The process was quick and easy. When I spoke with the gentleman to setup time to come to look at the truck and decide the size needed it was done very professionally as questions were asked and answered. A referral will be extended to family and friends.
MARTINA W
Customer Reviews for Arcadia Chemical Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional service overall. Will definitely do business again when needed.
Shannon CNothing. Kevin was a very friendly, very competent and very professional individual. I could not be more satisfied with my experience. I unreservedly recommend him and his company.
Eamonn CThe manager was a real professional.
Tony MGreat customer service!!
Gabryel SGreat customer service!
Drew NAmazing service! Everything was clean and ready for us when we got there. This will be the only location I recommend and use from now on!
Iris ANot a thing !
TAYLOR SKevin was helpful and so kind to help us during a holiday weekend, I would definitely use his services again!
Alberta TAir conditioning did not work on a new truck
Daniel CExcellent and professional service provided!!
Val LA touch small for bigger trucks with a trailer, you better know how to drive, or don’t pull into the parking lot. The lady there was so very nice. Helpful. And kind.
PAMIE SI wanted to rate the questions as "NOT APPLICABLE" here, however it wouldn't let me. Due to the fact that there was no one at the location when we dropped off our trailer, I deferred to the "NO" answer. We called the Grand Rapids office and they helped walk me through the process of leaving the trailer.
Karen HNothing everyone and everything worked Very well.
Beulah GThis was the best customer service I’ve ever experienced with Uhaul. Mr. Crawford was very professional and even offered beverages while I waited for his system to reboot.
Rebecca BExcellent service, equipment was clean and ready for us when we got there. Very helpful!
Anatoly SI love love love Mr. Kevin. Everything about him is excellence! I don’t use any other location.
Jaylin PAwesome thanks
Arthur MNothing the staff was amazing and very helpful top notch service and experience would highly recommend to everyone i know in need of a uhaul
Shaun SWould highly recommend this location. Will rent from here for now on whenever I need moving service and assistance.
Ava CHave "After hour" drop-off clearly marked. Provide additional space for dropping off trucks.
Martha MKevin has done it AGAIN!!! What are you waiting for? Book Your truck with him TODAY!! If he has no truck, I would wait until he has one available! There’s no better uhaul location than this one!!!
Jaylin PExcellent customer service!!
Paul DThe person I rented from was 2 hours late to my rental time. The company and address i was sent to was not the company that was on the building. After waiting in the parking lot for 40 mins i was asked to go to another address The truck was in a broke down bus depot. And after sitting there for another 30- 45 minutes some one showed up handed me a key and sent me on my was.
Robert MWow Kevin is amazing! He’s so nice and very much helpful throughout the ENTIRE process. From start to finish he made sure that everything I needed was able to fit my budget. Don’t walk, but run to this location!!!!! You won’t be disappointed. Thanks Kevin see you again soon.
Jaylin PFast, Efficient, and Friendly. 10/10 recommend and will use this location again in the future
William PExcellent customer service
WILLIAM PThere was no person available to help when items that were rented were not in the truck (blankets).
David Kthe man at the desk was super friendly and helpful. However I did not fell safe with the location.
natalie LKevin was great! Would recommend him to anyone!
Lauren HThe owner took great pride in his business and was very diligent and helpful
janella lI would say everything was perfect is nothing they really need to improve…
Zelena FThe service was amazing, everyone was so helpful and kind. Moving can be hard but this location helped made things less stressful.
Sinqua AThere are no improvements to be made. This was the best experience I've ever had with U-Haul. This is in the top 5 of customer service interactions I've ever had.
Sean MDon’t supply customers with vehicles with check engine lights and don’t charge so much it’s absolutely insane!
Gabe JThey was very friendly and helpful. Appreciate their good customer service. Will be working with them again soon for another project.
GENEVIEVE DThe staff at the location was very professional and courteous. I will recommend them again and again!;-)
Michael ANo, complaints here
Sonia MRented from them for a second time. Same excellent and professional service as before. Unlike most places today, these folks care about having your business!
Robert DExcellent experience! The staff at Arcadia Chemical were very helpful, efficient, and professional. Will definitely use them again for any moving needs we have.
Robert DJust keep doing what you’re doing…top notch customer service!
Tonja HPerfect
Jeffrey WThe gentlemen that rented the trailer to me was outstanding in every way. It was the best experience I've ever had renting any equipment.
CAROL AExceptional customer service. Friendly, helpful.
David NI absolutely recommend renting here if you're looking for an easy move. I rented a trailer for an in city move, and the customer service representative was very friendly and professional. I will most definitely come back for any future moves!
Justine SAwesome customer service! The owner showed me that equipment and towing trailer set up. I will definitely rent from that location again.
FELICIA SVery friendly and helpful
Ronald LFRIENDLY, COURTEOUS AND PROFESSIONAL. THANK YOU.
brenda jI can't tell you how I would rate this location their's was no street lights no security it was not lit AT All total DARK not what you call a good location at night it wasn't the location I wanted In the first place I paid more than what I was really wanting to the truck needed to be retired but it did the job the rental assistance needs to be better assistance it took me over 1 hour just to figure out how your system even worked I had to call many times and never got ahold of anyone I was about to go somewhere else but I needed to be out of where I was I'll use uhaul again but this time I'm not going to wait until midnight to pick up a truck that was crazy as hell I wasted a hole day and only had just a few hours to move midnight to 6am come on yall can do better than that when I booked the truck days in advance just to find out the person never put my request in I feel like I should get some of my money back I ended up staying up 24 hours and not even get to use the truck for 24 hours once again I can't say the location was a bright idea if someone has to pick up the truck at midnight this company makes enough money to get cheaper on gas vehicles and in better conditions so instead of giving you a bad rating I'll let this letter answer your question thank you very much for allowing me to rent your truck I'll be back but with better knowledge of how I want to use your company
Brian PVery nice gentleman
FREDA MIt was a pleasant and professional experience - like a neighbor helping a neighbor.
Meredyth LKevin was an awesome professional that went above and beyond what I expected and a real pleasure to work with. I will recommend him to anyone and will be a return customer if in need of a U-haul service in the future.
Tony SOverall it was a good experience it was my first time renting a u haul and the clerk Kevin made sure that I had a easy time doing so overall all great experience
Marc SThe man who dealt with my rental pickup was absolutely wonderful! He was extremely patient and kind, he was very thorough with his paperwork but did not keep me waiting for long. I have rented many many uhuals before and he was by far the absolute best experience with his customer service.
Hannah WI ordered the Uhaul at another location and when we got there I was informed that I had to pick it up at this location. I signed up for contactless pick up and my time to pick up was 8:15. I wasn’t able to pick up the truck until 10:00 due to the employee having a doctors appointment. It was very unorganized and set me back a few hours on what I needed the truck for.
RICARDO RCustomer service and professionalism was the highlight of this entire interaction.
Patrick BOwner was very pleasant and accommodating. He even met me later to help me install the tow dolly. Would recommend this location in the future
Matthee GKevin is great ! Very good customer service
Whitney MNo sign, doors locked....I had to call to see if open. Creepy location
Bobbie L