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JAMES C
Customer Reviews for Area 51 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly. Communication great.
Miles BDeb is wonderful to work with. I will return!
Jenny WAmazing customer service!
matthew rAwesome job! Thank you.
Perry COnline registration and online pick up was terrible. An hour and a half to register requiring two phone calls two chats. After all that still had to check in in person. Not good!
Raymond HThe sales representative was very knowledgeable and personable. She knew what she was doing. She Walked us through the entire paperwork.
BELINDA FTrouble was blown tire on trailer. Something no one could expect
Carol WDebbie is THE BEST!! Honestly, I’ve never had a better rental experience. Friendly. Fair. Went above and beyond to help me with an issue with my truck. HIGHLY RECOMMEND!
Timothy MOffer options hourly between 1 and 2 days.
Nicholas SI did not receive email or text receipt bill for the truck that I rented on April 29 2024 at Area 51 Kinsman Ohio. Please send a receipt please for my own records. Thank you John Gilliland
John GThis is the location that actually set up the pick up for us in Florida, as well as the drop off. They did ALL the work. They made themselves available to us every day as we could not make contact with the people in Florida due to incorrect telephone information and the stress it caused. Our experience was EXCELLENT but ALL the credit goes to Debbie at Area 51 Storage in Kinsman, Ohio.
patty gEverything was great. The Proprietress was helpful and explained everything in detail so I could understand it! Keep up the good work!
Daniel HDebbie always is prompt, professional, and courteous... ty
David UMy only problem. Thank goodness for my son who came to help, was the online stuff we had to do to pick up the truck. I live in the country service is bad. The online stuff would not work on my phone. I wish we can just have a human person have us sign a paper, copy our license and hand us the keys. UT for the most part. Truck was a perfect size. Ran great, fit everything in with Xtra space. Would I use uhaul again, yes but I would have to really think about it because of the online. Bring back the old day, with a signature using a pen and carbon copy of the paper we just signed.
Karen MOffer lift gate trucks.
Nicholas SThere nothing to do…Very please very nice people…
donna BSuper friendly and accommodating people, I called them at least 10 times with questions and they were just as nice and informative on the last call as the first and when I picked up the trailer! I will definitely recommend Area 51 for U-Haul rentals
THEODORE RAwesome place
Richard RThe only difficulty we had was getting my driver license scanned. This may be because of the DMV sticker with updated address on my license, but it took several minutes to get checked in. A manual option to enter information would be helpful.
Gary HEverything was perfect with no issues, even though I reserved it at the last minute on a Sunday. No issues whatsoever.
Annemarie W