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DONALD G
Customer Reviews for Apple Tree Auction Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the driveway is available to drive in. There were these 2 pickups, 1 was white with an older white guy with gray hair driving it, would not move and let us through. I barely squeezed between him and the tongue of a u-Haul trailer, so we could drop off the key in the box. Thank you
RONALD SThis car hauler I rented was caked with dry mud mostly on the car ramps when I pulled them out!
Samuel Dthe only negative is the location was closed on Saturday and the signage was not very clear on what to do...
Timothy BClean out truck, have it stocked with the items we ordered, have doors marked where truck is to be picked up. U-Haul system was down so we had to wait for that to be fixed. Even though we did everything online we still had to wait every step of the process.
Daniel Wa little more organization on their end
CHARLES LThe truck we were given did not have a full tank but we did return the truck with one.
Kenneth Wcharged me more than what I owed and took it from my card randomly when I had a rent payment pending. love that.
Aubrey Gour truck didn't have cruise control - it would have been helpful to know that before we rented
ROWAN SThis location was great. The only problem we had was getting the key unlocked. You really had to pull down extremely hard to do it and before we pulled as hard as necessary, we were waiting in line in chat to get help.
Lisa FThe location was good but actually getting the rental was an ordeal. The person I used over the phone was extremely helpful but finding that phone number was part of the ordeal. Took 45-60 min to pick up my truck. Almost made me late to my own party.
Stephen HWe had asked for a 10 foot truck and was told none were available, there was one sitting there the same day when we picked up and dropped off. We also asked for an appliance dolly and did not get one but was charged for it.
Aaron GWas a bit confusing where to go. Trailers were at one end of a long building along with the U-Haul drop boxes but after getting up to that door it directed you to a door clear at the other end of the building so we had to move car twice
ERNEST BFantastic experience...they definitely know what they're doing!!! Thank you Kelli
kelly lLighting at night was only so-so, and the lot was icy.
David TI received a $9 fuel charge for using not even 1 gallon of gas and the gas gauge was the same as when I picked it up. I have no doubt it was set higher so when I checked in, it would show I used more gas than what I used.
Daniel DWhen it is icy out make sure you guys put salt down because I fell on the ice and I have bruises up and down my legs from the fall that day.
Savannah TNothing, very easy process to drop off the trailer.
Todd FInside of the van was muddy, had to clean the drivers side interior and cargo area myself before using
STEPHEN MI had to Drive to another UHaul Location to get a furniture cart because this site didn't have the one I had ordered. Uhaul did give me a discount on my invoice to compensate for added miles and higher rental cost of cart, which was much appreciated.
Scott RThey are the best!
brett WWonderful customer service! I cannot say enough good about the staff and experience.
Nick CThe most annoying thing was the mobile check-in. I've used mobile check-in before and not had any issues. However, this time for some reason I had to provide two names and numbers as references. U-Haul called each reference ten minutes after I provided the phone number. It asked for these references one at a time and didn't ask for them until I was checking in so I ended up sitting in the parking lot for thirty minutes (which took time out of my scheduled rental). I also had issues with using my phone number because last time I used U-Haul I had made the reservation (unknowingly) under a different e-mail. Therefore, my phone number could not be used as a contact because it was linked to a different account. I'm sure if I had been able to check-in in person everything would have been fine but it was after hours and that was not a possibility.
Erica MThe rear door on the truck would not stay in the upright position. This caused a great difficulty when loading or unloading the truck. We should not have been charged the full price for the defective truck we were given.
Malinda WI just dropped off the trailer because the offices were closed. So, my review is of just the outside of the location.
linda rAmazing staff! Polite and professional.
Nick Cwas kind of confusing where to pick up since there’s no uhaul signage. you pick up keys on the opposite side of the parking lot the uhauls are parked. But after asking an employee we found it! :)
Brittany RWas not very clean. Driver door had issues.
Jennifer GTruck I reserved was not there. Had to get smaller truck
BARBARA WVery helpful and always here to answer any questions
Joe HMy location changed about 3 times I was at the other location then they called me saying it was in newark which was about 30 away and where they said they wouldn’t have it the first time but did end up having it they said I would be getting 50 dollars off at the end because of the inconvenient of changing and having to get a bigger truck. but I never got the 50 dollars off
Benjamin HI requested and paid to have to a furniture dolly put onto the uhaul. When I picked up the uhaul there was not a furniture dolly in the truck. I would like my money back for not being able to use the dolly.
Sydney LAPP and Online pickup would not work, after 1 hour 15 minutes on hold call was dropped. Had to call back, wait another 15 minutes and was escalated to a Manager who had to perform a manual pickup. Two hours later was able to pickup.
Thomas BEasy after hour drop off.
Randy SThis facility is difficult to find. Signage is non existent. Wandered through the parking lot, finally entered a building with NO U Haul sign and asked a worker from an unrelated business where UHaul was located and she called someone to assist us.
Cathy BMy drop off was after hours on Friday and it took until Monday to get the equipment checked in. Uhaul says you can drop off after hours, but the website provides no means to do so. There was indication of an app that is available, but I do not use a smart phone. I tried every other avenue, including the 800 number, but the contract stayed open on the website for three days.
MARTIN FPick up by mobile phone was a disaster. Locks would not open. Vehicle had barely any gas. We had to call U-haul customer service and were on the phone for an hour trying to complete the pick up process. Our reservation was double booked and we had to drive 30 minutes to pick up a truck. Called us less than 24 hours to confirm the truck was going to someone and we would have to drive further to get another one. We were charged more than what was quoted. We were supposed to get a $50 discount for the double booking and not be charged for being given a larger truck. Neither was taken off of our bill. The delay caused us to be late dropping off at the destination facility. Because of this we will be charge the additional $20 for dropping off after office hours .
Charles OThus location didn't clean the truck( front cabin) after the previous rental....
Jamye W