Dropped off after normal business hours over good uhaul experience but the price of 1 dollar per mile is getting a bit ridiculous on price. for a 26 ft truck.
DUSTIN W
Customer Reviews for Arkansas Valley Lumber & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was very clean. The steering wheel was crooked and I had to fight with it on the move. This was not the fault of the facility as it had just been dropped off that day. The customer service was superb! He was so nice and gave me a great recommendation for something I needed.
STACEY TVery satisfied with everything ty.
RICHARD GExcellent. No problems at all. Great people.
JOHN REverything was great
Rebeca RIt was easy
ROBERTO SNothing comes to mind.
Michael DCharging by the mile is ridiculous the advertising should also state that every mile is being charged. Although the experience was ok I probably won’t rent a truck to move again. This has nothing to do with the location or the people they were great, but more to do with the U-Haul company as a whole. Went from 59.00 to over $200 real quick
Enrique GExcellent,personable customer service. Great people!
Dale BThe break light was out on the right. Also the check engine light was on. Customer service from Eric Hirschler was supreme. He went above and beyond to help us. Thank you, Eric!
ROBERT AAll good
DAVID Cthe back was not clean. Bad wheel bearing. Brakes out of adjustment.
michael vEverything was great and excellent customer service.
Kim VIt's all good . . .
VINCENT RSuper people to do business with. Thank you.
Roger BAll I ask is to have your reps go into a little more detail and clear explanation as to when turn in the truck and your trailers. I was a bit confused when it came to exactly when I supposed to drop off the truck. Other than that everything went smoothly and everyone was very professional and very helpful.
camilla bGreat location. Easy drop off.
Thomas CThe only issue I had was it was a one way rental and they had me returning it to the pick up location on this rental and the previous one.
Kim VSuper easy and very friendly.
Roger BNo improvement is needed, but continue with your kindness, helpfulness and sincerity. Thank you, GOD BLESS YOU !!!!!! 😀
Lourdes PCruise control would be a very nice addition to the driving experience.
Richard VThe customer service was wonderful.
CLINTON SOutstanding customer service high quality and my hat goes off above and beyond thank you all so much
Delbert POnce again more money was added than I was originally quoted.
Valerie BTony was great… courteous, knowledgeable, friendly and professional. Wonderful all of the way around.
Myra FPaying was ridiculous. Having to leave the site to take money out of the bank only prolonged the process
Jeff DIhaul location was awesome uhaul customer service was another issue. I had to drive a ways to get the truck was told I was going to get money off my bill and another day free of which I said I don't need and the truck will be returned on Sunday by midday. No refund of that day was given. THIS IS NOT THE LOCATION FAULT JUST UHAUL IN GENERAL.
Victor JI called to tell them I dropped off the truck on Saturday but they charged me anyways. They didn't check the message till later. They were closed on Sunday and checked it out on Monday. Never got a text until Monday. But atleast I called. They charged me for Sunday plus insurance. I called to get my refund back. I won't get it for 3 to 4 days.
Judy LDrop off was easier
Steve Pequipment is very helpful.
Brittany BGood customer service at the pick up location. U-Haul app was not functioning properly in order to do mobile check in and rental.
Michelle JI had a great experience renting the U-Hail truck from Ark-Valley Lumber! Highly recommend them!
Patti YEric was helpful and kind. Second time I have dropped off here with no issues.
Ronda HGreat friendly people and the equipment clean and well maintained.
tina mMake sure the tires are inflated and the the trailer is clean!!
RYAN CBetter tires
William BThe crew at the lumber company was great, all very helpful. Big thumbs up to all that helped us get the truck and trailer we needed, and then helped with the hook-up.
David KThis was the fastest and best of the dozens of U-Haul experiences I have had.
William GThe reservation system failed 4 times and needed corporate to get it through. Despite that, everyone was friendly and the hardware store was clean and well organized. The dolly worked well.
Erica JNever got my safety deposit back even though the uhaul was in perfect condition.
Ethan LExcellent customer service! Very friendly, knowledgeable and helpful!
Pia HVery friendly and helpful people at the Ark valley lumber.
Dan WWe had a return location in the same area, however we had to return it to a location 20 miles away,as you very well know,fuel isn't cheap, we had to spend an extra $30 in fuel to return the truck that literally gets 4 miles to the gallon.
Scott D