The lady that helped us was amazing and very professional
Amanda R
Customer Reviews for Appletree Storage Gonzales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Staff there are very professional and accommodating. They were genuine and may my experience pleasant. You just don’t find that everywhere.
Karen BNot sure who answered the phone there she was very helpful but someone the day before never noticed the tow dolly there!
Leonard SU
TIMOTHY RI’m a little of a neat freak so please don’t mind me but the dirt and leaf’s on the floor was was not so clean for me I did get as many leafs out as I could
Candace DThe lady at the counter was very rude and not helpful at all we didn’t notice until we left that the seats were sticky and called back and spoke with the same rude woman who suggested I wipe the seats and didn’t offer any other solution or even apologize for the inconvenience I was very disappointed with the entire experience
krista tThank you U-Haul!! Tonya was great the truck I rented was perfect!
Lourdes SEverything went well.
Glynis KThe U-Haul was just returned and smelled strongly like weed. I reported it to the agent and she didn’t seem to care.
Nolan AVery happy with the service.
Lourdes SLady was very knowledgeable and very polite
David GBooking was easy. Office Mgr. was courteous and competent. Trailer was in Excellent condition and return was quick and easy.
jerry fTanya at Apple Tree Storage was courteous and knowledgable-- a complete pro. Rental van had <20,000 miles, and functioned perfectly for a 600 mile round trip. Clean, ice cold AC, decent radio, and plenty of power. I would recommend Tanya @ Apple Tree Storage in Gonzales LA, and the Ford Sprinter 250 Van for smaller moves (1 bedroom apartment) without hesitation.
Timothy SStay the same
Margell MThe lady at the desk was very helpful and friendly :) easy drop off process
Megan PCustomer service representative name Tanya was nice and helpful throughout the entire process.
ELISHA FGood morning I just love the young lady who service me, she was awesome, again thank you❤️🥰😘
Susie BI THINK PERSONALLY IT TAKES TO LONG TO COMPLETE TO APP TO RENT THE TRUCK. I WISH IT WAS MORE EASYERBUT OVER ALL ITS OK
JACKIE SFast and easy service
MARTY BNone
JAVIER JI have no recommendations! Ms. Tanya was so nice, courteous, and polite. She made our experience so easy and smooth!! I would definitely recommend Appletree Uhaul to my family and friends and we would definitely use them again.
Debbie SI think I left my wallet in the truck
Darryl HThe truck was dirty inside and smelled like cigarette smoke.
Seth RGreat service, clean, very friendly.
Landon HQuick and easy…the lady at the desk was a bonus, great customer service, very nice lady!
laquita jVery neat n organized
Latahsa SHelp with after hours was unable to put mileage in and take the pictures
Jearmy MDirty vehicle and the windshield wipers were bad in need of replacement.
Troy GThis representative was very helpful and outgoing. She gave us her undivided attention and took care of everything. We were impressed with her customer service and knowledge of how everything worked and was able to explain everything to us. She actually took time to make sure we were ok and taken care of - like we mattered.
susan eU-Haul needs to put a jack on the tongue of the trailer to help with hitching and unhitching
Eddie GThe worker was very nice & friendly she got STRAIGHT to business I rate her customer Service a 10 keep up the good work nice location if u picking up from IAA AUCTION
Terence PVery friendly throughout the process.
Chantel HTruck was very loud it was not a smooth ride
Leroy WUnfortunately, the moving tools that I needed like a furniture dolly and blankets were not available at this location. Otherwise, the guy was really nice and took good care of me.
Brant MThe 15' rental Truck was over charge rental start time at 2:48 PM and returned at 8:00PM
Mack BExcellent service. The lady at the front desk was amazing and very helpful. My son forgot his toy there and she called me to let me know and saved it for him. The truck was ready and clean when we got there.
Trina EDid not have the dollies the website gives you options for so we were charged $10 for a furniture dolly that we did not receive
Steve KBryant was a nice agent
Christopher BWell to improve my visit I should be reimbursed for that I sanitize that small and wiped out everything
VERNETTA FOil light started to blink. May need to be maintenanced
ALFRED BOil light was oil. Truck seemed a little shaky
VICTORIA JJust didn’t acknowledge when walked through the door: she was on the phone and didn’t give any info etc !
BRITTANY J