Customer Reviews for Ark Self Storage
(U-Haul Neighborhood Dealer)

341 reviews

5514 White Bluff Rd   Savannah, GA 31405

(912) 354-6542

Office Hours

  • Monday - Friday:
    9 am - 3 pm / 4 pm - 2 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    1 pm - 5 pm
Special Operating Hours
  • 6/1/2025: Closed

Services at this Location:

Contact Us

(912) 354-6542

5514 White Bluff Rd
Savannah, GA 31405

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 3 pm / 4 pm - 2 pm
  • Saturday:
    9 am - 2 pm
  • Sunday:
    1 pm - 5 pm
Special Operating Hours
  • 6/1/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

MAYA W 
Rating:
5.0

Hope is AMAZING!!! Will work with this U-Haul location and ONLY this U-Haul location anytime I’m in Savannah, strictly because of her. Thank you Hope!!

BRITNEE D 
Rating:
4.0

Great customer service at this site

JENNIFER W 
Rating:
5.0

Keep up the good customer service at this location. Ms.Hope is so wonderful!

LEE W 
Rating:
5.0

Customer did not leave a comment.

JORDAN J 
Rating:
5.0

Customer did not leave a comment.

Susan S 
Rating:
5.0

Customer did not leave a comment.

JAMIE K 
Rating:
5.0

Very easy

LAWRENCE B 
Rating:
3.0

Customer did not leave a comment.

Patricia H 
Rating:
4.0

Customer did not leave a comment.

Maria l 
Rating:
5.0

Customer did not leave a comment.

Christopher T 
Rating:
5.0

Very professional respectful great conversation answered all my questions about locations.

Barbara C 
Rating:
5.0

Very friendly and helpful associate, clearly explained the details of the rental and got us on our way in no time.

JACOB C 
Rating:
3.0

Out to lunch at 3p

Bridget M 
Rating:
5.0

Customer did not leave a comment.

Arianna K 
Rating:
5.0

Customer did not leave a comment.

Kensley B 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
1.0

So rude

Tamila K 
Rating:
3.0

Customer did not leave a comment.

Vyom S 
Rating:
5.0

Easy drop off . Professional, knowledgeable and friendly

Ramona G 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Customer service Representative was very friendly and helpful 😁

Aratavia F 
Rating:
5.0

Excellent service!!

Maryann L 
Rating:
5.0

Very good customer service with Mrs. Hope!

Lee W 
Rating:
4.0

Customer did not leave a comment.

Julie M 
Rating:
5.0

Customer did not leave a comment.

Meghan P 
Rating:
5.0

Customer did not leave a comment.

Kerry F 
Rating:
5.0

Customer did not leave a comment.

Cornelius B 
Rating:
5.0

Customer did not leave a comment.

Sylvia W 
Rating:
5.0

The drop off process was quick and easy! Staff was friendly.

Cheyanne G 
Rating:
5.0

Nothing. Perfect check in.

Kathleen V 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Excellent customer service. No issues with vehicle Hope is friendly, knowledgeable and professional

Jai G 
Rating:
4.0

Signage near road would help… tough to find due to busy road and gps not quite locating right. :)

Christopher P 
Rating:
5.0

The service at this location was excellent. Hope, the attendant, was very kind and helpful. The only concern was that the right windshield wiper on the cargo van was not working. If it had been raining during my use of the cargo van, that would have caused difficulty while I was driving.

DENNIS B 
Rating:
3.0

24/7 checkout process was absurdly difficult; I finally gave up and used the live clerk at the desk, who was very helpful. Checkin was somewhat slow but successful.

Brian K 
Rating:
5.0

First time using this location, great experience.

Daniel E 
Rating:
1.0

Customer did not leave a comment.

Jeffrey B 
Rating:
5.0

Hope was very nice and accommodating! Thank you

Greg C 
Rating:
5.0

Nice people, good equipment. It’s hard to beat.

David W 
Rating:
4.0

Customer did not leave a comment.

Rebel C 
Rating:
5.0

Customer did not leave a comment.

Rhonda C 
Rating:
5.0

Customer did not leave a comment.

Teddy L 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Excellent job. Professional, helpful, and efficient

Kerstin D 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Keep doing what you are doing. Ms.Hope,always gives great customer service there.

Lee W 
Rating:
5.0

Customer did not leave a comment.

Sahara B 
Rating:
2.0

When I was doing the checkout online I had to go back to the previous page to adjust something twice and it changed my price to more both times. That’s ridiculous and I don’t see why that happened

SHEILA S 
Rating:
3.0

Customer did not leave a comment.

RHONDA C 
Rating:
5.0

An absolutely perfect and pleasant experience.

STEVEN G 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B 
Rating:
3.0

Customer did not leave a comment.

