Customer Reviews for Arkansas Valley Lumber & Supply
(U-Haul Neighborhood Dealer)

117 reviews

20363 US Hwy 50   Rocky Ford, CO 81067

(719) 316-3630

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 316-3630

20363 US Hwy 50
Rocky Ford, CO 81067

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Derek O 
Rating:
5.0

Customer did not leave a comment.

April K 
Rating:
5.0

Customer did not leave a comment.

Danny A 
Rating:
5.0

Customer did not leave a comment.

Danny A 
Rating:
5.0

Excellent,personable customer service. Great people!

Dale B 
Rating:
5.0

The break light was out on the right. Also the check engine light was on. Customer service from Eric Hirschler was supreme. He went above and beyond to help us. Thank you, Eric!

ROBERT A 
Rating:
4.0

All good

DAVID C 
Rating:
4.0

the back was not clean. Bad wheel bearing. Brakes out of adjustment.

michael v 
Rating:
5.0

Customer did not leave a comment.

SHARON F 
Rating:
5.0

Everything was great and excellent customer service.

Kim V 
Rating:
5.0

It's all good . . .

VINCENT R 
Rating:
4.0

Customer did not leave a comment.

Dave S 
Rating:
4.0

Customer did not leave a comment.

Vail G 
Rating:
3.0

Customer did not leave a comment.

Simon A 
Rating:
5.0

Super people to do business with. Thank you.

Roger B 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
4.0

Customer did not leave a comment.

Dan H 
Rating:
5.0

All I ask is to have your reps go into a little more detail and clear explanation as to when turn in the truck and your trailers. I was a bit confused when it came to exactly when I supposed to drop off the truck. Other than that everything went smoothly and everyone was very professional and very helpful.

camilla b 
Rating:
5.0

Customer did not leave a comment.

Tina S 
Rating:
5.0

Customer did not leave a comment.

Cassandra M 
Rating:
5.0

Great location. Easy drop off.

Thomas C 
Rating:
4.0

Customer did not leave a comment.

Lisa F 
Rating:
4.0

The only issue I had was it was a one way rental and they had me returning it to the pick up location on this rental and the previous one.

Kim V 
Rating:
5.0

Super easy and very friendly.

Roger B 
Rating:
5.0

No improvement is needed, but continue with your kindness, helpfulness and sincerity. Thank you, GOD BLESS YOU !!!!!! 😀

Lourdes P 
Rating:
5.0

Cruise control would be a very nice addition to the driving experience.

Richard V 
Rating:
3.0

Customer did not leave a comment.

Shanae B 
Rating:
3.0

Customer did not leave a comment.

Jennilyn B 
Rating:
3.0

The customer service was wonderful.

CLINTON S 
Rating:
5.0

Outstanding customer service high quality and my hat goes off above and beyond thank you all so much

Delbert P 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

rob a 
Rating:
4.0

Once again more money was added than I was originally quoted.

Valerie B 
Rating:
5.0

Customer did not leave a comment.

michael w 
Rating:
3.0

Customer did not leave a comment.

JAMES N 
Rating:
4.0

Customer did not leave a comment.

Jane A 
Rating:
5.0

Customer did not leave a comment.

Barry N 
Rating:
5.0

Customer did not leave a comment.

Todd D 
Rating:
5.0

Tony was great… courteous, knowledgeable, friendly and professional. Wonderful all of the way around.

Myra F 
Rating:
5.0

Customer did not leave a comment.

Simon A 
Rating:
3.0

Customer did not leave a comment.

JIMMY A 
Rating:
5.0

Customer did not leave a comment.

JEFF K 
Rating:
4.0

Customer did not leave a comment.

Jane A 
Rating:
5.0

Customer did not leave a comment.

Mark J 
Rating:
3.0

Paying was ridiculous. Having to leave the site to take money out of the bank only prolonged the process

Jeff D 
Rating:
5.0

Ihaul location was awesome uhaul customer service was another issue. I had to drive a ways to get the truck was told I was going to get money off my bill and another day free of which I said I don't need and the truck will be returned on Sunday by midday. No refund of that day was given. THIS IS NOT THE LOCATION FAULT JUST UHAUL IN GENERAL.

