Customer Reviews for Appomattox Trading Co
(U-Haul Neighborhood Dealer)

74 reviews

11130 Richmond Hwy   Appomattox, VA 24522

(434) 352-6026

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(434) 352-6026

11130 Richmond Hwy
Appomattox, VA 24522

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: 10 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Rick G. 
Rating:
1.0

Customer did not leave a comment.

Josiah L. 
Rating:
1.0

I have been double charged. And the service was terrible.

florence R. 
Rating:
5.0

Customer did not leave a comment.

Jimmie B. 
Rating:
4.0

Was a big ordeal planning and time wise. Please ensure locations have the 24/7 share options at there locations.

Rodney L. 
Rating:
5.0

Customer did not leave a comment.

HAROLDLEE M. 
Rating:
5.0

Nothing

Shadeja M. 
Rating:
4.0

Once again, the crank would not work. I had my 16 yr old son trying to help me unhook the trailer and it took us about 30 minutes because the crank would not engage. We both got grease all over us, including my shirt and during that time a rain storm came up that we should not have been in had the crank worked correctly and we both got soaked.

Charlie B. 
Rating:
4.0

Customer did not leave a comment.

CINDY S. 
Rating:
2.0

They don't verify the mileage when they have a truck turned in and use the excuse that most are left after hours via drop. Cost me $65 in overage that was impossible to happen. Worst experience of any UHaul rental I have ever done.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
3.0

Customer did not leave a comment.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

Roy J. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

As far as U-Haul in general I made reservations 2 weeks prior to picking the equipment up I arrived at the reserved pick up location equipment was not there had to take Uber driver 26 miles out of the way very disappointed in you Hall's overall service will not recommend it to anyone

Dave S. 
Rating:
5.0

The Appomattox Trading Co people were outstanding! Friendly, knowledgeable and helpful. My problem was no fault of theirs. The problem was that this is NOT where I wanted to pick up my trailer. My reservation was in Lynchburg Va. I was notified less than 24 hrs before my pick up time that there was no trailer for me in Lynchburg DESPITE MY RESERVATION! No attempt was made by U Haul to right this. I was simply told that I had to drive 40 miller's out of my way to go to Appomattox. This was most inconvenient especially since I was supposed to pick up at 9:00 and Appomattox didn't open until 10:00. This put me over an hour behind my schedule. Again U-Haull made no attempt to right the issue. Not sure what good my reservation was! Not sure I'll use U Haul again unless I hear from them. Unacceptable service with plenty of other traveling/hauling options out there.....

DT G. 
Rating:
5.0

Customer did not leave a comment.

JOYCE D. 
Rating:
5.0

Very pleasant and helpful

John. L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
3.0

Customer did not leave a comment.

john t L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

latiera B. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
3.0

The place was not open when we had scheduled the pick up. The owner reported he had to had to take his wife to the hospital. Therefore I picked the unit up 4 hours later. I waited at the lot for 35 minutes before I left the first time.

BJ W. 
Rating:
5.0

Was helpful!!

Clifford S. 
Rating:
5.0

The gentleman who took care of us was friendly and helpful! Great service!

Autumn T. 
Rating:
5.0

Everything was excellent and professional done thank you and will use them again in the future

maurice T. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
5.0

Customer did not leave a comment.

tim L. 
Rating:
5.0

This location I use with awesome very nice guy to work with and will definitely use again

travis B. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

MARY ANNE B. 
Rating:
5.0

Employee there was very helpful and friendly!

Joshua F. 
Rating:
5.0

Thank you so much! Your assistance and help were invaluable.

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

susan F. 
Rating:
5.0

This was a nice location, however, not the location I booked. We were moving my son home from college in Lynchburg and wanted a rental there. I did not expect to have to drive an extra 40 minutes each way to pick it up. I booked the trailer in February so I would expect to get what I ordered. I received a phone call the day before pickup during my son's graduation that the location had changed. I was not very happy about the situation.

Troy L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Nothing, great experience!!!!

richard C. 
Rating:
5.0

Customer did not leave a comment.

GREG P. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Tim has been a great service to his customers.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

terry F. 
Rating:
5.0

Clean Windows all around vehicle

Bob H. 
Rating:
5.0

Very friendly and clean

kevin C. 
Rating:
5.0

Just keep up the good work. Got me in and out quickly at the last half hour of his day. Truck was spit shine front and back. All items worked. Even loaded the appliance dolly for me when I forgot (left the truck there for later pickup). Will use him again if I need another.

scott H. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
4.0

Not quite enough parking.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

brad L. 
Rating:
5.0

Have my set uhaul station. Will never go to another site.

Sherie A. 
Rating:
5.0

Great store and friendly staff

Sherie A. 
Rating:
5.0

The service was great, equipment worked very well and was nice and clean. I was treated very nice by the rental agent and he acted very professional. I will definitely go there if I need to rent a truck in the future, and will also recommend this agent to my friends.

Fred W. 
Rating:
5.0

As a first-time customer, I can say that I will definately keep my business here! The truck was easy to drive and well-maintained. The staff was ready to help answer any questions I might have had. The rental price for the truck was more than reasonable! There was plenty of room for the equipment I needed to move, and the whole truck was clean. I highly recommend the services of the UHaul Authorized Dealer located at Appomattox Trading Co., on Richmond Hwy, to those looking for a great hauling experience!

james B. 
Rating:
5.0

Friendly and good service.

kasey M. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

This was by far the best location I have rented a uhaul from. My husband and I have moved several times throughout our lives and never have we been treated so well when renting a uhaul. The gentleman at the Appomattox Trading Co. was patient and professional. He explained all of the information about our rental and did not leave any details out. He really took the time to insure we were satisfied before leaving with our rental. We absolutely recommend renting Uhaul from Appomattox Trading Co. above anywhere else!

philip B. 
Rating:
5.0

Very professional

wiliam T. 
Rating:
5.0

Furniture or U-Haul needs go to Tim of Appomattox Trading Company. The customer service was excellent! He was understanding and courteous of my needs as a customer. Moving can be very stressful but Appomattox Trading Company helped to ease that load. There were plenty of other places I could of went but I'm so glad I chose Appomattox Trading Company. With the experience that I've had I can certainly say he earned my business. Angela - Appomattox. VA

Angela S. 
Rating:
2.0

Unsatisfactory with poor communication, paid in cash and dropped vehicle off at location on time, however it was late getting signed in to show it was returned and I had to get deposit back in a check but I paid in cash. Very disappointed.

Shuntal B. 
Rating:
5.0

Everything was great I wouldn't change a thing.

Carlton B. 
Rating:
2.0

Could use a little help

john L. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Great service, very helpful

Tyler S. 
Rating:
5.0

The local business owner was very very helpful and friendly. Will be using this location again..

terry B. 
Rating:
5.0

Take it from me, these guys are great. They know their stuff and will take care of you and know the answers to all your questions. Great location and facility!

Seth H. 
Rating:
5.0

Very pleasant experience, the store owner made my already stressed day of moving turn around. He helped me with a issue I'll be sure to use Appomattox Trading Co again. Would recommend checking them out.

John R. 
Rating:
5.0

Very disappointed in that the allowed mileage is not enough. This has happened twice. It wont happen to me again.

JOHN D. 
No reviews have been submitted for this location.

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