Denise B 
Rating:
5.0

Easy to get to -

HOMER S 
Rating:
5.0

Customer did not leave a comment.

MARSHA E 
Rating:
1.0

The old woman working wasn't expecting me, was upset that I arrived, didn't believe I had a drop-off reservation at her facility despite my receipt and confirmation, and then literally told me to park the U-Haul up my ass for no reason I can possibly think of. It was the most blatant disregard for customer service I have ever experienced, and this will definitely be the last time I use U-Haul.

Joe B 
Rating:
5.0

"Amy" your manager,is the best !! She was so helpful, knowlegable ,patient & very helpful in making my transition so smooth.She's very good at what she does.She made my day so much easier then it might have turned out to be. She is differently an asset & to your U haul company .Staff was great too.Thank you again AMY .

Larie L 
Rating:
5.0

Great customer service

Julie M 
Rating:
1.0

My experience with U-Haul was terrible. My reservation, although guaranteed was cancelled last minute. I never got any actual reason for the cancellation. My rating of one star above is not about the location but the overall U-Haul experience. Why don't you have a rating for that?

JOHN Q 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Trucks are beyond repair. Corner radius on curb side leaked and ruined furniture.Truck shook the whole trip. Needs better maintenance conducted

BARRY H 
Rating:
3.0

Customer did not leave a comment.

Clay C 
Rating:
5.0

Excellent, friendly service. Thank you very much!

CYNTHIA S 
Rating:
3.0

It could have used a bath and a wipe down on the interior

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

The checkin was easy and quick. The price was very reasonable.

sherri w 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
3.0

The woman working at the desk didn't really know how to check in the return of the truck, and the UHaul website wasn't recognizing my location, so I couldn't do it. However, that worked out, because we returned it early.

Carol H 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D 
Rating:
5.0

The lady at the desk was so nice & went through all the procedures unlike the actual U-haul store on Abercorn. There was no wait, I didn't get charged 5 different times & she documented that I brought the truck back... all of which U-haul store did not do. If I ever need a U - haul truck again I will be coming here.

VICTORIA V 
Rating:
5.0

Customer did not leave a comment.

Youlanda M 
Rating:
3.0

Customer did not leave a comment.

Thomas N 
Rating:
3.0

Be a bit more customer friendly. Equipment should be clean for rental.

Daniel G 
Rating:
5.0

The only thing I had an issue with was signing in using my mobile phone. It wouldn’t let me do anything from my phone so had to go to the front desk but other than that all was very easy, simple and convenient. Thank you UHaul!!

Yolanda J 
Rating:
4.0

Customer did not leave a comment.

Denise P 
Rating:
5.0

Customer did not leave a comment.

SHANIQUE B 
Rating:
4.0

The drop off was fine. Picking the Uhaul up was terrible!

SABRINA S 
Rating:
5.0

Nothing. The service was excellent. She was very friendly and helpful.

Adam P 
Rating:
2.0

Zoe was very unprofessional. She was unable to comprehend the issue presented to her. I was constantly having to repeat myself. She became irate and threw my documents to me.

Gretta H 
Rating:
3.0

The lady opening the store was 4 minutes late and computers were not her strong suite. But that being said she was very nice and congenial. So that covers a multitude of shortcomings.

Joel P 
Rating:
5.0

Customer did not leave a comment.

Andrea B 
Rating:
5.0

Customer did not leave a comment.

Ralph H 
Rating:
5.0

Nothing. Mary Dietz was pleasant to deal with and very helpful.

Joseph B 
Rating:
5.0

very friendly customer service...

Mark L 
Rating:
5.0

Customer did not leave a comment.

Brian G 
Rating:
1.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Tyler W 
Rating:
5.0

Nothing. The young lady that handled my rental here and at the location I placed the original reservations we awesome. Keep them!!! They make the process extremely easy.

Bruce L 
Rating:
5.0

Customer did not leave a comment.

Sherri S 
Rating:
3.0

Customer did not leave a comment.

Kenneth M 
Rating:
3.0

U-haul sent us to the wrong place at first to pick-up our u-haul truck. The person at Kings and Queens had to call u-haul and find out where we were supposed to pick-up our rental truck. Our paperwork had Kings and Queens in Savannah instead of Ark. People at both locations were very nice and helpful.

Nancy K 
Rating:
5.0

Great service nice people in the office

Paul E 
Rating:
4.0

Logistics getting into location from the highway is difficult due to heavy traffic at times.

Phillip L 
Rating:
4.0

It was quick and easy!

Kameron K 
Rating:
5.0

When everything is done in an excellent manner, other than a complimentary massage, there's nothing to improve upon.

Angella M 
Rating:
1.0

Customer did not leave a comment.

peter d 
No reviews have been submitted for this location.
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