You guys are the best keep it up.
Richard e
Customer Reviews for Arcadia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service rep. I dealt with at this location was extremely thorough and professional…..👍👍👍👍
DAN FMichael is kind, professional and supportive of customers during a highly stressful time of their lives. 10 plus location and staff
Lynne PTwo comments: Steering wheel was sticky and very dirty. Should be wiped before every check-out. Light came on several times saying rear wheel tire needed air. Workers very cheerful and helpful. Thank you!
Grace JThe attendant Michael was very courteous and friendly. He made the whole experience less stressful although we needed the van urgently. We will recommend this location definitely because of his professionalism.
Semih HCar was clean and drive nicely. Would most definitely use again! Thanks! Also, the guy at the front desk was pretty friendly:)
Steven OHave a sign of address of your location on the building or outside on the street it took me 20.mins to find you..also you change my location and time pickup and your customer service is terrible.
corrine mGreat experience.. Went smooth.. Michael was superb in every way.. U Haul is blessed to have him!!! 🌹
Benita AGood
JINRONG XThe staff member who helped me was very friendly, explained everything clearly, and was very helpful. The website for booking, etc was easy to use. Overall the experience and price were great.
Hilton RThe truck I rented had a lot of gravel in the truck bed when I picked it up. It wasn't horrible, but I had to sweep it out before I could load the furniture I wanted to move. Other than that, everything was great! The attendant was especially helpful.
Priscilla BRented a 15’ foot vehicle four days prior to needing to pick it up and found out an hour before getting there that it wasn’t going to be available so I had to take a 20’ footer instead. After the initial conversation I had over the phone I was told when I got there that U-Haul would give me the same rate for the 20’ as the 15’ I originally put a reservation in for so that was very much appreciated. I also rented a hand truck dolly 4 days prior and when I got there they had none available making my job moving even harder but it was done none the less. Matthew was very nice to deal with. You might want to carry boxes, pads and other moving items though so people like me don’t have to go to another U-Haul location to get those and then go to your location to get the truck.
DAVID LJust keep doing what you are doing; providing excellent service and good customer care!
Calvin bThe van was quite dirty. Staff was great.
ALISON OSandra is the best. Thank you
PATRICK CMake sure the key works for both doors and the ignition. if it doesn't be sure to let the customer know. Ashley explained everything to me and she was so helpful. I had to extend my days a few times and they never had a problem with extending it. I had a family emergency and I called to extend my time for a day or two and Ashly gave me a week just in case I may need the time. I would highly recommend renting from them. You will be very pleased.
LINDA TSandra was fantastic! She provided not only friendly but very accommodating service during my rental and I would not hesitate to keep coming back at this location.
ANNA GI can not think of anything at this time
TONY BSandra is always professional and friendly. Patient and kind throughout entire process. Favorite uhaul!
RHIANNON VThe woman who helped me was professional and friendly
David RAll in all was great, Sandra was great and nice as well
SAY KThe service and vehicle excellent 👌
RIYAS KExcellent service
Nagarajan CSandra was very helpful, friendly and responsible.
Nishani MHave pick up trucks instead of only vans. But the lady who works there definitely has excellent customer service skill
TAM NHaving the U-Haul rental right where I am taking my stuff to storage is wonderful. It makes it so convenient and efficient.
Diane BGreat customer service!!!!
eric bWill be submitting bad review on Google!
Sara GNothing. Everything was great!
Rhiannon VExcellent service and customer service.
James THelp clean up the mess with a smile
Samuel SService was good.
Angelica NNothing there great
Kathryn SAshley at the front is amazing! Have had to rent a U-Haul a couple times already this year and she is always so helpful and kind.
Tiana MDrop off was quick and easy
Jose AI had a 9:00 a.m. reservation but no staff showed up until about 9:15 a.m. This threw off the schedule for the day and made me late. In a prior pickup from this location, the van was dirty and cab had food residue, crumbs, etc. There is a general lack of friendliness ... pickup and dropoff times are not convenient ... generally, after renting from this location a few times I will try to rent from another location next time to avoid these problems.
Matthew GFix the ac
Rosalia GRented on a Sunday morning. Returned vehicle before 5:00, the location's posted closing time at Arcadia Self-Storage in Arcadia, CA. When I arrived, approximately 4:50pm, the facility was closed and locked. No one was present at all. The main lot, which contained my personal vehicle, was closed and locked, preventing me from retrieving my car. After calling U-Haul's toll-free number and speaking with a couple of individuals, it was agreed that I take the rented vehicle home, leaving my car locked away in the self-storage lot. I took a half-day off work to return Monday morning so I could drop off the rental and get my car. The woman knew about the incident from a voicemail left by one of the people I spoke with the previous day. She lied to me, saying the surveillance footage showed "she" (don't know who "she is) closed the gate and left right at 5:00, which is nonsense since I was there before 5:00 and "she" was already gone. They went ahead and charged me for the rental anyway. What a crock.
Andy SThe truck had graffiti on its side. The brakes were not great, even when the truck was empty. The steering was a little loose, at highway speeds it would drift too much, and the steering wheel was missing chunks. This truck could use some work.
Jose LDiana was awesome! She got me in and out of there in about 5 minutes.
ANDREW LAshlee was awesome and her customer service was excellent.
Ash Sgood
Honglei ZTell the customer BEFORE THEY LEAVE that you will send them a link that requires them to indicate mileage and truck condition BEFORE they leave. No one told us and we didn't receive the text until after we go home. Don't say customer returned vehicle at 3pm and charge them a 3rd day when they brought the vehicle back at 2 pm per GPS history. Tell the customer that you will charge them when you give them dolly. I was told over phone these would be provided but no one said there was a charge associated with it PER DAY. Last but not least, not sure why I had a $45 coverage fee on my final bill as I'm certain I didn't ask for that and no one told me about that. This kind of stuff and so much of it makes you feel like you're being robbed.
ROBERT CProcess was very quick! Thank you!
Lauren Vstaff was kind and real nice !! great bussness
cameron dWell done professional service
Yolanda DThe staff was friendly and helpful. Overall it was a good experience. Our only grievance is we picked up the truck with less than a quarter of a tank. We only put a handful of miles on it and had to fill the tank to make our way back to drop off. Uhaul shouldn’t release trucks with less than 1/2 tank. It’s inconvenient to get fuel before you even know how much you’ll need especially since we aren’t reimbursed for overfilling the tank.
Cynthia WHave the truck clean inside and out. There was mud and dirt on the outside. Inside looked like it hadn’t been cleaned in months. Was hard to see out of the windshield it was so dirty and had no washer fluid. I have pictures of all of these issues. Should have been given a discount.
Yvonne WThe computer system was down for 10 minutes. They were unable to complete the paperwork until the internet was restored. Once done it went fine
Kimberly NThe mobile app takes longer than speaking to human. I wonder who the app helps. It wasn't more convenient for me.
Michael KNo improvements. Ashley at the Arcadia/Huntington location is an excellent manager. She explains clearly what the rates are, is always available in the office and on the phone. If there is a chance for a promotion, she deserves it!
Nola LNatalie and the worker we returned the truck to the following morning were very helpful and understanding of our needs and answered all of our questions.
Mark CNo improvements. My experience exceeded my expectations. The van was clean, in excellent working order and the seats were very comfortable. It was perfect for my needs. The Arcadia location and parking lot are well kept and safe. And Ashley was efficient and very pleasant. All in all a wonderful experience!
Nola L