Excellent care and service! Will absolutely be back!BRANDON CODY R.
Customer Reviews for Anytime Towing And Recovery LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid and checked in online when i arrived gentleman told me this is nice you already checked in and loaded your drivers license nice. He then told me it would be an additional 47 dollars i asked why he told me taxes and rental fee. Come to find out he charged me safe tow insurance and trip insurance. Needless to say i was not happy i do not mind paying but do not sneak a charge in on me. When i called and i inquired abou the charge he told me that it is requird i informed him i have never paid this he said he would look into it and call me back. The equipment was rough the ratchets were full of salt and very hard to move he sprayed them with WD-40 but did not help and the ramps did not want to come out i believe the same reason. I would not return to this place dirty slimy people that is just wrong to do to people.Dennis R.
I first tried to rent it from another U-haul in Kincheloe, MI. Only to drive 5 hours there and find out that the trailer was not available for another 4 hours. So she kindly found another in Sault Sainte Marie and drove up there to get it. Once I arrived, they were almost acting as if I bothered their day. 25 mins later when they finally got around to me wanting to rent a car hauler, I was asked multiple times about the extra insurance coverage, and denied it all times. I was not handed a contract or anything once transaction was complete, and drove away without any contract or information as to what I just paid for. And naturally when I checked my credit card statement, I was charged for extra coverages I did not want. The gentleman also hooked the trailer up for me, but never latched it onto the ball of my truck. He had to come chase me down the a few blocks because he "remembered about it later". However, As I was driving away, I could hear that it was loose, so I got out and took care of it myself before hopping on the freeway and before he could come chase me down to make sure he did his job correctly.RYAN ALEXANDER B.
Customer did not leave a comment.NATASHIA AMBER F.
The guys had the trailer in tip top shape and ready for pick-up. Everything went smoothly.Edward J.
Very nice staff, helpful and got the truck out, checked, loaded with blankets/ appliance dolly and to the door while I got the paperwork done. I like that it was full of gas too, it made it so easy to fill and return at the destination.Angela Z.
Absolutely the best customer service, keep up the excellent work. Thank you Mike!!ALICIA H.
Customer did not leave a comment.CLARINDA MICHELL B.
Customer did not leave a comment.Thomas O.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.DARYL JOHN P.
Customer did not leave a comment.DENNIS LLOYD B.
Trucks oil life showed 0% but vehicle was clean. Guys were friendly. Pics regarding condition of vehicle wouldn't load so the broken driver side blind spot mirror on truck was a concern but they're were x's on the mirror the length of the mirror.STEPHEN ORLANDO E.
The uhaul was very clean and our experience was good. Thank you very much. ðŸ™‚JEANETTE MARIE R.