I was told I could drop the uhaul truck off at any location. However, I was turned away at a location because they were not the â€œdrop off destinationâ€. I was also told that it would be $.40/ every extra mile but it was actually $.99. Good service but the wrong information made the turning in process quite frustrating.Harrison D.
Customer Reviews for Anytime Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Quinton C.
They provided the exact experience you would like from a storage facility. They even had a couple of push carts to help carry things, they had timed doors so they'd stay open while you brought stuff to and fro. The staff is extremely friendly! Great experience.garth l. | Overall Experience
Customer did not leave a comment.LUKE E. | Overall Experience
Customer did not leave a comment.Edith S. | Overall Experience
Good customer serviceFawaz S.
The employee never close my account and the company continue take my money from my credit card.Omar S. | Overall Experience
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.COTESSA S.
Customer did not leave a comment.DOROTHY B. | Overall Experience
no one was there .. waited 2 hoursChristian W.
Get a *NEW* U-HAUL truck that actually has power steering!!! It will be a whole lot safer to drive! Until then...Clean out your truck's disgusting astray, and make sure truck is looked over before renting it out to another client. Found used drink bottles around the seats that we had to throw away ourselves so we wouldn't get penalized for it. We also had to pick up trash and sweep out the truck bed floor from previous renters so we wouldn't get penalized for that as well. When booking online to rent a truck, I couldn't get a military discount.DeLisa D.
The level of gas in the tank in the take was significantly less than what was claimed to be in there. Upon picking the truck up, I was told that it was â€œjust shy of half a tankâ€ however, the indicator hand was sitting right on top of the 1/4 tank mark. (I returned the vehicle with over 1/2 a tank) The truck had no dash lights which made it difficult to see the speedometer after sunset. The employee working there when I returned the vehicle was rude and unprofessional. (Young lady with dark hair.) She seemed to be inconvenienced that I was there. Never looking up to acknowledge me. Never glancing away from her phone screen. She stared at the phone the entire time while periodically asking me questions in a disgruntled and inconvenienced tone. I was ready to get out of there. However, the lady that checked me in when I picked up the truck was very nice, friendly, and informative. (Lady with light hair)Cara R.
Customer did not leave a comment.Nicholas S.
Will recommenddebra g. | Overall Experience
Friendliness, know what they are doing. Not book trucks that are broken. Website sucks. Worse customer experience ever.Angela F.
Customer did not leave a comment.stephanie l. | Overall Experience
Excellent staff, very clean and secureLisa H. | Overall Experience
Customer did not leave a comment.karen L.
Customer did not leave a comment.Brandan K.
Well kept facilities. Will return.Michael B. | Overall Experience
There were no keys for the U-Haul and I was charged for the rental. Please refund my entire amount, since I was directed to another U-Haul location and charged for another truck. You charged me $74.63 and I didn't use your truck (Contract #93384120). When I try to call, I'm on hold for 30 minutes before a person comes on the line. Y'all want everyone to do everything online but when stuff doesn't go right, like this time, then YOUR CLIENT has to wait for YOU to answer the phone. I am disputing this charge on my credit card.Nancy R.
Went to pickup truck for 830. They didn't have it and I needed to go to a different location for 930. There needs to be better communication on Uhaul's end, if they sent me an email earlier stating that it was at a different location it would have been a much better experience.Everett C.
I had a good experience here, both the facility was nice and the staff was nice too.Kurt K. | Overall Experience
Customer did not leave a comment.Lisle M.
One suggestion, have a mechanic take a look at the steering rack and transfer case of the one I rented. Steering was very spongey. Breaking was a tad rough for a uhaul so I would have the master cylinder and brake drum looked at as well. Nothing major, just a suggestion.Beth B.
Customer did not leave a comment.Antoine J.
Customer did not leave a comment.TINA F. | Overall Experience
The ONLY reason we left was because we needed a bigger unit and they didn’t have one available. Loved everything about the facility.kim m. | Overall Experience
We had a unit for four years and used it extensively. We never had any issues with the unit, the facility, the hours, or the staff. If I need another unit at any point in the future, I’m coming back to this one.KENNY V. | Overall Experience
Customer did not leave a comment.Latisha L.
Customer did not leave a comment.Gloria L.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.John J.
Customer did not leave a comment.Jen P.
The guy that was on Duty was real nice and patient nothing really the computer was real slow but no fault to the workerRichard M.
Provide better customer service. Clean the inside of the truck. When someone pays for a reservation, Uhaul should RESERVE the truck. My pickup and drop off changed 3 times! I will never use Uhaul again. Complete waste of money!Courtney S.
Customer did not leave a comment.Virginia C.
Customer did not leave a comment.Peggy H.
Customer did not leave a comment.Annette B.
Thanks Jennifer and staff. Everything went great.STEPHEN D. | Reservation
Staff was very friendly/helpful and facility was clean and well maintained.SAM D. | Overall Experience
Scheduled for a certain day then get a call saying the facility was not even built yet and have to wait a month to go bring my boat. Now getting emails asking about my experience.....still waiting...Marc D. | Reservation
Everything went smoothly! I will definitely recommend this company and continue my business.DARREN R. | Overall Experience
Customer did not leave a comment.Edmond D.
Everything you did for us was fantastic. Great truck, fair prices, and great availability. You made a super difficult task for senior citizens as easy as can be considering. THANK YOU SO VERY MUCH!David F.
