Customer did not leave a comment.Kevin M.
Customer Reviews for Appleton Power Equipment
(U-Haul Neighborhood Dealer)
Appleton, MN 56208
Services at this Location:
- Mon-Sat: 8:30 am - 5 pm
- Sun: 10 am - 1:30 pm
Special Operating Hours
- 5/29/2022 - 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online customer service was not helpful. The equipment I needed was not at my location and I had to drive 3 extra hours out of the way on the day I was moving. I was offered no reimbursements for this.Sarah Q.
Very friendly people to work withKevin M.
Seemed fine to me.gary H.
Customer did not leave a comment.ALAN H.
The truck was muddy inside. The furniture dollys were not in the truck, and I had to go back to pick them up. The phone app was flaky. I tried to take a picture of the gas gauge which was less than half full, but it wouldn't work with the app.Michael R.
Customer did not leave a comment.CHARLES P.
The truck was suppose to be ready by 10:00 am. I arrived after noon and had to wait over 30 minutes for them to get it ready. There was garbage in the cab. The windows were covered with ice. I had to buy an ice scrapper to clean the windows before I could drive it.Brian O.
Actually care about customers. Help customers. I was told 9 days after confirming my reservation and 2 days prior to scheduled pickup that there was no trailer available and the closest one was 1 hour away or one 40 minutes away, but not available until 4 hours after my scheduled pickup time. When trying to make other arrangements, I was given ZERO help. ZERO assistance. I was told there was nothing else they could do. It would have been less insulting had the employee told me to "shove off." I will NEVER rent from U-Haul again and WILL share this experience with all I know. Do better. Be better.Dan M.
Customer did not leave a comment.Aaron M.
Samantha was magical 👍EVAN D.
Customer did not leave a comment.HAYWARD S.
Customer did not leave a comment.Randy Jr. L.
Personnel was helpful throughout the check in process and gave of their time in order to answer questions pertaining to the move -paul H.
I ordered a truck to be picked up in Morris.Julie M.
Needed visible sings for after hours.Wynette B.
Customer did not leave a comment.Mack M.
Customer did not leave a comment.ROBIN B.
Customer did not leave a comment.Jacqueline C.
Customer did not leave a comment.Evan D.
I was charged for safe move 28$ that I had declined. Called and was told there would be a credit for 28 plus tax. Mileage allowed didnt compensate for several detours. Charged me for 32 miles over.Angela D.
Would have been nice to pick this up where I was staying as I requested, but I understand trailer are left where they are left.KATHERINE P.
As I have spent thousands of dollars over the past two years renting equipment from U Haul this location has all kinds of excuses for not being efficient such as their cell carrier service not being good. Just poor planning by U HaulJOHN P.
Customer did not leave a comment.LESLIE O.
Customer did not leave a comment.Jill H.
Staff very helpful and willing to go the extra mile.DAVID M.
Customer did not leave a comment.John P.
Customer did not leave a comment.GEORGE B.
Very professional, I was in and out in less than 5 min.Tom R.
They staff was very professional and accommodating and made the me feel confident that my journey was going to be safe and successful with out any trouble. They made sure all the equipment was available and the check in went smooth.Diane L.
Customer did not leave a comment.SARAH C.
Customer did not leave a comment.James C.
Very friendly and accommodating.Raymond R.
Customer did not leave a comment.SHAWN S.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.pat B.
I thought they would have the Uhaul ready for me, but I had to track through snow and clean the 5 inches of snow off the truck myself.Theresa H.
Customer did not leave a comment.Judith B.
Customer did not leave a comment.WESLEY H.
Customer did not leave a comment.Jon S.
samantha and sue are fantastic repsJeffrey G.
Customer did not leave a comment.Nathaniel V.
Customer did not leave a comment.john L.
Customer did not leave a comment.EARL M.
Customer did not leave a comment.Jamie A.
Customer did not leave a comment.Alex A.
Customer did not leave a comment.Janelle H.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Heidi S.
Customer did not leave a comment.RANDALL S.
nothing they were greatJeffrey G.