Victor J 
Rating:
3.0

I called to tell them I dropped off the truck on Saturday but they charged me anyways. They didn't check the message till later. They were closed on Sunday and checked it out on Monday. Never got a text until Monday. But atleast I called. They charged me for Sunday plus insurance. I called to get my refund back. I won't get it for 3 to 4 days.

Judy L 
Rating:
4.0

Customer did not leave a comment.

Perry B 
Rating:
5.0

Customer did not leave a comment.

twana v 
Rating:
4.0

Customer did not leave a comment.

Albert R 
Rating:
5.0

Drop off was easier

Steve P 
Rating:
5.0

Customer did not leave a comment.

Sherry T 
Rating:
4.0

Customer did not leave a comment.

michael b 
Rating:
5.0

equipment is very helpful.

Brittany B 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

Enrique G 
Rating:
4.0

Customer did not leave a comment.

Ty O 
Rating:
3.0

Good customer service at the pick up location. U-Haul app was not functioning properly in order to do mobile check in and rental.

Michelle J 
Rating:
5.0

I had a great experience renting the U-Hail truck from Ark-Valley Lumber! Highly recommend them!

Patti Y 
Rating:
5.0

Customer did not leave a comment.

PatJ F 
Rating:
5.0

Eric was helpful and kind. Second time I have dropped off here with no issues.

Ronda H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
5.0

Customer did not leave a comment.

Rhonda N 
Rating:
5.0

Great friendly people and the equipment clean and well maintained.

tina m 
Rating:
3.0

Make sure the tires are inflated and the the trailer is clean!!

RYAN C 
Rating:
5.0

Better tires

William B 
Rating:
3.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

The crew at the lumber company was great, all very helpful. Big thumbs up to all that helped us get the truck and trailer we needed, and then helped with the hook-up.

David K 
Rating:
5.0

This was the fastest and best of the dozens of U-Haul experiences I have had.

William G 
Rating:
4.0

The reservation system failed 4 times and needed corporate to get it through. Despite that, everyone was friendly and the hardware store was clean and well organized. The dolly worked well.

Erica J 
Rating:
3.0

Never got my safety deposit back even though the uhaul was in perfect condition.

Ethan L 
Rating:
5.0

Customer did not leave a comment.

BRIAN D 
Rating:
5.0

Excellent customer service! Very friendly, knowledgeable and helpful!

Pia H 
Rating:
5.0

Very friendly and helpful people at the Ark valley lumber.

Dan W 
Rating:
5.0

Customer did not leave a comment.

MARSHALL K 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Customer did not leave a comment.

Adrian W 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
1.0

We had a return location in the same area, however we had to return it to a location 20 miles away,as you very well know,fuel isn't cheap, we had to spend an extra $30 in fuel to return the truck that literally gets 4 miles to the gallon.

Scott D 
Rating:
5.0

Tony was very friendly and helpful. There was a slight discrepancy with gas level and Tony fixed the issue with a smile.

Dawn H 
Rating:
5.0

Everything was great

Clay S 
Rating:
5.0

Customer did not leave a comment.

Scarlett M 
Rating:
3.0

Truck mot clean and gas was lower

claudiu g 
Rating:
5.0

Customer did not leave a comment.

fernando b 
Rating:
5.0

great service

lloyd s 
Rating:
5.0

Customer did not leave a comment.

Teresa G 
Rating:
3.0

Attended said gas tank was Full. The gauge seemed to go down quickly. When I later filled up the tank I discovered that in fact the tank was not full as after filling up the marker was all the way over and covering the “F”. Before the marker was just past the shaded area on the gauge. Additionally toward the end of our interaction the attendant was short and obviously no longer willing to be bothered by me.

Nelda T 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

ASHTON F 
Rating:
4.0

Customer did not leave a comment.

Esther G 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Dean g 
Rating:
3.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Deb and Tony where both awesome. I will go again if the need arises.

Teresa A 
Rating:
5.0

For this occasion there was nothing that could have been done that would have made it better. Rental and return were both very pleasant. The people were wonderful. The lady who did our rental was so helpful and the man who took our return was very friendly!

Stacey T 
Rating:
5.0

Customer did not leave a comment.

WARREN L 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Amazing experience! From start to finish, the staff at the Rocky Ford location that helped us were so helpful and kind!

DEANDRA L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top