Customer did not leave a comment.Adam H.
No comment. Checking truck in was very easy and courteous.Linda R.
I was not informed that there was charged for mileage. Upon the return date of the uhaul I was told that I am being charged for mileage. I informed the corporate office upon signing my contract I was not informed about additional fees. I spoke with representatives on Sunday because it was not clear in when I needed to return the uhaul. I told the representative. I would be making another trip. She never informed me there would be extra fees applied if I did go over the mileage. This is very poor communication. I reviewed my contract and there was no information on the contract about overage.Bertha W.
Customer did not leave a comment.Ray H.
Customer did not leave a comment.marion P.
Location could not give me a real receipt/contract and charged me additional money without explanation of why after I had set up everything online with website and prepaid what I thought was the total charge except for gasoline. Very disappointed with Lafayette location.Kem H.
It was a great experience. Vehicle was exactly as requested along with the equipment. It was ready on time and the service rep was quick and knowledgeable.Kevin H.
Very helpful. Very nice location no changes neededpatrick M.
Great location. Great people. Very friendly and helpful.Duane W.
Jennifer was very pleasant to speak to.. She was very knowledgeable with the info she gave us. The building very clean and maintainedPrivacy R. | First Impressions
Jennifer is the best!Celeste W.
Couldn`t have been more pleased!!! Great facility and Jennifer is the best!!!CELESTE W. | First Impressions
Drop off went very well.Amber L.
very nice facilityPrivacy R. | First Impressions
The truck quick running once we arrived in Lafayette and unloaded the items at the storage facility. We tried to crank it to take it to the gas station to put gas in it. The truck would not crank. I called UHaul and spoke with a representative, and I called the storage facility, which is a drop off point for UHaul, and reported the problem. I received a bill from UHaul this morning for $45.00 for gas. I should not have received a bill for gas. I was prevented from putting gas in the vehicle because the equipment failed to operate properly. You can improve for the next customer by not unnecessarily billing the customer when your equipment fails.Melissa A.
No problems with the servicePrivacy R. | First Impressions
Management was courteous and facilities were easily accessible and clean. Great facility to store your personal items.DERALD W. | First Impressions
Good condition. Friendly staff. Setup and security made me feel safe while dropping off items for storage.Privacy R. | First Impressions
Customer did not leave a comment.david G.
At least this time, the ac and the heater worked in the vehicle. Big improvement.dallas F.
The uhaul was dirty on the inside. It was not cleaned out. The lady at the place was rude. She charged me for damages that were already on the truck which really upset me. I will never get a uhaul from this location again.VERONICA W.
The facility never received the reservation we made online.Privacy R. | First Impressions
Have the staff check the drop box as they are supposed to and not assume that rentals were not dropped off.TYLER B.
Customer did not leave a comment.RON B.
Customer did not leave a comment.ZACHARY L.
Customer did not leave a comment.LIZ M.
Very Professional.Wren T.
Customer did not leave a comment.Mike V.
Make sure that the tires are not retreads.Though I had an issue on my trip. Uhaul was fast and reliable from the time I called for help till I was back on the road only one and a half hours had past. So that was very good.JOHN D.
Customer did not leave a comment.glenda H.
Customer did not leave a comment.LISA N.
Customer did not leave a comment.LISA N.
They should have been open until 5 pm. No one was on-site at 4:55 pm, yet "security" doors were left unlocked. If you're open until 5, then 5 it is!BILL A.
Customer did not leave a comment.LINDY B.
go in and get your uhal and a smile todayKRISTIAN H.
Customer did not leave a comment.LYNN W.
Customer did not leave a comment.dave W.
Customer did not leave a comment.TIFFANY L.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.MICHAEL J.
Very goodPrivacy R. | First Impressions
did not want to accept the car hauler drop offJammie B.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.terri G.
Very nice people and clean vanJOLYNN C.
Customer did not leave a comment.joseph M.
Customer did not leave a comment.Carlos T.
Customer did not leave a comment.KARON H.
Customer did not leave a comment.nicole B.
Customer did not leave a comment.GEORGE D.
Excellent service!JEFFREY P.
loved the manager, Jennifer as she was so helpful.CHRIS M.
I was quoted .25 a mile but was charged .89.Houston R.
The third party renting company "Anytime Storage" did not give proper information and took no responsibility for any issues that came up. I was left with no help when the drop off place was closed. Also, the vehicle dash alarmed with a high temp. Anytime Storage was called and did not call me back with any information as what to do. I kept driving hoping the truck would not overhead and damage.MIKE B.
Yep, Thanks for the lolly-pop and water yesterday...We were hot! Great Service.JESSIE O.
Customer did not leave a comment.FRED M.
Customer did not leave a comment.GUY B.
Excellent facility and employees. Highly recommend!!!TED N.
3 charges were taken out my account and two of which I am still waiting for my debit. Account to be credited. The trucks brake fluid was very low along with trash inside the truck as well.jonathan W.
Customer did not leave a comment.AMANDA D.
Customer did not leave a comment.dwane S.
Customer did not leave a comment.Carlos T.
Customer did not leave a comment.ELIZABETH C.
In all fairness, the place is new and the drop off I made must have been the first one they had. The lady attendant was neither friendly nor helpful. She had to call and ask someone how to check the trailer in. The emailed receipt was blank.CURTIS T.