Customer Reviews for Arcadia Truck Stop
(U-Haul Neighborhood Dealer)

Rating:

3.0

This was a newly opened one and you need to give them time to get situated.

Rating:

5.0

The only few problems the engine was on from the start I change the oil for the truck but still the engine lights are on and the transmission is very hard to reach the next gear it is almost like you are fighting to make the transmission move forward upd to the 5 or 6 RPM to reach the higher gear The truck needs repairs for engine and transmission and the location has an excellent customer service and friendly team and good management the only thing that it is under renovation with the new management so we are looking forward to get the rest of the services up and running as Uhaul store and services

Rating:

1.0

This was picked up at a very run down location. The trailer was in a field, overgrown with weeds. The person that was there had no idea we were coming and did not know what to do. He made a phone call and that person would not come to the location just told him to let us take it. We hooked it up on our own, received no paperwork. As we were traveling we noticed that the tail light did not work nor did the light for the license plate. We were also told this was the only trailer available at the last minute an hour away from us. On our way home we noticed several trailers located in a rental place very close to our home. I was charged a fee of $70 for insurance that I had no idea I was being charged for. I was also promised $50 refund for having to go out of my way, an hour away to pick up the trailer. Both of which I tried to dispute bout was told that the contract was open and we had to wait until it was returned . We will be calling tomorrow to try and get the charges removed.

Rating:

1.0

Horrible service. Lied and said I didn’t fill truck back up to full which I did. So they charged me for that. Waited till after I put keys in dropped box before coming out. Didn’t even look like there was anyone there looked like a ghost town. Kinda scary and creepy didn’t really feel safe to drop anything off. Poor lighting at night if you drop in the dark cause there is non. Won’t drop there again

Rating:

3.0

Fix the place up. Looks desolate. The people working there are just fine and helpful.

Rating:

5.0

Adele is awesome he went over and above to make sure we had the equipment we needed when we needed it.I would recommend anyone needing uhaul equipment in or around Arcadia Fl to see Adele at Arcadia Truck Stop.

Rating:

1.0

Sow bad

Rating:

1.0

Owner/manager was rude and rushed me to get off the lot.

Rating:

4.0

Had a problem with the price. Said it would be $24.95 for a 24 hour period. I returned it to another place and they said it was double because it was a one way. I called the location that I rented it from and he said he would return the money from them. I said I would call U-Haul before he did that. I called U-Haul and reported a claim. I’m still waiting on a response from them.

Rating:

1.0

Get knowledgeable employees, who know the business

Rating:

3.0

I forgot how icky the Arcadia Truck Stop was. The young man who helped us was very nice and helpful. Would use one of the other Arcadia locations if needed again.

Rating:

5.0

I will definitely use this location again. The employees and manager (Bill) are friendly and knowledgeable.

Rating:

1.0

Do not use this location as a UHaul representation. Especially, since there is another location +/-2mi away.

Rating:

3.0

It rains a lot in this part of town. The yard was flooded. I tried to change my drop off location but because the scheduling department closes at 7 PM I had to drive back an hour. I was worried about being late so I managed to get someone in customer service to help me. By help me I mean incur another full day charge so I could get it back an hour late. There is no drop box at this location which is contradictory to the instructions. The lady was really helpful at the spot. After starting the day with difficulty, ending it painfully and with wet feet from the yard, then being charged for mileage on top of the reservation which I thought took that into consideration, $400 later was still cheaper than a moving service, but not by much, and honestly, the headache would have been worth the extra couple hundred bucks. The app is also a glitching nightmare. I had to uninstall and reinstall more than once just to get to my pick up and drop off process. I understand outsourcing is more cost effective, but maybe invest into checking your technologies and the facilities. U-Haul is not what it was even just a few years ago. But whatever, the move is done. Thanks for the truck and the test in patience and thankfulness. 🥲