The truck was horrible! Muffler was off the truck so the noise and fumes was 750 miles of hell and nauseating fumes. A $50 coupon for next time?? That's ridiculous and insulting. We are very surprised at u-hauls lack of interest and responsibility in this matter. This truck should not have been rented out in this condition and we should have been reimbursed.Terri K.
The owners were so accommodating and wonderful to work with! Highly recommend!NICOLE S.
Put a jack on the trailertim H.
samantha was very helpful and friendlyJeffrey G.
Everyone was great and very helpful even purchased items at location because they were so helpful!!Jeffrey G.
Customer did not leave a comment.RYAN S.
Customer did not leave a comment.Pat B.
Customer did not leave a comment.david B.
I would suggest having cruise controlTodd R.
Customer did not leave a comment.Denise R.
Customer did not leave a comment.marie A.
Not sure, I was very impressed with your agent in milbank, S.D. very helpfulron W.
Better training of personnel with the check out process. I never was made aware of photos to check, mileage and contract were not discussed, paperwork was faded and unreadable. Computer issues caused extra charges. Rep was helpful how to request a refund for the extra charges he couldn't remove.Sara S.
Customer did not leave a comment.brian K.
It took two hours to get a auto transport trailer rented. This is the second time this happened at this business place. However it was no fault of the people working there. The soft for there lap top does not work at this location. Both times they had to call to get me a transport rented. Both times it was a two hour wait. The people working were very apologetic. But it seems to me you need to update there laptop and or your software.DANNY L.
U-Haul.com could be improved. The reservations we received were to a U-Haul facility that had no trucks at all. If we hadn't called to double check, we would have been disappointed when we arrived and had to have made other plans on the fly. We had to travel an hour to pick up our truck, but we received a discount on the rental price which was nice.Jessica A.
Customer did not leave a comment.VALORIE R.
Keep the uhaul rental at the place that is requested for pick up instead of changing town/cities.Mark R.
Customer did not leave a comment.Warren T.
Customer did not leave a comment.Richard K.
We had reserved this uhaul online. A week prior checked and we didn't have e a reservation. They got us in the system, said there would be a trailer ready. Took one hour to go through paperwork and find us in the system! Not acceptable when you are in a time crunch to get things moved. In their defencedefense they did refund $50 for all the trouble. Drop off was very quick and painless.Jerald H.
Customer did not leave a comment.NATE V.
Customer did not leave a comment.LORI S.
Customer did not leave a comment.Patricia B.
Customer did not leave a comment.Leslie O.
Customer did not leave a comment.Brandi L.
Customer did not leave a comment.Shaun G.
Customer did not leave a comment.Camey M.
Appleton had internet down but just did it over phone then was glad didn't have to go further to get truckDONNA G.
Customer did not leave a comment.Benjamin D.
Customer did not leave a comment.david G.
Customer did not leave a comment.Gary F.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.JERRY W.
Very friendly & helpful staff ????GEORGE P.
Customer did not leave a comment.michelle Z.
I used the after-hours drop off.Melissa U.
I had to drop it after hours so I didn't meet anyone there.Linda C.
Customer did not leave a comment.JILL S.
Customer did not leave a comment.Micah M.
need better jack. also need to make sure that we have a spare tire. There were no places along the way to fix a flat.LAURIE B.
This is the third time i have rented a uhaul trailer. the trailers were rented from three different locations.At all three locations when it came time for pickup, there were lights that were not working. This time it was turn signal lighting. The first two locations worked on getting your trailers ready for use. This last location. Was only staffed by one person. However it was late Friday afternoon. Because of the staffing it was left up to me to get trailer hooked up and to get turn signals working. All three times it has been bad connection in the light socket. This time I stopped at napa and picked up some Electronic contact cleaner and that did the trick. Seems to me when your business is renting out trailers.Seems that a better job of maintaining the equipment is the solution to the problem.DANNY L.
Customer did not leave a comment.ROGER B.
Customer did not leave a comment.SHAWN M.
Customer did not leave a comment.Melany D.
Service was outstanding. I highly recommend them to anyone looking to rent a Uhaul product. I will be returning customer. Thank you.ROBERT B.
Customer did not leave a comment.Glenn S.