The gentleman was very nice and helpful . I was so thankful for the service I received
CHANTAL V
Customer Reviews for Arav Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service.
Fallyn HThis location is a joke. There is no physical building at the registered address. It's a large industrial lot that is shared by multiple companies. Some woman met me in her car and gave me the keys to the truck and said to return it to the spot I picked it up in. "Leave the key in the glove box." Well I locked the van, because to me this is an unsecured area and anyone could open the door and drive off with the van. They were unhappy that I locked the van. Well too bad, if the van was stolen, they would have me pay for it or any damage if they ever found it again.
PAUL BThe store/parking stays in a good location in Astoria, but the office is not in there. So sometimes it takes longer to find someone to finish the process for picking up the vehicle and give you the key. But it works, overall.
RENATA DBetter directions on google to find location.
CESH RI had a very bad experience last night when I went to drop off my truck. I got there around 7pm. The security guy at the gate informed i could not go in to drop off, and I would need to call Uhaul to come out the gate to pick it up. So I parked, called u haul, and they could not get in touch with the person that was supposed to come out to pick up the van from me. Customer service from uhaul tried to get in touch with them for at least 45 minutes. Then I asked the security person if he could call them, he told me he couldn´t, and because I kept asking questions to find out a way to drop my van he said I "pissed him off", he came out his car and started YELLING AT ME, RAISING HIS VOICE AND BEING DISRESPECTULL. He yelled at me that he works for amazon, not u haul so he could not call anybody. But he also said the person that pics up the van works for AMAZON, so in fact he just didn´t wanna call the person that works for HIS COMPANY. I wasn´t asking him to call anybody from uhaul, I was asking him to call the person FROM AMAZON, THAT PICKS UP THE UHAUL VANS. His attitude was aggressive and not helpful. While he was screaming, the uhaul customer service representative (which was very good btw and tried her best) was hearing all this and came up with an alternative solution of me taking the truck home and deliver next day. Before I proceed in doing so, a guy FROM AMAZON came out the gate and picked up my truck his name was JESUS and he told me he was there till 10 or 10:30pm. I wasted more than 1 hour of my time, I got disrespected and screamed at by the security guy, I am not satisfied at all with this service.
DANILO AReservations must be done online this makes it so much easy to rent . Without the hassle of lines. I would rent again from here .
Wilfred AI think her name was Sandra. She helped me in Astoria and she was amazing !!!
Kevin CThe location is in an address where there is no Uhaul office. It took me almost an hour asking around the neighborhood to find out that the Uhaul is nowhere but there are a couple of guys inside the Amazon parking lot that are renting the vehicles for Uhaul. No one knows about this, noone around the parking lot and not even the Amazon parking lot security guard. At first I thought it was a scam but it is real. How is that possilble? I wasted almost an hour and I finally figured it out and it cost me about $40 because I had hired a guy to help me with the job and I wasted an hour figuring out where the Uhaul location was. The truck was fine and in good condition but this is no way to rent vehicles.
Giuseppe PI wasn’t able to get my original location.
Gary C