:
5.0

Jennifer is the best!

Celeste W. 
Rating:
5.0

Drop off went very well.

Amber L. 
Rating:
4.0

The truck quick running once we arrived in Lafayette and unloaded the items at the storage facility. We tried to crank it to take it to the gas station to put gas in it. The truck would not crank. I called UHaul and spoke with a representative, and I called the storage facility, which is a drop off point for UHaul, and reported the problem. I received a bill from UHaul this morning for $45.00 for gas. I should not have received a bill for gas. I was prevented from putting gas in the vehicle because the equipment failed to operate properly. You can improve for the next customer by not unnecessarily billing the customer when your equipment fails.

Melissa A. 
Rating:
5.0

Management was courteous and facilities were easily accessible and clean. Great facility to store your personal items.

DERALD W.  |  First Impressions 
Rating:
3.0

Communication

Jay R. 
Rating:
4.0

Customer did not leave a comment.

david G. 
Rating:
4.0

At least this time, the ac and the heater worked in the vehicle. Big improvement.

dallas F. 
Rating:
1.0

The uhaul was dirty on the inside. It was not cleaned out. The lady at the place was rude. She charged me for damages that were already on the truck which really upset me. I will never get a uhaul from this location again.

VERONICA W. 
Rating:
3.0

Have the staff check the drop box as they are supposed to and not assume that rentals were not dropped off.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

RON B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY L. 
Rating:
5.0

Customer did not leave a comment.

LIZ M. 
Rating:
5.0

Very Professional.

Wren T. 
Rating:
3.0

Customer did not leave a comment.

Mike V. 
Rating:
4.0

Make sure that the tires are not retreads.Though I had an issue on my trip. Uhaul was fast and reliable from the time I called for help till I was back on the road only one and a half hours had past. So that was very good.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

glenda H. 
Rating:
5.0

Customer did not leave a comment.

LISA N. 
Rating:
5.0

Customer did not leave a comment.

LISA N. 
Rating:
1.0

They should have been open until 5 pm. No one was on-site at 4:55 pm, yet "security" doors were left unlocked. If you're open until 5, then 5 it is!

BILL A. 
Rating:
3.0

Customer did not leave a comment.

LINDY B. 
Rating:
4.0

go in and get your uhal and a smile today

KRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

dave W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
3.0

did not want to accept the car hauler drop off

Jammie B. 
Rating:
4.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

terri G. 
Rating:
4.0

Very nice people and clean van

JOLYNN C. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Carlos T. 
Rating:
5.0

Customer did not leave a comment.

KARON H. 
Rating:
5.0

Customer did not leave a comment.

nicole B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Excellent service!

JEFFREY P. 
Rating:
5.0

loved the manager, Jennifer as she was so helpful.

CHRIS M. 
Rating:
3.0

I was quoted .25 a mile but was charged .89.

Houston R. 
Rating:
1.0

The third party renting company "Anytime Storage" did not give proper information and took no responsibility for any issues that came up. I was left with no help when the drop off place was closed. Also, the vehicle dash alarmed with a high temp. Anytime Storage was called and did not call me back with any information as what to do. I kept driving hoping the truck would not overhead and damage.

MIKE B. 
Rating:
5.0

Yep, Thanks for the lolly-pop and water yesterday...We were hot! Great Service.

JESSIE O. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
4.0

Customer did not leave a comment.

GUY B. 
Rating:
5.0

Excellent facility and employees. Highly recommend!!!

TED N. 
Rating:
1.0

3 charges were taken out my account and two of which I am still waiting for my debit. Account to be credited. The trucks brake fluid was very low along with trash inside the truck as well.

jonathan W. 
Rating:
5.0

Customer did not leave a comment.

AMANDA D. 
Rating:
3.0

Customer did not leave a comment.

dwane S. 
Rating:
3.0

Customer did not leave a comment.

Carlos T. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

In all fairness, the place is new and the drop off I made must have been the first one they had. The lady attendant was neither friendly nor helpful. She had to call and ask someone how to check the trailer in. The emailed receipt was blank.

CURTIS T. 
No reviews have been submitted for this location.

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